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“Fab times with some Fab people....5 Stars Gents...Gracias xx”

Costa Boat Charters
Certificate of Excellence
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Attraction details
Owner description: We charter all types of boat across the Costa Del Sol. Catamarans, sailing ships, yachts, motorboats, speedboats, fishing boats, high speed ribs and high capacity party boats.Ideal for hen / stag parties, birthdays, anniversaries, corporate events, team building, incentives... Whatever the occasion, party on the Mediterranean with Costa Boat Charters. Boat hire, boat rental in Malaga. Benalmadena, Marbella,Estepona. Boat party. We also provide transport, catering and entertainment to make your experience unforgettable.
Useful Information: Bathroom facilities, Activities for young children, Stairs / elevator, Activities for older children
Reviewed March 15, 2012

During my stay in benalmadena i went out on the Top Cat (catamaran) twice, first time was with my six year daughter, the crew made sure she was wearing her life jacket at all times and helped her get about on the boat as the waves were pretty intense.even when she started feeling abit sea sick they helped me out lot with her which was much appreciated,she eventually got her sea legs and we had a wonderfull time.Second time around has to be my favourite, we had the Top Cat for 3 hours and had a BBQ,Fishing party atmosphere going on, loved every minute, the Gents onboard made it an experience hard to be beaten, and Steve the owner is very much the Gent and couldnt accomadate for us more, thanks again Gents, see you Summer 2012 ! xxxx besos xx

1  Thank BooBenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 92 of 115 reviews

Reviewed January 16, 2012

I had my employee book a special treat for our family, a half day trip out of Benalmedena.

On booking all went well, I spend around £400 to charter the boat for a few hours along with an on board BBQ. Steve was very helpful with information and booking. After paying by bank transfer it all went a bit quiet, despite many emails I got no response. Finally a few days before my employee had to ring a Spanish mobile number in order to check that all was still good, it was and Steve asked us to arrive 30 minutes before our sailing time on the day.

Now I must say, they do get the one star because on the day of the voyage the weather was simply terrible, the heaviest rain I've seen in a long time. Steve did allow us to change the day. However, he did ask why we wanted to change .... I couldn't believe he'd asked that question!

On the day of the trip we arrived 30 minutes before departure and met Steve carrying a bag with the BBQ food in it. He said that the boat wouldn't be back in for another 45 minutes so could we have a look around the shops.

Not a good start with 3 children eager to get going and holding all the towels and things they'd brought with them.

Eventually the boat did get in (45 minutes after we'd arrived) and the Steve told us that the boat did not have a BBQ on aboard and was this a problem. Naturally with three hungry kids and a wife we were very disappointed. He did say he would get us some ham rolls and returned after 10 minutes with some "complimentary rolls' and a bag of salad.

The boat in itself was not what I would have called luxury. If you have seen there website then please remember that are a charter boat company (middle men) and the photos of the Ocean Voyager do look very nice but don't expect that to turn it. The boat that came in was ok, but with faults. The cabin wasn't the cleanest and the captain used it to keep this things (beer!). The boats toilets weren't clean and hence had a nice floating suprise for my son!! (why they didn't do a quick check before the next family arrived I don't know. I know toilets on boats can be tricky but really, not the luxury we'd hoped.

Also, the decking mats had seen better days and had big wholes in and were very wet from the previous trip, hence we couldn't lay on them at all .. again.. not luxury!!

We set out for the dolphins ... none seen .. ok that's nature but also none of the other activities they list on there site ..waking boarding.. rope towing... nope.. nothing.

Steve promised to be in contact on our return to check all went well... no call.

When we did get back in I noted that other similar boats on the port were asking for Euro 15 per person for a trip. Well in October I'm sure I could have hired the boat on the spot for Euro 200! .. so save some more and just grab someone on the dock to hire a boat.

Finally ... Steve said that the ham rolls were complimentary and he would refund the cost of the BBQ for 5 to my bank account. Well despite several emails from my employee and promises to return the amount I still have not had my money returned after nearly 3 months!! .. hence that's 5 very expensive ham rolls!

I'd be interested in Steve's comments to this post and would welcome them .. as I'm sure he'd welcome me posting pictures I have of our trip and some of the things that are described in this review... but I'll spare you all the pictures from the toilet

.. They need lessons in real customer service! .. AVOID AT ALL COSTS!!!

4  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaBoatCharters, Owner at Costa Boat Charters, responded to this reviewResponded February 17, 2012

To say that you were ripped off is wrong, damaging and unfair,

(1) I can not refund the £42.00 BBQ fee because your employee has not given me the account number (I have asked), without it and without an address to send a cheque to there is nothing I can do.

(2) Charter rates are set by boat owners and the price is the same regardless of where you make a booking.

Furthermore, your comments relating to customer service are also wrong, damaging and unfair.

(1) I contacted your employee to ensure the boat trip was a success and he confirmed this, after speaking with you, by email. The only issue raised was about the BBQ which was alleviated by the free sandwiches. I received thanks from your employee for the booking and for the trip.

(2) I apologise again for the boat being late to arrive, it is unfortunate when this occurs, from time to time, in the boat charter business.

(3) No specific boat was requested or discussed during the booking process with your employee. Ocean Voyager closed in September and the closest boat in terms of luxury is what I provided - an Athena 38 catamaran. I have used this boat many times before without receiving one complaint.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2011

great communication with booking the trip, 12 of us and every single one of us had fab time!!! saw the dolphins which was perfect. steve steve steve you were brill brill brill!!! will be back back back!! soon soon soon !!!

3  Thank leahleahleah1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2011

I go to this part of Spain every year, some times a few times a year and this is the company I always sail with. Very experienced staff, very friendly and they make the trip well worth every penny. I would recommend them to everyone visiting the Puerto Marina in Benalmadena, Spain.
Thanks guys your great!

2  Thank Ruby1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2011

Really great captain and crew, they were great with our 6 year old twins.We all had a go behind the wheel, overall a very well spent 2 hours. Will hopefully go again in the summer.

2  Thank BigLig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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