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“Definitely not a platinum chalet”
2 of 5 bubbles Review of Chalet Marie

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Chalet Marie
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Definitely not a platinum chalet”
2 of 5 bubbles Reviewed December 30, 2012

Stayed over Xmas 2012. Very disappointed with overall standard. The chalet hosts (John and Ellie) were outstandingly good as was the food, but the quality of the chalet was poor. Things we thought inadequate considering the "premium" billing: bed very short and had bed end so a six foot guest could not stretch out. Pillows terrible. Furniture flimsy in bedrooms and falling apart. Wifi only worked on bottom 2 floors (not in lounge) and so unstable as to be unusable except to check emails. Ski storage just a cupboard at the front door and could not hold all the guests skis. Boot room down 2 floors so had to put boots on in front entrance. Some rooms are extremely small and noisy ( e.g room 3 -avoid - pipe work from the kitchen passing though the wall behind the bed head so the dishwasher/ kitchen use was very disturbing). Generally the chalet was no better than average in terms of quality of fixtures/fittings and definitely does not justify premium status (bathrobes and slippers do not a premium chalet make!).

Stayed December 2012, traveled as a couple
Helpful?
4 Thank Lolascherrycola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EspritHolidays, Manager at Chalet Marie, responded to this review, January 9, 2013
Our Platinum chalets are chosen from our portfolio on the basis of guest comments and Senior Management reviews, so it is disappointing that this reviewer does not feel that the Chalet Marie was befitting of this rating. Our Platinum properties are chosen for their superb location, high standard of accommodation, stylish bathrooms and the range of facilities the property offers. Nonetheless, the reviewers’ comments have been noted and shall be given due consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 12, 2012

We paid for a Platinum Chalet are were very disapointed at the standard of this Chalet even the Staff and the Resort Manager from Ski Total agreed that this was not and should never be a Platinum Chalet . We had no keys for any of our rooms ,our bedroom was off the lounge and we had guests coming in by mistake because we couldn't lock our door. There were not enough chairs to relax on.Our bedroom had very poor furniture with not enough space for your clothes and no hooks for your ski gear, and the bedroom door was broken.Some of the rooms were very small. They told us they had hairdryers for each room and they didn't .We have stayed at about 8 of Ski Total chalets and found this one was the most disappointing .The other Chalets were 3 and 4 diamonds and the standard was far superior to Chalet Marie which cost us about £150 extra each . It was NOT worth the extra charge .I took a party of 10 and felt very embarrassed about Chalet Marie as the brochure make it look great .I have written to Ski Total to complain and they said that this is what to expect from this Chalet

Room Tip: I don't think is a Platinum Chalet .I would say it's about a 3 diamond NOT a 5 diamond so w...
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EleanorsSkiTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EspritHolidays, Manager at Chalet Marie, responded to this review, September 25, 2012
The issues raised by this guest were the subject of a letter of complaint sent to our UK office, to which our Guest Relations department has fully responded.
During this guest's stay in March 2012 we did not receive any other complaints and several guests stated that they would be happy to return to Chalet Marie.
Ski Total would encourage travellers to read a broad selection of reviews in order to gain a balanced view of guests' experiences overall.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tring, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 8, 2012

Accommodation for most of my skiing holidays has been in luxury 5 star hotels and I decided to try a chalet holiday having had some good reports from friends. So I was a little concerned to read the previous average reports on this chalet. I have no idea why these reports were written, but my experience holidaying at this chalet was completely different.

The chalet was very comfortable with the chalet hosts most welcoming and attentive to all the needs of the guests. The food was excellent with a varied and enjoyable menu that the hosts successfully adapted to suit all tastes. The only issue I have is the lack of hooks in the bathrooms. This is a genuine ski-in and ski-out chalet that I can highly recommend to anyone wishing to try chalet skiing.

Room Tip: Room 6 is bijou with not much space although comfortable and adequate.
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 3, 2012

I stayed at Chalet Marie in March this year and have to say that it was a thoroughly enjoyable experience. The chalet hosts couldn't have been more welcoming and helpful.
The chalet itself is a delight - traditional wood and a stunning view from the balcony on the top floor. The location is great - ski in ski out, a short walk from the main street of the town but with two or three bar/restaurants within staggering distance.
The bedroom I had was spacious and light and airy with a large bathroom. Due to the fact that it is built on the side of a mountain (!) the two lower floor rooms have a sort of skylight rather than a window, but that is reflected in the fact that there is a discount if you stay in those rooms.
The boot-warming room is fantastic - it dries out the boots really well and quickly.
The food was good, although one or two of the menus were not entirely to my taste - but that is what you accept when you stay at a chalet.
Overall, I would definitely go back. The best chalet I have stayed in.

Room Tip: One on the top floor - potential for noise if the rest of the group in the living area is noisy. (We...
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PistebasherHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed January 23, 2012

I have just come back from a weeks stay at ‘Platinum’ Chalet Marie. I was part of a group of 13 friends and really looking forward to top class food, luxury toiletries and a really comfortable stay. Chalet Marie is superbly placed on the piste, however what spoilt my stay was the lack of adequate seating, broken boot warmer, broken tap in the kitchen, and for a few days a broken door on the dishwasher. There was no direct access to the bootroom, wafer thin curtains in the bedrooms, cheap watery toiletries, no hooks in bathroom to hang towels etc, no shelf in the shower to put gel/shampoo etc, and a seemingly apathetic attitude from SkiTotal. I didn't appreciate the initial attitude of the resort manager when we first arrived when I pointed out that we didn’t have enough seats for our group. After a day of skiing you don't want to come back to 10 people having comfortable seats but a rotation of 3 people having to sit on a tiled floor or wooden dinning seats. The manager got quite frosty telling me they hoped extra seats would arrive - they didn't!

On one occasion a timer was put onto the bootwarmer - it melted. The potential for a fire was real and the chalet was not fitted with a smoke alarm; it was one our group that noticed the smoke!

The food was of an adequate standard but not at all what the website would have you believe. The breakfasts were akin to those experienced in 2 Star hotel; frozen croissants, poor quality cereals and bread, UHT milk and a shabby old plastic coffee machine. We were introduced to a Tarte Tartin one night (my fave dessert ever) sadly it was cooked using unpeeled eating apples, odd looking pastry and the apples not cooked in caramel. I asked the cook if that was the way he would normally cook it, he then told me that he is given the recipes by SkiTotal and has to follow them. Similarly the staff are given no latitude about really trivial matters such as how to cut up the bread! My opinion is that SkiTotal are cutting corners, but far too much, leaving you disappointed and rather unfulfilled!

The positives were 1. Location of the chalet 2.Comfortable mattresses 3. Chalet hosts were good chaps and helpful but sadly were not helped by SkiTotal as a company 4. Avoriaz - is awesome, a truly lovely resort which I would return to.

SkiTotal are offering this as their Platinum chalet – it most certainly is not and for so many things to be wrong at the start of the skiing season is really not a good advert. We would not use this company again and I cannot recommend them. Go to Avoriaz but try and find a better chalet!

Room Tip: Don't pick room next to communal lounge, unless you are a late night person. Ground floor room w...
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SSpud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EspritHolidays, UK Head Office at Chalet Marie, responded to this review, February 5, 2012
Chalet Marie now has new sofas for guests' comfort and Ski Total is ensuring that other maintenance matters are dealt with promptly and satisfactorily.
Our Platinum chalets are selected on the basis of our guests' comments and our Managers' reviews and are regarded as our best properties for one or more of the following reasons:location, accommodation standard and extra facilities such as a sauna or hot tub. We do not define them as luxury as such, recognising that the definition of "luxury" is very subjective and relative to guests' previous holiday experiences or personal standards.
We are sorry that in this instance the guest had different expectations from the property and thank them for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man
Level Contributor
127 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed January 23, 2012

before looking at the nitty gritty, this is a good chalet and I would happily stay there again. It is not however the "platinum" deal it was advertised as and the holiday company senior mamangers who badged it as such should hang their heads in shame (or start actually visiting their properties).

The location is great with skiing right to and from the door. The decor is as expected and i found the food good. The staff were great but they appeared to be let down by their employers whose penny pinching ways and focus on profit was clearly visible to the customers.

The problems (or at least the ones I noticed) were as follows, in no particular order,

No access to boot room from outside. Multiple skiers had to stand in the doorway to remove their boots one by one before carrying them down two floors to the boot room.

The boot heater wasn't working.

There is no "communal" toilet. If you need to go to the lavvy during dinner and your room is in the basement, its two floors below.

The main tap in the kichen was broken and the chalet hosts had improvised a repair by sticking a knife in the tap. This was broken when we arrived on Sunday and still broken a week later when we left. It had been reported to the resort manager.

The shower in my room was spraying water up over the screen. This was due to the head being blocked with accumulated limescale. To prevent spraying water over the sink and toilet, you had to keep the shower head low, which is awkward if you're a six footer trying to wash your hair.

The toilet was so close to the wall that you had to sit on it at an angle.

The only mirror in the room was in the bathroom however as there was inadequate ventilation, this steamed up and was unusable for doing "lady things" like eyelashes and contact lenses etc.

The bathroom waste bins had a white plastic bin liner in them. Instead of changing the liners, the company had the chalet hosts hand-emptying the liners so they could reuse them. . Only noticed this when we spotted used disposable contact lenses in a supposedly fresh bag! These bins are used to dispose of feminine hygene products and I can't conceive the circumstances in wich the profit margin prevents the fitting of new bin liners!

On arrival at Geneva Airport we were directed to a coach on which we sat for over an hour before we were told that we were waiting for another flight. A brief few words and the directions to the airport coffee bar would have been a better approach. We actually sat on a stationary coach for longer than we sat on the plane which brought us to Geneva.

We all understand that companies must make money, but the company in this case seem to have put their margins ahead of their customers.

Had we paid peanuts, we would have expected commensurate accomodation. Sadly this was billed as top of the range and simply didn't deliver. Make it cheaper and don't dress it up to be something it isn't and this will be a good chalet. It's location and staff will see to that with proper backing from their employers.

Room Tip: One floor down from entrance. It's not too far for the lavvy, but far enough away from the livin...
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank piebaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet Marie

Property: Chalet Marie
Address: Rue des Traineaux, 74110 Avoriaz, Morzine, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Morzine > Avoriaz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #9 of 18 Specialty Lodging in Avoriaz
Price Range (Based on Average Rates): $
Number of rooms: 7
Official Description (provided by the hotel):
Ski Total Chalet Marie would be a top chalet in virtually any resort, but situated here, right on the piste near the centre of Avoriaz, it is simply a stunner!The chalet Marie is modern and spacious inside, and charmingly decorated with Alpine antiques and inviting Savoyarde colour and panache. The wood-panelled bedrooms are all comfortable, and each has its own private facilities.The delightful heart of the chalet is its large open-plan living and dining area, with high, beamed ceilings, a feature fireplace, floor-to-ceiling picture windows,and a balcony with great views across the resort and valley below to distant peaks.Occupancy: 14 - 16 guests ... more   less 

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