On the date of our arrival we were treated very cold and told that we were 1hour ahead and should go back at around 1:30 till 2.
The first 2 days we did not have an internet access or WI-Fi connection that we needed and were told that it's the room that we were in the problem. After 2 days we had to extend our staying they wanted to raise the price much higher and we finally came to a mid-way agreement and changing our room.
In the new room we did not have access either and were waiting for some important news. Well, when in the evening I went down stairs to ask what could I do, as there was another computer in the common room with a TV, not only we could use that, more than that I was offended by the attitude of the owner a man who do not seems like to work or respond to anyone anymore, that it's something to do with my lap-top and he can not do anything about it. Reminding that we were in another hotel in the area a week prior to that and no issue.
Then at 10:15 pm we had a call from Canada that we were desperatly waiting for, he did not connect and told the caller that the hotel was closed and they do not have us there.
Following day he told us that they do not have anyone working for them so he and his partner divide the tasks and responding the phone after 10pm is not possible. The following night I received a call from my mother few times who was trying to reach me at around 9pm and he kept hanging on her. My sister tried also. When I realised and went down to say that I was expecting a call and if he could connect he replied that it's not possible he does not know how to connect and it's not working and my family should call me on my personal mobile. Then when I insisted that it's not possible, he said I could stand next to the entrance door and if they call again tell them that I can not receive call there. And I talked to my family for 5 minutes and then they told me to go to another room that was breakfast room and there were a family kind of dispute there among themsleves.
Afterall we gave up and left the hotle a day ahead when we wanted to go sking and the end of our trip was ended to a mess and my family were mistreated if they tried to reach us, and the call from Canada was not connected and no internet service.
I was happy that I choose not to have breakfast there and stayed the minimum time in the room. At night it was very noisy also.
Well you judge it how we felt where we wanted to have a holiday in peace! That day we chose to leave searching for another place to stay again and lost a lot of time on that and had to drive back to Lyon where we where flying back finally to the UK.
- Official Description (provided by the hotel):
- A pure alpine traditional hotel proposing 16 rooms on 3 floors with no elevator, 2 easy access superior rooms on the ground floor level, 8 classic rooms on the 1st & 2nd levelwith blaconies and mountain views, 6 standard rooms on the 3rd floor and underneathe the serac restaurant. The location is just perfect in the heart of St Gervais, nearby all facilities (sports and food shops, restaurants, ..) Aside Tourism office and shuttle to the gondola. Free city parking at 150 meters ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Hotwire so you can book your Hotel Val d'Este reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.