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“Very Pleasant Stay”

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Hampton Inn and Suites Dallas Mesquite
Ranked #1 of 19 Hotels in Mesquite
Certificate of Excellence
Reviewed July 8, 2013

We recently stayed 3 days/2 nights for a convention. The front desk staff was wonderful on check-in, especially since we had a last minute change and ended up bringing our dog with. The room was large, clean, and quiet. The bed was very comfortable. Breakfast was yummy and changed daily. The only complaint was that noise from the hallway was quite loud, especially the guests who were talking loudly at 3:30 am as they walked down the hall.

  • Stayed: July 2013, traveled with family
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Thank VPTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded July 10, 2013

Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Hampton Inn & Suites Dallas-Mesquite and we hope to see you again very soon for your next stay in Mesquite!

Sincerely,

Jon Patterson – General Manager Hampton Inn & Suites Dallas-Mesquite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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440 - 446 of 520 reviews

Reviewed June 26, 2013

very helpful staff, the carpet in the room was bowed we trip on it a couple of times, the room to close to lobby and elevators it was loud most of the night, and individual was being arrested by the local police in the lobby right after we checked in.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hampton
Thank Benjamin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded June 27, 2013

Dear Guest,

Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Hampton Inn & Suites Dallas-Mesquite.

We are pleased to hear that you found our staff to be friendly and helpful. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for any issue you experienced with overnight noise or guest room carpet. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues.

Again, thank you for the comments, which will help us in our ongoing efforts to improve our guest service. If you would like to discuss your experience with a member of the hotel staff, please send an email to rodeocenter@jqh.com so we may address it with you directly.

Sincerely,

Jon Patterson – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

I had trouble with reservation getting 2 consecutive nights for an event at their convention hall. It took three calls to get TWO separate reservations for each night. After the 1st night, our cards didn't work, and we had to go check back in for the second night in the same room. (one night at special event rate, second night at a "normal" but very high rate.) Another hotel had better room at half the rate, as I stayed there during a previous visit. Room was very clean, but I requested a wheelchair accessible room for my wife, and this one was not it. We could barely squeeze the chair in and out. Fortunately my wife can walk. The room was otherwise very nice, but the beds were not as soft as I would have liked. Pillows were down, and I HATE down pillows. They feel like rocks under my head, and I tossed and turned all night. Also, no queens available for two beds. My son laid on the other bed, and decided to sleep on the floor as did our other son. One said it was more comfortable than the bed. The beds were not that bad in my opinion, but they were small and were not that soft as I have said. Fortunately my wife decided to sleep in the other bed, otherwise it would have been worse in such a small bed with two of us. Saturday breakfast consisted of NO meat, and FAKE eggs that tasted chalky. The fruit salad was a little sour. Everything else was fine. Service was good.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hampton
Thank Troy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded July 12, 2013

Dear Guest,

Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Hampton Inn & Suites Dallas-Mesquite.

We are pleased to hear that you found our staff to be friendly and helpful. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for any issues you experienced with during your stay. As a management team, we take all comments seriously and share them with our staff, so we may work to resolve any and all issues.

Again, thank you for the comments, which will help us in our ongoing efforts to continue to make improves for future guests stays. If you would like to discuss your experience with a member of the hotel staff, please send an email to rodeocenter@jqh.com so we may address them with you directly.

Sincerely,

Jon Patterson – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

The front desk clerk was extremely helpful in getting us into a room before the check in time and made sure that all of our needs were attended to during our stay. The room wasn't as large as it should have been to accommodate a rollaway. The breakfast was decent, all in all not a horrible experience but also not one to brag about.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
Thank Sherry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded June 25, 2013

Dear Valued Guest,

Thank you for taking the time to write a review in regards to your stay at the Hampton Inn Dallas-Mesquite. I am happy that our front desk staff was efficient and accommodating to you. Your comments will be passed to noted staff members and needed improvements taken based on your additional feedback. We appreciate you taking the time to tell us about your stay and we welcome the opportunity of serving you once again in the near future!

Jon Patterson – General Manager, Hampton Inn & Suites Dallas-Mesquite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

they was doing construction, you only had one elvator, the hall were getting new floor. I don't like having to do 200 characters in this review they was doing construction, you only had one elvator, the hall were getting new floor. I don't like having to do 200 characters in this review

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded June 12, 2013

Dear Valued Guest,

Thank you for taking the time to post your review. We continue to work to improve our hotel while working equally as hard to best ensure we avoid causing any guest inconvenience in the process. My apologies if our recent renovation work in our guest corridors and elevators caused any inconvenience. Thank you for your patronage and we look forward to the opportunity of serving you again in the future here at the Hampton Inn & Suites Dallas-Mesquite.

Best Regards & Safe Travels,

Jon Patterson – General Manager, Hampton Inn & Suites Dallas-Mesquite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

This was my second stay in the last two years. This time they were removing wallpaper on my floor. It was unnerving to see smoke detectors and light fixtures hanging off the walls. I had the suite which was clean. The two beds were very comfortable but the sleeper sofa was uncomfortable to sleep on.
The complaints that I had was that housekeeping did not clean the room or replace the towels on the second day. The other complaint was about the appearance of the main entrance. The driveway was dirty and there was trash in the landscaping and along the curb. The staff was exceptional and the lobby was immaculate. The carpet on the guest floors could stand a good cleaning though.

Room Tip: Ask if they are remodeling on the floor you are assigned to.
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  • Stayed: May 2013, traveled with family
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Thank Vecelia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded June 4, 2013

Dear Valued Guest,

I wanted to take an opportunity to thank you for your repeat business. We appreciate you taking the time to tell us about your most recent stay. I'm happy to hear your once again found our staff to be excellent and enjoyed the our recently renovated lobby. Thank you so much for your understanding in regards to our current guest hallway renovations. We certainly hope to see you back at Hampton Inn & Suites Dallas-Mesquite soon.

Best regards & safe travels,

Jon Patterson – General Manager, Hampton Inn & Suites Dallas-Mesquite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

Staff were great!!! Staff were professionals and personable and helpful!!! Location is great!!! Close to malls, restaurants, fast food stops, gas stations!!! Hotel is easy to find. Breakfast choices were good!!! Hotel need some interior upgrading!!!! Otherwise, nice hotel

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Hampton
Thank Kimela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager078, General Manager at Hampton Inn and Suites Dallas Mesquite, responded to this reviewResponded June 7, 2013

Dear Valued Guest,

Thank you for taking the time to post your review. I’m happy to hear our staff, convenient location, and superior breakfast offers all exceeded your expectations! We will certainly be continuing our facility upgrades like our recently completed lobby, breakfast dining area, fitness center, and guest room corridor renovations. Thank you for your patronage and we look forward to the opportunity of serving you again in the future.

Best Regards & Safe Travels,

Jon Patterson – General Manager, Hampton Inn & Suites Dallas-Mesquite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Dallas Mesquite

Address: 1700 Rodeo Dr, Mesquite, TX 75149-3859
Phone Number:
Location: United States > Texas > Mesquite
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Mesquite
Price Range: $107 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Dallas Mesquite 2.5*
Number of rooms: 160
Official Description (provided by the hotel):
100% non-smoking, located next to Rodeo Center, Resistol Arena, and Mesquite Convention Center, Hampton Inn & Suites Dallas/Mesquite puts you in the heart of the action. Offering on-site catering and 65,000 sq. ft. of convention space our hotel is perfect for your next wedding or expo. We'll handle the details while you relax and enjoy world-class service, complimentary Wi-Fi, a business center, our refreshing pool and free hot breakfast daily. ... more   less 
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Also Known As:
Hampton Inn And Suites Dallas Mesquite Hotel Mesquite
Hampton Inn Mesquite
Mesquite Hampton Inn

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