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“What a disappointment!”

Hotel Schwarzenbergs Traube
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Hotel Schwarzenbergs Traube
Ranked #8 of 12 Hotels in Glottertal
Reviewed November 2, 2013

We booked four nights at this hotel on their special package including dinner each evening. We arrived on a Monday just before 7pm to be told that the restaurant closed at 6pm on Mondays! We had booked through booking.com and the hotel had our e-mail address, knew we were coming, and had accepted our half-board booking starting on a Monday night. No attempt had been made to contact us in advance to warn us, and we had not seen anything about this on the hotel’s own website. The manageress offered us some soup in our room but that is not what we had paid for, and we had driven all day from Austria. She suggested another hotel in town but did not offer to pay for the meal, so we drove off to the nearest supermarket, in Freiburg (10 miles away) to get some food. We were promised a reduction on the bill which came with a barely adequate apology.
When we came to pay the bill all that was deducted for the missing meal was 10 euros for the two of us, which did not even cover the money we spent in the supermarket. When we asked for a breakdown of the bill we were met first with the explanation that this was what the computer had told her to do, then that the breakfast was 20 euros and dinner was 5(!), and finally her previously good English deserted her and she continued in German. Clearly the billing system was utterly incomprehensible. We left with a feeling of having been cheated, first out of a decent meal and, at the end, out of a proper reduction of the bill.
What a shame as in other ways the hotel was very nice and the other staff were very pleasant.

Room Tip: Ask for a room at the back as the hotel is on a main road. Don't turn up on a Monday night expe...
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  • Stayed: October 2013, traveled as a couple
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3  Thank Pevsner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 - 11 of 21 reviews

Reviewed October 17, 2012

The location was great, close to all attractions , breakfast was very good and allot of choices with any coffee serve to the table , we also eat dinner there it was a little expensive but worth the price . Internet was free of charge ( although slow sometimes) ,Staff were helpful and help when needed and speak English .The Room was clean and big enough ,but without air-conditioner so if window open you hear the street noises .

  • Stayed: September 2012, traveled with family
    • Value
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1  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2017
Google Translation

  • Stayed: November 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank herb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2017
Google Translation

  • Stayed: October 2017, traveled as a couple
    • Location
    • Rooms
Thank hondalady59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2017
Google Translation

  • Stayed: June 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Wolfgang G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2017
Google Translation

Room Tip: Nach Möglichkeit kein Zimmer zur Durchgangsstraße hin nehmen
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  • Stayed: November 2016, traveled on business
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    • Cleanliness
    • Service
1  Thank skollinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2016
Google Translation

  • Stayed: December 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Katia_Vit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Schwarzenbergs Traube

Address: Kirchstr. 25, 79286 Glottertal, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Glottertal
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #8 of 12 Hotels in Glottertal
Price Range: $117 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Schwarzenbergs Traube 4*
Number of rooms: 12
Reservation Options:
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