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All reviews rooftop bar sea view newly refurbished hotel marina side welcome drink on arrival complimentary items double shower jacuzzi and sauna free cava hotel team nicest hotel beautiful hotel outdoor pool small fridge tea making facilities corner room security gate
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Reviewed 4 weeks ago via mobile

I would recommend the hotel as it overlooks the beach. Best to book a sea view room on a high floor for the view, as some of the side sea view rooms near the front of the hotel are affected by traffic noise. Staff were polite and very helpful.
There are some sun beds with mattresses on the beach for use of hotel guests. We used those most days as my wife found the sun beds around the pool a bit uncomfortable. Room was clean and beds comfortable. Chill out bar on the top floor was a nice area to relax unless it is really windy. Food in the restaurant was quite good. I did hear a few people complaining about the food, but you cannot please everybody all of the time.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank 572MarkB572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 4 weeks ago

Dear Mark:

We do really apreciatte your good review and positive comments

We are already working on several subjets to resolve problems, we have just open and we have to improve everyday, so tahnk you for your point of view and for being son comprensive

We do offer free common sunbeds at the beach (can be use only if you keep on the beach, no reservation for whole day) that complement our several solarium areas, plenty os sunbeds, privates and wonderful views

Although we try to please everybody sometimes mistakes happens. If anyone tell us mistakes during the stay we try to resolve in this moment...so let us know what do you need or expect

Kind regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My wife and i stayed here AI 28/05/2019 to 07/06/2019 in a seaview room on the second floor and it is hard to find fault with anything. Excellent location, beautiful food and very friendly and helpful staff made this a holiday to remember.
The only negative i would say is the entertainment in the piano bar was not up to much at night.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 4 weeks ago

Dear Alice:

We do really apreciatte your excellent reviews and positive comments

Your opinion about staff, food and views can´t be better so tahnk you very much for have taken your time on explaining your experience

Hope to see you soon

Kindest regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019 via mobile

My husband and I have just returned from a very relaxing stay at this Sentido. Hotel has a very chilled out atmosphere. My absolute favourite thing was the outside pool. It's beautiful with views overlooking the sea. Perfect temperature (I guess because the sun is on it all day every day so it never gets cold). Its kept very clean. Perfect for a morning swim!
Food & drinks: We were breakfast only. There was good variety. Particularly loved the croissants which I think we're baked fresh as they were often warm. Cappuccino from machines was really good. The restaurant has a balcony overlooking the beach so it was lovely to sit out and drink these after eating breakfast.
The Hotel offer a packed breakfast if your going on an early trip which is a nice touch (as breakfast is 8am til 11am). There are little things that could have improved the content though e.g. it included a yoghurt (but no spoon to eat it with), two badly bruised plums and a pouch of olive oil?! The packs of biscuits or cakes/ a banana would have been easy to transport/ eat on the go (and would be inexpensive for the hotel to include instead). The pineapple juice, water & ham/cheese sandwich were welcome however.
Drinks are good value, particularly at happy hour (6pm) when they are buy one get one free. The Sangria was delicious and only €3.20 a glass.
Entertainment: We only went to the Flamenco which is Fridays at 10pm. It was very good. There are Spanish language & cooking lessons some days which I didn't get a chance to try (as we were out most days) but I think is great that they are offered.
Facilities: in addition to the outdoor pool, there is a very nice spa area and an indoor pool. However, we were not able to use the jacuzzi as it was often occupied by children. I think the spa area should really be made adults only. There is a separate kids pool & play area & the outdoor pool which is more suitable for children to play.
There is a gym (but it's very small).
There are 3 bar areas. The views from the roof top bar are stunning. It's a great place to sit (on non-windy days). There is a pool table in the lobby bar.
There are free (comfortable) sunbeds for Sentido guests on the beach directly outside the hotel.
Staff: All staff really friendly. Particularly the red-haired girl on reception was very helpful on several occasions.
Location: Excellent. There are so many bars and restaurants close by. Also recommend walking 20 minutes into town towards the rail station as this is where all the authentic restaurants are (where the locals go). Theres a cable car near to the train station that can take you to an awesome Eagel show. Benalmadena Pueblo (old town) is worth a visit. There is a bus stop outside The Hotel (across the road) & it's only €3.20 each way. The bus also goes to Mijas. If you've got children there's a lovely nature park, 10-15 minutes walk from the hotel which has parrots/chickens/donkeys etc. There's so much to do - you won't be bored.
The hotel is in a great spot for exploring the Costa Del Sol. We hired a car and drove to the Alhambra in Granada and did the Caminita Del Rey outside of Malaga (amazing hike through a canyon - it's beautiful). You can park at the hotel for €12 a night.
9th floor window missing?: Just to note as the hotel is positioned by the sea, it can be very windy. There is a window missing at the end of the 9th floor corridor (which I think is part of the design). This doesn't sound like a problem but it means all the wind funnels through the hole & through the corridor and this is loud at night. One particular night the wind was very strong and it was really hard to sleep. The problem could be solved so easily by fitting a window pane to this hole!
Overall a really lovely stay.

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank Nat_531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded 4 weeks ago

Dear Customer:

We do really apreciatte your good review and positive comments.

Thank you for have taken your time and explain so clear the hotel, services and the surrondings, i can´t do better.

Your opinion is the most important for other customers, and as well for myself. I need to know customers opinions to get the best services as possible

Thank you very much i hope to see you soon

kindest and warmest regards

Hugo Uría
Manager

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Reviewed June 13, 2019 via mobile

My husband and I have just returned from a 5 day break to this hotel booked via lastminute.com. We loved it, it was spotless, staff were friendly. Location excellent and you can access beach via gated steps from hotel (downside here is half the time there was. Looks looky men hovering around) entertainment was ok and there was plenty of bar to walk to if you wanted to go out. Roof top bar was nice but chilly and sometimes had to wait a while as only one staff member. The food could of had more variety we thought, it was quite basic. My only other fault was the jazucci. I feel it’s bit dangerous as needs hand rail. We will return though for sure

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Alishins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline S, Director de Relaciones Públicas at SENTIDO Benalmadena Beach, responded to this reviewResponded June 14, 2019

Dear Alishins:

We do really apreciatte your good review and positive comments

Its been a pleasure to get you in our new stablishment, enjoying the roof top bar, the direct access to the beach, and our bars

Taking in account customers comments we are starting today with new rounds menus, including 4 thematic meals on evening, and improvements on breakfast, meals etc.

Breads, omelettes, more vareity on fresh fruit, homemade bakerie, so we hope you enjoy next time

Kind regards

Hugo Uría
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019 via mobile

I don't really like to mark the hotel down as it was 1st class in most areas... BUT, let down on 3 occasions, twice no milk, coffee left in our room... Petty you might think, but let the little things slip then its down hill.. 3rd occasion put dirty towels on the floor to indicate they required changing, only to find them back on the shelf unfolded. Extremely disappointed... Finally the evening meal.... Come on you are a 4star hotel, you can do better than that.. BUT a beautiful clean hotel, staff really polite and Hugo a credit to his trade, just minor issues, BUT issues all the same.

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank PhilG535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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