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MedPlaya Hotel Bali
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Reviews (3,120)
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Reviewed October 23, 2012

I v just spent a week all inclusive at the Bali hotel and don't understand the bad reviews at all?
I thought the hotel was great value for money! Room was cleaned daily,we had lovely sea view, staff were helpful and food perfectly acceptable.
I was a little worried about cardiac hill as our youngest son has slight walking issues but not half as bad as I was expecting and he managed perfectly well. Maybe it ll be more of an issue with wheelchair users.
As a family we enjoyed the entertainment and of corse some shows were better than others but this comes down to personal tastes. Entertainment staff ( marik and Tina ) were 5* !! we found them funny,helpful and made games fun to join in.
We would definitely return to hotel bali in the future :)

  • Stayed: October 2012
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1  Thank Lea30sk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

My friend and I were at The Bali from 6th Oct - 16th Oct, all inclusive. We were there last year at the same time and really enjoyed our stay. We go away @ 3 times a year and this is the 1st time we have ever returned to the same hotel. We were given a nice room on 5th floor it had a great view over the Marina and wonderful views of the Sunrise and daybreak . the staff were as helpful and friendly as they were last year, we did think that the food let things down as it was very much same same every night and was usually lukewarm, after a few days of trying lunch we gave up. There was a very poor selection of salad & no cucumber !The breakfast was good , same thing every morning so cant go wrong, although my friend said the scambled egg was disgusting ( I never eat that so it didnt bother me) We never ate out last year at all as the food was so good but this year we ate out several times. This actually did us a favour as we had the chance to try out different places and walk along the promenade at night which was lovely. We went next door to Lizzies place and were made very welcome by her and her husband, my friend won the bingo in there, 86 euros !! which paid for a slap up meal and night out. We met lots of lovely people at the Bali who all agreed its not the best place they have ever stayed but it is such a friendly place that you just want to keep going back. The hotel is ideally situated for everything, restaurants, bars, clubs, the Marina, train and buses. It is very clean, a bit shabby here and there but there is something about the place that makes you want to return. Our only other gripe was the hand driers in ALL the ladies toilets were not working and there was no paper towels provided so we had to keep remembering to get serviettes to dry our hands. Hopefully that will be sorted by the time we go back next year. All in all good value for what we paid.

  • Stayed: October 2012, traveled with friends
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3  Thank oldspicegirls2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

First the good points, drink was great, the towels were great, the rolls in the resturant were good, staff were pleasant in the resturant, also Marek worked very hard with the children and adults, the bad point bar staff awful, terrible attitude with children. The food was very poor standard, the dirt in the bathroom was very old, the cleaners are either blind or just didnt care. would never return unless place was totally refurbished and new friendly staff. the only person that worked was Marek, im sure loads of hotels would employ him.

  • Stayed: October 2012, traveled with family
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2  Thank MUMTO6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Bali, responded to this reviewResponded October 23, 2012

Dear MUMTO6,

Thank you for taking the time to review the Medplaya Hotel Bali. We are sorry to hear that there were some aspects of the hotel which did not meet your expectations. Our staff works hard to deliver the best service at all times as the customer satisfaction is our main priority and we daily strive to improve our services.

Thank you again for your sincere feedback and we hope you enjoyed your stay in Benalmádena Costa.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

Where do I start ! We booked in 12th.-21st.Oct.12
Room basic but clean,the corridors are painted orange with lunps missing,better to punch holes in walls than other person i suppose.The toilet in room we complained on 3 occasions about the smell comming from the drains when i questioned the extractor fan did not work i was told that they dont work(explain what is the point in having them) surely at least for personal hygiene when you dont have a window in the toilet !They sprayed toilet with air fresh and left one to use if smell did not go away which it didnt.
Food disgusting every day you could complain,chicken was raw,chips always cold i and other persons pointed this out to the the Chef !!!!! shrug his shoulders and give you a blank stare.
Swimming pool well i have seen cleaner areas in outside toilets never once in the week did anyone clean or brush the areas.Last point was the typical all inclusive louts who are content to sit all day and consume unlimited ammounts of alchol and up the volume with each drink and well the language was disgusting around young children and other adults.
I can assure you this is a true unbiased report on this hotel and i for one will never return.
I dont understand how this hotel survives on a 3* rating

Room Tip: Just dont go!!!!!
  • Stayed: October 2012, traveled as a couple
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2  Thank johnA53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Bali, responded to this reviewResponded October 23, 2012

Dear John A,

Thank you for taking the time to provide us with your feedback on your recent holiday at the Medplaya Hotel Bali. It saddens us to hear that the hotel did not meet your expectations and that you did not find the hotel facilities to your liking. Regarding the customer service, we make every effort to understand and respectfully treat every complaint, comment or suggestions in order to satisfy customer needs. Our management carries out an independent examination of every complaint.

Thank you again for your hotel review and we hope you enjoyed your stay in Benalmádena Costa.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

We stayed at the Bali for a week from the 23rd to the 30th of September in a 6th floor
room in block B with a nice pool view.Although the room was clean,l felt the carpet in
the corridors were never cleaned.

We were half board,the breakfast was good,apart from the scrambled egg which should be
avioded.The evening meal was ok.Salad was not great.Main course usually fine and desert
was good.Staff in the resturant were very pleasent.

Evening entertainment was very loud,did not really stay in for that.Was not really my
thing

The area were the hotel is ,is very nice.We love it.The hill up to the hotel is not really
too bad,just go slowly,will take you two minutes.

Overall the hotel is not too bad for the price we paid although we spent more time in the
hotel due to the awful weather on 4 of the 7 days but the staff were pleasent and the food
was ok.

  • Stayed: September 2012, traveled as a couple
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2  Thank exc00p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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