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All reviews rooftop bar sea view newly refurbished hotel jacuzzi and sauna marina side complimentary items run off his feet selection of hot and cold food welcome drink on arrival double shower days staying free cava proper bacon hotel team nicest hotel keeping an eye beautiful hotel
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Reviewed 1 week ago via mobile

Husband, daughter and I went on a weeks all inclusive....and it was great.
Positives....food was brilliant...always find something to eat. Always get a sunbed at whatever time of day as ppl didnt "reserve" beds with tows and not use them. Staff were all very good and very helpful. Was great to see the manager even pull his sleeves up and do some work....alot of managers dont. Can now get all inc drinks at chill out bar.
Negatives...Room was a bit small for 3 adults...we had trouble getting out to balcony as bed settee was in the way. Only one type of cocktail per day. Wearing wrist band and having to give room number for drinks....but i spoke to manager about this seperately.
All in all it was a fab week and the positives outweigh my few negatives. I would return and would recommend to other people.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Jackie:

We do really apreciatte your good review and positive comments

Your opinion about food, services and staff can´t be better so really thank you very much

About asking all inclusive customers their room number, it is just to have a cost control, cause we are removing drinks from store and should know where those drinks has gone. Sorry it this process bothers you.

Since last week we have included three types of cocktails to all inclusive customers in all bars. So the range of drinks and foods has been increased taking in account customers comments

Thank you very much about your comments to myself i like to be helping staff and avoiding queues to customers

Kindest regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

We have stayed at many hotels around the world but this has to be one of the best for service and fabulous staff!! In particular reception staff Anna & a younger girl with red hair they were so helpful and nothing was too much trouble. Will definitely go back. Also the location & facilities - stunning & spotlessly clean. Good food too.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank susangK6508PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Susan:

We do really apreciatte your excellent review and positive comments

Your opinion about Cleaning, facilities staff and location can´t be better

I´ll transfer your comments to Ana& Ania at the reception that we´ll be very grateful

Hope to see you next time

Kindest regards

Hugo Uria
Manager

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Reviewed 1 week ago

Visited this hotel for a week with my mum. Overall I would say it was very enjoyable, the rooms are lovely and very clean. Pillows and beds also excellent and guaranteed a good rest as it’s quiet when the balcony is shut, air con is excellent. Pool is clean and not overcrowded and always available sun beds especially when hotel is full is a massive plus for me. Food was good we did the all inclusive package which I would not do again but I would do half board. Staff at this hotel are mixed if you come here you will understand my comments. Reception are absolutely brilliant all of them, Hugo is the manager and so approachable if you need anything. Special mention to the following staff, lovely Ana and Jose behind the bars and Angel and Juan in the restaurant. Without these staff this hotel would not be as good. Sandra in the restaurant a hard working lady but goodness me please try and smile and speak we are on holiday and like staff to have a little chat and fun.
If you do all inclusive drinks it’s better apparently than it was but still not great, you can only have the cocktail of the day not what you want off the menu, also a max of 3 per day! Previous comments on here say that your the last to be served if they see the inclusive bands and it was true however they have now rectified this and it got sorted quickly so no need to worry about that. All inclusive finishes at 11.
Entertainment is ok especially the DJ - get him to play what you like and you will have a good night.

Finally would we return, yes for the lovely hotel and the food but general Manager taking on board the feedback and this hotel will be a gem but he needs to get all staff behind him not just some.

Date of stay: September 2019
Trip type: Traveled with family
Thank Mel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 1 week ago

Dear Mel:

We do really apreciatte your good review and positive comments.

Your opinion about rooms, cleaning, bed+pillows, air con, pool cant be better

About all inclusive i must explain that we have added new cocktails option, so now you can take three differents cocktails in every bar.
We try every customers in the same way, Al inclusive as well. Maybe we have made any mistake about that. So The first customers that goes to the bar is should be the first customer to be attended. Sorry if you have been attended in a wrong position

Thanks for have been so comprenhensive with this mistake, and about your idea or coming back in the future

Kindest regards

Hugo Uría
Manager

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Reviewed 2 weeks ago

Right on the beachfront, on the middle of Benalmadena ‘Paseo Maritimo’ this brand-new refurbished hotel is a true gem in Benalmadena. The relaxed environment that this not so big place is able to transmit is perfect. The sea views, the pool, the music and the hotel décor is a balanced mix to fully enjoy a Mediterranean vacation. Rooms are not so big but very comfortable.
We stayed in ‘all inclusive’ which meant having food and drinks available all day, from breakfast to 11pm. Top brand liquors are not included on the pack, but the available offer is wide and satisfying.
Restaurant quality is much above average, standing high when comparing with other all inclusive buffets that I’ve experienced before. Different types of meat, fish and seafood are available every day and after a week there were still new flavours to taste. An applause to the chef is truly deserved. The restaurant low key lays on the table waiters. They move back and forward pretending you’re invisible, and last ages to take note of drink requests while cleaning tables.
Other than this all staff is extremely friendly and ready to help you. Since you’re greeted on reception you feel a sense of welcoming surrounding you. A special word to some of the people that really stand out and make the difference: David on the reception, Daniel and Alberto on the pool and terrace bars and Rafael on the kitchen. Thank you for being there, whenever was needed, and making our stay even more enjoyable.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank Atlanticum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 2 weeks ago

Dear Gondemarus:

We do really apreciatte your good review and positive comments. Your opinion about Location, look, buffets, all inclusive, views and service give us strenght for the rest of the year

I´m writting your opinon about waiters down, and i´ll try to have a meeting with them in order to improve their behaviour, trying to be as polite as possible, as smiler as possible and work as quick as possible, sorry about the inconvenients

Kind regards , hope to see you next year

Hugo Uría
Manager

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Reviewed 2 weeks ago via mobile

Went here yesterday nice lovely setting drinks are reasonable and vey nice entertainment with good views to the sea are to die for a very nice relaxing setting caterers for families also open to non residents

Date of stay: September 2019
Trip type: Traveled as a couple
Thank doneathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 2 weeks ago

Dear Sir:

We do really apreciatte your excellent review and positive comments about Chill Out Blue Bar

We hope to see you as a Hotel customer any moment

Kind regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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