11 June 2013 arrived shattered after early flight to be given a room on the 3rd floor. I booked a double room with sea view only to open the door to nearly fall over 2 single beds and a view of the street! After much deliberating with reception I was given another room miraculously on the 7th floor but was told the lift was broken and wud only go to the 6th floor and wud hav to walk up 3steps (actually it was 17!!) room had double bed but had to walk to the end of the balcony to get sea view. Still wasn't what I booked but was better than other option. We were half board, couldn't fault breakfast although was always cold!! Coffee and juice in abundance with the breakfast, however...evening meal we found all drinks machines switched off!!! When I ordered a drink with my meal ( again, cold) was immediately asked for room number and given a bill to pay for my drink!!!! Shouldn't I hav had free drinks with being half board??!!! Pity the people on full board as u had no wristbands to wear and when I asked fellow travellers who were full board, the drink situation they told me the machines are only switched on for breakfast!! Shocking!!! Quite expensive for drinks as there wasn't even a fridge in your room!!! What's that all about??!!! Service in the dining room was pathetic, as while I was eating my last mouthful the waitress took my plate away, on more than 1 occasion, from under my nose!! I found a lot of the staff quite miserable and not very friendly towards the English although you we're okay if you we're Spanish. Towels changed if you put them on the floor, however, bed linen NOT changed at all for the duration we were there (7 nights)!! As for the pool area....we didn't bother!!! Shabby, dated and very small!!! We certainly won't be returning to this hotel and certainly wouldn't recommend it!!! Katy and chris :(
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- Also Known As:
- Villasol Hotel Benalmadena
- MedPlaya Hotel Villasol Benalmadena, Costa Del Sol, Spain