As our first family holiday away with our 10 month old we decided to book something we considered to be at least 4* and unfortunately it def is not!
It's clean and spacious.
The rooms facing the pool and beach are lovely, we only found this out as we had to change rooms on the second morning due to waking up to a fowl smell of sewage in our room it was so over powering I was almost sick (no apologies from front desk and indeed Anneka was actually quite rude..)
The pool is fab (for children and families)
The beach club is also good
The view on the terrace in the restaurant is delightful.
The beer is good!
That's it... Now on to the bad points:
Front desk are not particularly helpful and some are quite rude.
Check in is painfully slow about 25 mins! We took a taxi to avoid the long transfer which i am so grateful we did as it took so long to check in.
The food is DIABOLICAL so much in that my husband has food poisoning on day 4 he is currently trying to recover...
Food is undercooked, not correct temperature, thank god I brought pouches for my daughter as I would not dare give her anything here!
Food is tasteless, bland and dull same old slop night after night.
There is 0 entertainment - just a kids outdoor disco where screaming children run riot until 10pm. So many bored looking Middle Aged couples and bored looking children it's quite shocking that a supposed 4* hotel can carry on this way
Your rooms are not cleaned the beds are made and bins emptied again not 4* service.
Poor poor poor. Am hoping a visit to the marina will make up for it once my hubby has recovered.
Not 4* and Thomson should be ashamed of themselves for stating it is.
Lots of negative feedback on here yet no hotel response frankly says it all
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- Also Known As:
- Holiday Polynesia Benalmadena, Costa Del Sol, Spain
- Holiday Polynesia Hotel Benalmadena