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6 - 11 of 321 reviews
Reviewed January 16, 2019

An excellent, roomy apartment. Slept 4 of us very comfortably. Staff friendly and helpful and location excellent. Only downside is that the ski-in ski-out slope is rather steep for beginners or those finding their ski legs after a few years.

Date of stay: December 2018
Thank Jim S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2019

+++ very smooth booking process, friendly staff, excellent location right by the slopes, spacious lockers, ski rental shop in the same building, clean rooms, beds in good condition, very quite area at night, gorgeous views all over the station - - - need improvement: lockers temperature to keep boots dry overnight, jacuzzi, hammam,

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Curiosity68197854864
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2018

Room horrendous, had paid more for a big apartment with two bathrooms incl,. hopefully a bath. Just two of us. They gave us a disabled apartment for 6. Unsuitable for even disabled, one shower room and toilet, whole room totally flooded all week, I cant do showers .Kept their towels on floor all week Fortunately I always take my own theirs are always minute., carpet outside soaked very nasty, .One small cupboard unable to unpack. No view from balcony, below ground floor at back. .Restaurant hopeless, we were lucky to get any drink before dessert. Pool dreadful, changing rooms disgusting and flooded.. Piste outside red/blue Satelite TV no English channels. Supposedly built to a very high standard, ,doorstep skiing!! fantastic piste side location! .Fantastic, spectacular, views. Excellent, High quality accommodation. Crystal whom my contract was with, are in contravention of the consumer act 2015. Neither them nor Sun Valley Apartments have ever bothered to reply to me. This week was absolutely horrendous it is our only holiday of the year and cost a fortune.

Date of stay: March 2018
1  Thank chemmy_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LVHV, Responsable commercial at Residence LVH Vacances - Sun Valley, responded to this reviewResponded August 13, 2018

Dear Client

We are sorry if you didn't spend a good stay in our residence. As we've informed Crystal when we received your letter - as your booking was made through this partner - we've never been informed that you wanted a bath, nor 2 bathrooms or a vieuw.
Most of the appartement like the one you reserved, 3P6, are equiped only with 1 bathroom or a shower room (Crystal know about this) and for part with limited view. If we had been informed of your wishes, as you reserved early, we could arrange it. Just we didn't know it, the residence was fully booked so we couldn't change the apartment as all other clients were already there.
We recognize that some things were not satisfying, because of the difficult snow conditions for many. For us the main problem was the misunderstanding between the information given by Crystal to you and to us, and the standard/services you were expected for such important holidays for you.
This is the reason we transfered your letter to their customer service. We are sorry that you did not receive any answer since april. Most of our other client are satisfied of our services. May be if you did contact us directly, we could explain clearly the differences between the apartment, or that you have to go out to reach the restaurant, etc... in order to make you spend a better stay. Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2018

We stayed at this apartment for a skiing holiday in March 2018. Very high quality - very spacious, warm, quiet, good views and access to ski slopes, comfortable beds, 2 bathrooms, 3 bedrooms - much better than similarly priced apartments we have stayed at in other resorts.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pmacca731222
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2018 via mobile

Ski in ski out. Nice specious apartment. Upon arrival the apartment wasn’t clean, this was quickly rectified by the reception staff by removing the cost of the clean on departure.

Could do with some proper ‘British’ mugs for tea (1st world problems I know!).

We had a great time, kids enjoyed the pool, would happily go back.

Date of stay: February 2018
Trip type: Traveled with family
1  Thank Mike R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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