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Review of Hotel Palmasol

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Hotel Palmasol
Ranked #25 of 45 Hotels in Benalmadena
Reviewed October 2, 2013

just back from 10 day so called all inc, Firstly arrived for lunch and were told we had to wait 1 hour for room to be cleaned, on obtaining room entry card I asked if it was pool view as this was what I asked for when booking with thomson in april,I was told that it didnt guarantee I would get 1 and I didnt,found later bookers had,food was good for all meals and of good quality veg,meats,fish, rooms had 1 socket,I charged camcorder and phone in shower/toilet shaving socket to avoid turning 1english channel tv off,rooms were poorly cleaned each day same dirty water taken from room to room and floors looking worse than before,sheets were not changed in 10 days, water in toilet floor all the time through condensation as extraction fan not working, this was common through hotel, entertainment was ok but mostly geared to the many spanish staying,manageress didnt seem to talk to any of us, then found out why,she didnt speak english,entertainment couple renato and erica were great and kept people happy and I cant praise them enough,hotel is very handy overlooking stunning marina and good bus service at top of the road,hotel could be good if had refurb and sorted out hygiene issues and had a decent maintenance team, all inc drinks you had to sign for or show your room card which just held you up all the time and put pressure on limited staff perhaps thats why some were not so helpful,cant understand it being on thomsons list, never had 1 so poor, love the area but wont be going to palmasol again,hope this is of use to somebody as this review is totally honest

Room Tip: we were given room facing road to back, 4th floor and very quiet, i believe pool view could be noisy...
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  • Stayed: September 2013, traveled as a couple
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17  Thank andy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,159 - 1,165 of 1,678 reviews

Reviewed September 29, 2013

Lovely spot clean well maintained the junior suites offer at first glance good value .However add the outrageous 3 euro per day charge for the essential room safe and Ten euro per three days for terrible wireless reception and it starts to get expensive.Staff also refused us two room keys which is ridiculous for a couple. Instead of being made to feel like valued guests we were treated like cash machines.

Room Tip: Take a large bag to carry the valuables
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  • Stayed: September 2013, traveled as a couple
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5  Thank huxleypig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

The most important aspect of a hotel for me is staff attitude and in this hotel you'll find a friendly, helpful and efficient team. The hotel is situated directly across from the very impressive Benalmadena Marina. Will go back again as it has all I want....

  • Stayed: September 2013, traveled with friends
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4  Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

travelled as a family of 11 4 adults the rest children under 16 1st we get to the hotel to be told the room we pre booked was not ready come back in 1 hour so that's what we did to then be told it wasn't going to be ready until after 4 we got there at 11 witch was out of order cause it wasted a day of our holiday to then be given a completely different room . the staff are rude and the childrens entertainer was rude too . the snack bar was closed towards the end of the week before we left so we had to make do with pre packed cheese and ham sandwiches witch is wrong when we paid so much money 4 the all inclusive drinks bar dose not open tell 11 witch is no good wen u have small children they don't even allow u to get a bottle of water there is no ice cream or icelollys available like what it says . rooms are small but can deal with it food was nice pool area was nice didn't struggle getting sunbeds . if u have children I wouldn't recommend his hotel as its not catered 4 familys very disappointing as we were looking forward to a nice family break ... best thing about this holiday was visting the marina witch I recommend as it gorgeous would defo go back to costa del sol but not this hotel .

  • Stayed: September 2013, traveled with family
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3  Thank gemma b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2013

Found the rooms quite small so we upgraded to a Junior Suite at a cost of 30 euro per night. Well worth it we had separate bedroom with 2 double beds, in the lounge a massive sofa bed, table & chairs,a flat screen tele and a fridge. The balcony was huge and overlooked the marina. Now onto the food , plenty of choice but some could have been warmer. Would return.

Room Tip: Upgrade to room 518
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  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank JAMBOTAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

My Fiance and I have just returned from a 4 night stay at Hotel Palmasol. The staff were very attentive and helpful. We stayed in room 249 which was a corner room overlooking the hotel bar and pool. The smell from the huge rubbish skip outside was very unpleasant until it got emptied at 6am one Morning (very noisy those bin men). We just had 3 problems during our stay, the patio door catch broke so we couldn't open the door, the toilet was leaking water onto the floor and the shower head cable was leaking that bad that I actually had to rinse my hair with the leak, rather than the water from the shower head. After one call to Reception, a maintenance man came up to fix all problems there and then. Very efficient and everything worked fine afterwards. The only other issue was that you could only feel the air con during the night, I needed it when I was getting ready in the evening. Apart from that we really enjoyed our stay, although the rooms are pretty basic and there is black mould inbetween the grout in the tiles in the shower cubicle, also the shower screen isn't big enough to keep water from flooding onto the bathroom floor.
If you want a sun lounger by the pool then you will have to get up before 8am to put your towel down.
Breakfast was really good, lots of choice. We went down at 8am one day and there was only us in there!
Overall a good holiday but we would look at staying somewhere more luxurious next time.

  • Stayed: September 2013, traveled as a couple
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Thank Gemma054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

Just arrived back from palmasol this morning and found the hotel and staff were excellent, we went all inclusive and the meals were 4 star quality with a wide variety of choice for all tastes and an added bonus was you could take your pick of drinks with meals IE champagne with breakfast, bottle of wine with lunch and dinner if the fancy takes you. The bar was open from 11am untill 11pm and there was a wide variety of soft drinks or alcoholic drinks to choose from again that was of good quality and an added bonus was that when the all inclusive bar closed at 11 you could still get drinks until 12.30 at half the price if you show your room key. The hotel itself was spotless at all times with maid service in rooms everyday. There was entertainment throughout the day and night for all ages but to be honest was a little boring but at the same time they were very friendly and polite and cheery. The only downside of this hotel was the pool area, simply not enough sunbeds, if you didn't get to the pool area by 8am when the guard opened the door you had no chance of a sunbed or even a space of grass to put a towel down so we had no choice but to go out a couple of days and hire beds on the beach. When we did manage to get around the pool it was spot on and very relaxing especially the lovely soft music being played by the entertainment staff until some very rude inconsiderate elderly drunk louts from yorkshire decided to disrupt the peace by playing their own music over it!!! Guess what? There were a few spare sunbeds after they arrived! Overall a lovely hotel in a lovely location 4 star service for 3 star price.

  • Stayed: September 2013
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4  Thank jamie1603258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palmasol

Address: Avenida Mar 7, 29630, Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 45 Hotels in Benalmadena
Price Range: $67 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Palmasol 3*
Number of rooms: 269
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Also Known As:
h10 Palmasol Hotel Benalmadena
Hotel Palmasol Benalmadena, Costa Del Sol, Spain

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