We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First Impressions”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
THB Torrequebrada Hotel
Ranked #16 of 45 Hotels in Benalmadena
Reviewed June 23, 2012

Recently stayed for one night here. Impressive lobby, sadly couldn't say the same about reception staff. No smile, no welcome and they both looked like they would much rather be somewhere else. At this point so did I! The bedroom however was very pleasant, clean and had a great view. A little tired maybe but in this economic climate I don't suppose any hotel in Spain is forking out on refurbishments. My one big complaint about the bedroom was that there was no soap in the bathroom. I don't know if was the same in all rooms or just an oversight in mine. This could once again be a great hotel and I wish them luck, but as first impressions are so important I think management should address the problems in reception.

  • Stayed: June 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank awayagainBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear Pat H,

I would like to thank you very much indeed for taking a few minutes of your valouable time to send us your comments, because through feedback from our guests, we can effectively improve our services.

I can guarantee that the staff at the Reception Department, as well as, the whole Staff from other departments in the Hotel are known for their pleasant character, their good service, and exeptional treatment to our guests.

Be assured, that your comments will be relayed to the Reception Dpt. Staff in order to avoid that any other guest might have the same impression.

I look forward to having the opportunity to welcome you once again here in our Hotel in order to maintain your confidence in THB Hotels.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,263)
Traveler rating
Traveler type
Time of year
Language
  • More languages

425 - 431 of 1,263 reviews

Reviewed June 23, 2012

Great location, hotel gardens overlooking the sea. Away from the hustle and bustle of the centre of benalmadena yet within walking distance to the centre. I was in a room with a side sea view. It was lovely room but there was a lot of noise from the busy road alongside the hotel. Next time would get a room with a full sea view and hopefully the noise of the road would be not as evident. Hotel nice and clean but lacking in atmosphere. Food ok, not great. Good hotel for a short restful break.

Room Tip: Get a room with a full sea view as it is facing the opposite way to the road so no noise pollution o...
See more room tips
  • Stayed: June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dublinlady28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear Dublinlady28,

Thank you very much indeed for your kind comments regarding your stay with us. We appreciate your positive comments and we look foward to seeing you again here with us. Don´t hesitate to contact us in advance directly to get a full sea view room, on your next reservation ; thbtorrequebradareser1@thbhotels.com

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2012

Took my best friend here for her 40th birthday at the end of may 2012 & had an amazing 4 day break. The hotel was beautiful, & set in lovely well kept grounds. Our room was on the 6th floor, very spacious, & was overlooking the sea. Staff were very friendly & couldn't do enough for us. The food was lovely too & there was plenty of choice from both hot & cold food. I would recommend this hotel to a friend & would also go back myself anytime both with a friend or with my family. Thank you for a lovely girly break hotel Torrequebrada.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank rachelnottage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORREQUEBRADA T, E-Commerce at THB Torrequebrada Hotel, responded to this reviewResponded June 15, 2012

Dear Rachel Nottage,

Thank you very much indeed for your kind words, regarding your recent stay in our Hotel. We are delighted to hear that your break was a great success.

We appreciate your positive comments and we look foward to seeing you again here with us,

Best Regards,

HOTEL THB TORREQUEBRADA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2012

Taking it from a 5 star gem that we have been staying at for over a decade, has now become unfriendly place to stay staff so rude it stops working at 3pm until 7pm so if you need anything forget it. The Location is the only great thing about the hotel now, but it,s not enough it has to change the staff and hire some new happier people as this does not deserve its 4 stars that it still has. There is no Concearge noboby to greet you when you arrive, no help with any services for sights to see etc. we checked out after two days and moved to a real 5star hotel for only 30euros more ohh what a diffence, to be spoiled and treated as you deserve on hoilday.
When I complained to the Manager he said that all the staff are the same!! rather then listen to what the problem was. Only Half of the facilities are working as they do not have enough staff the pool bar was being manned by i lady who spoke no english and clearly needed Help.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Alfie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this reviewResponded June 18, 2012

Dear "Suzanna416" ;

First of all, we would like to express you our most sincere apologies for not being able to cover your expectations. We work hard daily to keep the trust of the major tour operators and agencies, both domestic and international. We hope you give us a new opportunity to rebuild this trust in us.

Concerning your comments; I can assure you that the staff ratios in which we rely to ensure a quality service to our guests is covered. The professionalism of our team is beyond doubt, as surely you can check through the comments made by other clients in this and other forums of opinion.

The hotel is staffed 24 hours, and all different operational services of the Hotel have their schedules, also the food and beverage services, that are open from 07.30 (Breakfast -Restaurant) until 01.00 am (Closing the Bar Sapphire).

Thanking you for the opportunity that provide us to improve,

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

ok lets get to the bare facts, it once was a 5star but has reopened as 4star so you have the remnants of the 5star era at todays 4star prices, great public areas kept spotlessly clean, great casino, relaxing pool area and gardens right on the sea front once again kept to the highest of standards, ok bedrooms a little tired but bathrooms very clean and perfectly acceptable.we were full board so had a lot of time to sample the food on offer and once again could not complain about any of it, there was always a lot to choose from and the restaurant staff were always friendly and helpfull, ok no gym and the spa didnt seem to be fully functional, but that didnt spoil my holiday so if you are looking for a relaxing place to stay right on the sea front with great food i would recommend this hotel

Room Tip: room 613 had great views and got the sun in the evening making it ideal for that glass of wine befor...
See more room tips
  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank aidan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORREQUEBRADA T, E-Commerce at THB Torrequebrada Hotel, responded to this reviewResponded June 11, 2012

Dear Aidan C.,

Thank you very much for THB Torrequebrada Hotel for you stay. Your positive comments help us to improve our services.

E.Commerce THB Torrequebrada

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

We've just returned from a 3 night break where all I wanted to do was relax - and I certainly achieved that. It's just 20 minutes for the airport by taxi, allow 30 euros. We also upgraded to a Superior Double room which was huge and well worth paying a little more for the extra space. I thought the staff were charming, the hotel was great, the restaurant very good and the gardens and pool area are gorgeous.

There is a beach! It's just a little to the left of the hotel and is a maximum 5 minute stroll and the water is gorgeously clear. There are a lovely strip of bars and restaurants opposite the hotel at the front, slightly to the right. The curry at Amigos is delicous. If you want to get out and about there are always taxis outside the hotel door and also bus stops on either side of the road.

I would definitely go back.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORREQUEBRADA T, E-Commerce at THB Torrequebrada Hotel, responded to this reviewResponded June 12, 2012

Dear Angela K.,

Thank you very much for taking a few minutes of your time to express your satisfaction during your stay with us. We are delighted to get our main objetive; to reech the level of our guest espectations.

Looking foward to return to attend you in a next stay, Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

When we arrived at thie hotel we were expecting a 5 star hotel like it was when we booked it. We had no idea the hotel had been taken over recently. My husband and I were on our honeymoon and after 9 days of touring around Spain we just wanted to relax. We pulled up and there was no one to help with luggage or even the carts for us to use ourselves.
Right off the bat we realized the Wifi wasn't working and it didn't for 2 days. The lobby is big and clean but outdated. The outside of the hotel is falling apart and desperately needs some repair and paint.
The first room we had was spacious and clean but again outdated. The view was great. There was no info on the hotel in the room like you see at most places. There is no beach even though they advertise one. The A/C did not work well. It blew cool air but the room never got cold. We called downstairs and they sent maintenance up. This was the first of multiple times they had to come up and nothing changed. The next day we asked to change rooms and they gave us another room where the A/C wasn't working. We spent most of our first day at the front desk working out this issue. The front desk didn't seem to care much and that made it more frustrating. The "boss" was the most awful. At one point we even went looking for another hotel. No one seemed to be concerned that we were unhappy.
Finally we were moved to a suite with working A/C and were finally able to relax.
The hotel advertises more then 1 restaurant but there is only one for breakfast, lunch and dinner. Its a buffet for all 3 meals and isn't bad but not the best quality and certinaly not even a place for a 4 star resort.
There are only places to lay by the pool and garden. There is no beach. More than half the hotel isn't being used.
I would never go back to this hotel. Not at all worth the $$ and the staff is pretty awful at the front desk.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jorlor1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Benalmadena hotels
0.4 mi away
Sunset Beach Club
Sunset Beach Club
#10 of 45 in Benalmadena
2,962 reviews
2.1 mi away
Hotel Mac Puerto Marina Benalmadena
0.3 mi away
Hotel Best Benalmadena
Hotel Best Benalmadena
#13 of 45 in Benalmadena
1,348 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Playabonita Hotel
Playabonita Hotel
#17 of 45 in Benalmadena
1,282 reviews
0.5 mi away
Hotel & Spa Benalmadena Palace
1.4 mi away
Vincci Seleccion Aleysa Hotel Boutique & Spa
Show Prices
Show Prices
Show Prices

Been to THB Torrequebrada Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about THB Torrequebrada Hotel

Address: Avenida Sol s/n, 29630, Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Benalmadena
#9 On the Beach Hotel in Benalmadena
#13 Luxury Hotel in Benalmadena
Price Range: $92 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — THB Torrequebrada Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
Your best bet for Leisure and Business Ideally located on the beach-front of Benalmadena Costa, and with a sophisticated atmosphere, Hotel Torrequebrada is your best bet for both Leisure and Business. It offers a wide gastronomical variety of delicious food, peace and tranquility in its extensive gardens, Shows in the Sala Fortuna, fun and entertainment in the Casino, spacious, fully equipped conference rooms, activities and entertainment during the summer months and Wellness area for relaxation. All of this together with a relaxed atmosphere on the shore of the Mediterranean Sea and only 30 minutes from Marbella and Malaga, right in the heart of the Costa del Sol. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Cancelon, Hotwire, TripOnline SA, Travelocity, Orbitz, getaroom.com, Evoline ltd and HotelQuickly so you can book your THB Torrequebrada Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Torrequebrada Hotel Benalmadena
Hotel Torrequebrada
THB Torrequebrada Hotel Benalmadena, Costa Del Sol, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing