The following was written by another customer..this was my EXACT experience!!!! To a T!
"Ok, I stayed here twice in two weeks. The first visit didn't start out very well, as I had booked online and was not told that the office for check in closes at 11pm. So, I arrived at 11:30pm to find the office dark and locked. Finally....and the lady gives me a room key. Now, the room made up for it. I had a queen suite which is located on the bottom floor and right next to the office, everything was immaculate and I was actually impressed by the room for what I paid for it. There were even pans and utensils for cooking and the tub/shower combo was nice and shiny with plenty of towels. So, I let the bad check in experience go because I was happy with the room.
Ok, fast forward a few days later. Check in was quick and easy, it was mid afternoon, but then I got to my room, which felt more like a shoe box. It was cramped and musty, no pans for cooking my own meal and one towel. This room was located on the 2nd floor. I think if as a hotel you advertise things like stove tops, cooking utensils and such, that you should make sure all of your rooms have these items.."
The first time I stayed I booked the "accessible" room on accident, and later realized why it was actually a good thing. So after the second shoe-box room, I have purposely reserved the "accessible" room, in advance, online..only to arrive, and not a single of the additional 4 stays has it been available. Was given a full sized bed for a 5 year old and 2 adults..yea right. Was told if I wanted to upgrade, I'd have to pay the difference.. even though the guy at the front desk admitted that a "computer glitch" ON THE HOTEL'S END was to blame for my room, that I already reserved, being unavailable. NOT my fault.
I mentioned this in my post-stay survey, however, nothing has been done to try and resolve the issue. I hope it's fixed because I LOVE this hotel..I just hate to take the time to line up my ducks, then have to deal with their "computer glitch"..
- Official Description (provided by the hotel):
- No matter what brings you to the Mesquite area for an extended stay, you need comfortable accommodations and excellent amenities to make you feel at home. That's where Crossland Economy Studios Dallas Mesquite comes in. We provide all the comforts of home, as well as special accommodations for your four-legged friends in one of our pet-friendly* rooms. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more less
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- Also Known As:
- Crossland Economy Studios Dallas - Mesquite Hotel Mesquite