Firstly can I say that I have only reviewed a handful of places I have stayed for leisure purposes over the last couple of years, but my husband and I have been lucky enough to travel worldwide for work, over many years and have a vast experience of hotels, hospitality and customer service.
Great location on the beachfront with a lift goes to the promenade level therefore very easy for travellers with accessibility needs. Close to the Marina and some lovely beachfront restaurants.
Good selection of tasty and interesting dishes. For breakfast you can opt for a tasty omelette cooked how you like it, Spanish style crunchy bacon with large juicy Spanish tomatoes. Traditional tapas were delicious. Service was great and waiting staff all very professional, friendly and efficient. The only negative comment would be that the plates are red hot and you need to use several serviettes (which are provided) to pick them up. I spoke to the restaurant manager to suggest a sign to alert customer, as sometimes you didn't realise how hot the plate was until it was too late, and he said he would look at arranging this.
It is true that the hotel entertainment isn't really up to much. The two girls who make up the team are trying but not really hitting the mark. The poolside games are quite childish. The evening of flamenco dancing was really good and the Spanish singer was good but I would suggest he just play guitar and loose the backing track.
The room was clean and nicely decorated. The bed was comfortable. Bathroom was superb with his and her sinks and a fabulous walk in shower with a large rain showerhead. Our housemaid Cecilia was lovely and couldn't do enough for us.
The Pool was clean and it wasn't a difficulty getting a sun bed. The hotel does not allow you to reserve beds with towels. The pool was very warm when we went and I thought it was heated but it may have been due to the lovely hot weather. Perhaps the hotel can confirm...?
The average age of guest is around 50. I am 40 and I found it a pleasant surprise to see such a spectrum of ages from early 20s up to 70+ It’s great that people of all ages can have a nice time on holiday in the same hotel. If you want music by the pool and a party atmosphere this isn't the hotel for you, however if you want a nice relaxing time, listening to your own choice of music, or reading a book while basking in the sunshine with a cold beer to hand, then it is...you could say, your own happy little 'paracosm'
One last thing…it would be great if the hotel could invest in a nice bookcase that could sit in reception for the books available and not in a cardboard desk under the Thompsons reps desk. Brits love a book exchange!
All in all, I believe this hotel is great value for money and you will have a good time. Please feel free to contact me with any questions. I am more than happy to help dispel any negativity.
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- Also Known As:
- Hotel Riviera Benalmadena
- TUI Sensimar Riviera By MedPlaya Benalmadena, Costa Del Sol, Spain