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All reviews rooftop bar sea view newly refurbished hotel jacuzzi and sauna marina side complimentary items run off his feet selection of hot and cold food welcome drink on arrival double shower days staying free cava proper bacon hotel team nicest hotel keeping an eye beautiful hotel
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Reviewed 1 week ago via mobile

Newly refurbished hotel is very modern and generally quite clean. Staff are very friendly and the pool area and rooftop bar are very nice. Never any problem getting a sunbed regardless of the time of day. 9th floor balcony was a lovely and quiet place to lie in the late afternoon/evening. Views from there and the 8th floor bar were incredible. Rooms had 2 sinks and a large shower. Fridge for drinks was a good size. Gate to beach/promenade was very handy and free sunbeds on the beach are a nice extra.

Few issues with power cuts and water outages one of the days meaning the lifts didnt work and we couldn't get into the room for an hour or 2. Key card stopped working 5 times throughout our week stay which meant long trips back down to reception from 7th floor room. Pool and jacuzzi could have been cleaner as by the end of our stay I noticed there was quite a bit of sand/dirt on the steps of the pool and the bottom of the jacuzzi. Bedsheets not changed once during the stay.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank MedbhO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Customer:

We do really apreciatte your good review and positive comments. Staff , cleaning and services are the highlights in your opinion.

i´d like to apologize about the inconvenients on water and electricity lacks of. Both were general in the surrondings, and we weren´t avoid the inconvenients for a few hours. We have already start the process to spent inconmes on new facilities that avoid those problems in the future to our customers. New Water deposit, and take more advance of our generator set. Those task will avoid those inconvenients

We have just 1 year old, and we are learning everyday how to improve facilities, services, process... everyday any improve is developed, hope you enjoy them next time

Kindest regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

This is our second review having stayed in September last year - see review 9th September 2018. Like I said then we only had little trivial issues to mention which did not in any way affect our holiday. This year we stayed again and so glad we did. The staff were all excellent and friendly. Nothing was any problem. We only had B&B but the breakfasts were good with a varied selection. Thoroughly enjoyed our stay and even took advantage of the chill out bar this year! Definitely recommend and we will be back

Date of stay: September 2019
Trip type: Traveled as a couple
Thank D7304KVbrianw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear customer:

We do really apreciatte your excellent review and positive comments, and your comprenhensive about small details

Your opinion about staff, B&B and chill-out can´t be better so thank you very much

Your second visit show me and all staff we are working well, and the effort has a reward, your second visit

Hope to see you next time and say you hello live

Kindest regards

Hugo Uría
Manager

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Reviewed 1 week ago via mobile

Husband, daughter and I went on a weeks all inclusive....and it was great.
Positives....food was brilliant...always find something to eat. Always get a sunbed at whatever time of day as ppl didnt "reserve" beds with tows and not use them. Staff were all very good and very helpful. Was great to see the manager even pull his sleeves up and do some work....alot of managers dont. Can now get all inc drinks at chill out bar.
Negatives...Room was a bit small for 3 adults...we had trouble getting out to balcony as bed settee was in the way. Only one type of cocktail per day. Wearing wrist band and having to give room number for drinks....but i spoke to manager about this seperately.
All in all it was a fab week and the positives outweigh my few negatives. I would return and would recommend to other people.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Jackie:

We do really apreciatte your good review and positive comments

Your opinion about food, services and staff can´t be better so really thank you very much

About asking all inclusive customers their room number, it is just to have a cost control, cause we are removing drinks from store and should know where those drinks has gone. Sorry it this process bothers you.

Since last week we have included three types of cocktails to all inclusive customers in all bars. So the range of drinks and foods has been increased taking in account customers comments

Thank you very much about your comments to myself i like to be helping staff and avoiding queues to customers

Kindest regards

Hugo Uría
Manager

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Reviewed 1 week ago via mobile

We have stayed at many hotels around the world but this has to be one of the best for service and fabulous staff!! In particular reception staff Anna & a younger girl with red hair they were so helpful and nothing was too much trouble. Will definitely go back. Also the location & facilities - stunning & spotlessly clean. Good food too.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank susangK6508PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Susan:

We do really apreciatte your excellent review and positive comments

Your opinion about Cleaning, facilities staff and location can´t be better

I´ll transfer your comments to Ana& Ania at the reception that we´ll be very grateful

Hope to see you next time

Kindest regards

Hugo Uria
Manager

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Reviewed 1 week ago

Visited this hotel for a week with my mum. Overall I would say it was very enjoyable, the rooms are lovely and very clean. Pillows and beds also excellent and guaranteed a good rest as it’s quiet when the balcony is shut, air con is excellent. Pool is clean and not overcrowded and always available sun beds especially when hotel is full is a massive plus for me. Food was good we did the all inclusive package which I would not do again but I would do half board. Staff at this hotel are mixed if you come here you will understand my comments. Reception are absolutely brilliant all of them, Hugo is the manager and so approachable if you need anything. Special mention to the following staff, lovely Ana and Jose behind the bars and Angel and Juan in the restaurant. Without these staff this hotel would not be as good. Sandra in the restaurant a hard working lady but goodness me please try and smile and speak we are on holiday and like staff to have a little chat and fun.
If you do all inclusive drinks it’s better apparently than it was but still not great, you can only have the cocktail of the day not what you want off the menu, also a max of 3 per day! Previous comments on here say that your the last to be served if they see the inclusive bands and it was true however they have now rectified this and it got sorted quickly so no need to worry about that. All inclusive finishes at 11.
Entertainment is ok especially the DJ - get him to play what you like and you will have a good night.

Finally would we return, yes for the lovely hotel and the food but general Manager taking on board the feedback and this hotel will be a gem but he needs to get all staff behind him not just some.

Date of stay: September 2019
Trip type: Traveled with family
Thank Mel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Mel:

We do really apreciatte your good review and positive comments.

Your opinion about rooms, cleaning, bed+pillows, air con, pool cant be better

About all inclusive i must explain that we have added new cocktails option, so now you can take three differents cocktails in every bar.
We try every customers in the same way, Al inclusive as well. Maybe we have made any mistake about that. So The first customers that goes to the bar is should be the first customer to be attended. Sorry if you have been attended in a wrong position

Thanks for have been so comprenhensive with this mistake, and about your idea or coming back in the future

Kindest regards

Hugo Uría
Manager

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