When we arrived guests were all complaining, we did not let this or the weather spoil our holiday, but I did feel there was a need to highlight the terms of the all inclusive as the package is rather limited by the end of the season even though it was half term.
This hotel advertises the all inclusive facilities of the 4 hotels and beach park in a way that make it appear a very comprehensive all inclusive package. There is a lot there, but in terms of value for money it can prove poor.
I can see in the summer that there are a variety of restaurants to eat in, the sports clubs for the older children great, but as the season winds down from September the package offers a lot less and the brochure prices do not explain this.
In the summer there are 3 restaurants to pick from. By November it is just one in the hotel as the pool bar and beach club restaurant are closed. You can get a packed luch, but it will be taken off you at the beach club even though it is the same management who are telling you it is all inclusive.
The water park is for primary aged children. The rings are slow and only open for 3 hours a day 3 days a week off season. Half of this conflicts with lunch which is provided back at the top of the hill, so it you want to get full value from the rings you need to buy lunch there.
There is a swimming pool in the hotel and it is on the chilly side, we took wet suits and they did not mind. However it is only open to children past 4pm. On wet days they did let them in, but you also risked getting there to find they were not allowed. Not practical for a 3 and 6 year old to understand.
The soft play is within the kids club, open 11-2 and 3-6. The kids disco started at 9.30pm. The entertainments staff tried very hard and made a good decision to leave the kids club area open all day under parental supervision when it was wet. The children had to be 4 to use the facility so this could prove difficult if you take a 3 year old.
The facilities existed at the other hotels, but you needed to pay for them. You would be better in a more central location with a wider range of facilities that in this remote location with only what the sister hotels provide.
Food was edible, but you could see that leftovers were recycled, which would have worried be in warmer weather. You could find things to eat, but it was often hard to put a meal together. Chilli con carne was available, but rice was on the salad counter and mixed with crab sticks..... Hamburger curry was another surprise!
Poeple asked to speak to the management but were told that there was no-one there as the hotel was about to close. The reception staff were helpful. I explained how it was presented in the brochures in the UK and they said after 4 years with reps in the resort the companies should be advertising it differently. Fair point. However, the TV station run by the hotel was also vague as was the internal literature.
Kids club totally free, needed to have somewhere ages and if all inclusive. For those on half board the facility cost as did the use of the pool. I would expect free use of a poll on booking a room.
Self catering would have been a challenge without a car. milk and eggs were lacking from the highly priced hotel shop. a return trip to a supermarket would have taken most the morning given the buses every 30 mins and a shuttle to the bus stop. The kitchen was suited to cooking lunchtime snacks rather than a family meal. The bathroom was far bigger than the kitchen.
Had the hotels acted more like a true complex the management could have delighted with enough people to support evens, however they seemed to be penny pinching and fell short of expectations.
I've never tried a family focused kids hotel and would not go back, but other families just rated other all inclusive deals they had been on as offering far better value for money at the end of the season.
- Official Description (provided by the hotel):
- Ideal hotel for holidays in family, couple or friends. Quiet, face to the sea on the andalusian coast, and a large program with diversified and diverting to enjoy it with the all inclusive formule. So get ready to test the Spanish Sun, tapas and Sangria! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Hotwire, TripOnline SA, Cancelon, HotelQuickly and Agoda so you can book your Holiday Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Palace Hotel Benalmadena
- Holiday Palace Benalmadena, Costa Del Sol, Spain