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“nightmare”

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Benal Beach Complex
Nottingham, England, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“nightmare”
1 of 5 bubbles Reviewed January 24, 2013

we arrived having booked 2 rooms, one had been cancelled and not re-booked due to a flight change,(more on the beach fault) the hotel refused to accept the hotel voucher or try and clear up the situation. after over £50 worth of telephone calls and 6 hours later all my party were roomed. the room that myself and my husband were in was basic and only took a few minutes to realise faults.we were self catering, on looking around there was no oven and no toaster, only 2 rings to cook on and a microwave. there was nothing to put food in the microwave, we also only got a ladel and sieve spoon as utensils. after asking at reception i was told to hire anything i needed even after i protested that what i was asking for was bare essentials, no pay no get! the beds in the bedroom wrer just 2 camp beds which didn`t accomodate anyone six foot or more, the bed setee had broken slats and was dangrrous to sit on. all the chairs round the table were broken and un-useable.when we booked the resort it seemed ideal for our needs as our party had ages 8 to 88 so four pools, pool bar, free wifi meant we should accomedate everyone most of the time. the only pool open was the one you had to pay for. we got onto our providers, on the beach about this (as well as all the other problems) and they where no help as even after they told us we could use the pool free of charge we where still told no pay no play! over the 4 weeks here our room was visited a total of 3 times, towel and sheets changed a wipe round the sink and a swish with the mop, disgusting!!! overall everything that was advertised was not there and unless you paid not even basic self catering facilities, wouldn`t recommend and certainly wouldn`t re-visit.......EVER!!!!

Room Tip: don`t go there!!!!
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  • Stayed January 2013, traveled with family
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Helpful?
1 Thank Lyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Wolverhampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

arrived 30th november 2012.
taxi from airport price 25 euro benal beach itself is a large complex housing 4 maybe 5 different holiday clubs,ours was the kingfisher club that were responsible for 36 apartments. the reception for our club was pleasant airy and the staff were very friendly and helpful minnimum of fuss we were booked in and shown directions to our apartment,which was very clean well appointed ,but cold ,heating cosisted of one movable electric heater which we found in the wardrobe, to be fair they said another one was available if we required it.the complex itself was always clean and tidy but very cold when you walked around inside ,there was a gym and indoor pool available at a charge ,which we found a bit expensive even with the discount allowed to kingfisher members,the pools outside were closed for refurbishment ,but looked good with five pools with connecting chutes and slides overall liked the area of malaga will go again.

Room Tip: depends what company you book with
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  • Stayed December 2012, traveled with family
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Helpful?
3 Thank dekker49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Used this complex for a week and found it ideal.Apartments were clean,comfy and well serviced.Ideally located for all Costa Del Sol areas and Benalmadenas beach just across the road.
All in all great value for money,ideally situated for airport transfers and well serviced by local bus routes to get around the area

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank chrisnlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sussexwasp
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed October 19, 2012

Went back to use the timeshare in Benal Beach (Block 1, overlooking the road/beach) for another week and have to say, that 12 months on from the last trip, the complex looked very "tired" and in need of some TLC.

In terms of a location, it's great but simple little things have been neglected. For example, and I appreciate it's the end of the season, there was a large amount of algae build up on the walls in the swimming pool. I have to say that in all the years I've visited, out of season too, I've never seen this before,
Rubbish bins around the pool and in the gardens were full and it took a couple of days to empty. No biggie, as I did not plan to "drink the pool" and I still used it and I found bins that were less full to dispose of rubbish.
It's very noticeable how the staffing numbers have reduced over time although there are still some familiar friendly faces.

I find it hard to be critical about the complex ( I'm a half full type) and we've had some great holidays there w/ family and friends but from where we're at right now, I think that we'll be giving it a miss next year or though perhaps not the Benalmadena area.

I question where my maintenance monies go, however that's not a topic for a review!

Hope it helps.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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    • Rooms
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Helpful?
2 Thank Ralph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

Stayed in a two bedroom apartment in block 2 with a nice view over the pools. It is difficult to really rate this place as I am sure the prices people pay and the quality of the accommodation will vary greatly so perhaps it is fairer to rate the location and communal areas.
I think Benal Beach needs some TLC and is showing its age. The pools are fine although the big slides close on 1st September which will be dissapointing if you are taking kids. The grounds are well kept and tidy and the chickens running around are fun.
The complex is well situated with lots of places to eat and drink nearby. The marina is a good 15 to 20 minute walk away or €6 in a taxi.
The park opposite is beautiful and there is a nice bar in the park for people watching.
Benal Beech was fine for us and the place was quiet in the middle of September. We got a good deal on an apartment so we got what we paid for. I am sure there are nicer places to stay but Benal is fine.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Austinpinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 24, 2012

Just got back from the Benal Beach apts and i have to say YAK!!!
This is not our first visit to Benalmadena and we love it there, we saw this complex last time and from the outside it looked fab with its water displays etc. we booked BENAL BEACH and from he off it was horrible. Rude reception staff, our key was practically chucked at us & when we asked for a safety deposit box he actually tutted! this was over priced for somthing which should now be standard.
The room was horrible, a studio which was basic to say the least with a small kitchen - a micro wave, 2 rings, fridge and sink - bathroom, beds, huge dresser for somereason and a table n chairs, but seemed clean and we don't spend much time in it anyway.
However the balcony was covered in bird droppings and couldn't sit out. we were on a 10 day stay and didn't get the sheets changed once nor was the room cleaned during our stay - the towels were changed and bins emptied every few days so why not the sheets or a sweep around the room!!
It was really hot - no air conditioning/fan, and very noisy at night - we were on a main walk way - where there was another 2 receptions. But the problem is that the complex is mixed not just between companies and private rentals but some are residental as well. The weekends were really noisy as families arrived to their apts for the weekend.
i booked HOTELS4U which part of thomas cook so expected at least some information re the complex and the resort in the room but there was nothing nor was there anything at the reception.
on the positive - the pool area is lovely, though the wild life is interesting and poop on the lawn needs to be avoided!! the location is great, right by paloma park which is lovey and on the otherside of this the old town with train links to malaga etc is fantastic for tapas. on the walk way to Torrolinos so a great base if you are careful which part of the complex you choose!!!!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JoGaz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Benalmadena hotels

Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 12, 2012

We have just returned from benal beach, the pools were great for the 3 kids, the big slide closed the last couple of days we was there though, but having other pools didn't spoil it. The apartment we was on was the 10th floor over looking the pool, aircon never worked so it was very hot at nite which was a pain. the only thing that was dissapointing was NO enterainment what so ever at nite which was one of the reasons i booked the apartment so it kept the kids entertained at night, so the website we booked with really needs to update it, as there hasn't been entertainment for some time. All in all i would definately go back.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank lisa10192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Benal Beach Complex

Property: Benal Beach Complex
Address: Avenida Parque 1 | Apartamentos Benal Beach 2-215, 29630, Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 26 Specialty Lodging in Benalmadena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Benal Beach Complex 2.5*
Number of rooms: 3
Official Description (provided by the hotel):
BENAL BEACH APARTMENTS The privileged location of Benal Beach in one of the most beautiful holiday resorts on the Costa del Sol, Benalmadena Costa, make it a symbol for this beautiful city and one of the most stunning resorts of the Costa del Sol and Spain. Communication: It is well connected by National Highways, Roads, Port and Airport, this city has commuter train station located 500 m. Benal Beach complex, this train runs daily coastline of the Costa del Sol from the railway station of the city of Malaga to Fuengirola stopping at all intermediate cities included its airport, the grand Plaza Mayor Shopping Park and back to Malaga 7.00 hours to 23.00 hours with a frequency of about 30 minutes in both directions, there are bus stops within 50 m of Benal Beach with free anywhere you want to move and there is also a taxi stand right next to the door entrance to Benal Beach Complex. Location: Benal Beach is located 12 Km. From Malaga and 10 Km. From the airport, so it is walking about 15 minutes from Puerto Marina (Benalmadena) and the center of Arroyo de la Miel, just opposite the resort is the immense " Parque La Paloma "with over 200,000 square meters long, where a variety of species of domestic animals live in complete freedom to delight children and adults, a wonderful place where you can enjoy pleasant and relaxing walks through this huge park. Contrasting with this environment forest nature, we have the distance to the beach is only 100 m. where activities are obviously very different, you can choose how, when and where to enjoy your time. Benal Beach has within its walls over 15,000 m² of gardens and artificial lakes, four spectacular pools communicated all through exciting slides that create an aquatic park of 2000 m² of water surface, including a separate pool for children small. Services at Benal Beach: 24 Hour Reception, Bar-Hawaiian (summer), optional sunbeds and mattresses, cafe-restaurant, self-service, game room, mini supermarket, Internet zone optional payment, private security, video surveillance, etc. The facilities are Gymnasium Athens is one of the gyms at greater length and relevance of the Costa del Sol, with a spacious spa with heated pool, jacuzzi, squash, sauna, steam room, fitness room, massage, relaxation etc. All this gym services are optional and particularly management (often make special prices for residents and tenants in the complex). ... more   less 
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Also Known As:
Benal Beach Complex Hotel Benalmadena
Benal Beach Benalmadena
Benal Beach Complex Benalmadena, Costa Del Sol, Spain

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