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“Poor service, toilets dirty, horrid breakfast”

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Permata Kuta Hotel by Zeeti International
Ranked #8 of 22 Hotels in Tuban
Reviewed October 23, 2013

I'm very disappointed with the quality of service and rooms at Aston during my recent stay here. Breakfast selection is very poor and most times, the food ran out. I ordered omelette from the egg station and it always takes more than 15 minutes for it to arrive. On one day, they ridiculously told me they've ran out of eggs! Toilets in the room are dirty. Front desk service is average but they will not go all the way to make your stay comfortable. On the first day, we asked for a motorbike rent which was agreed to be sent to the hotel the next day, however, next day the staff told me that they couldn't secure a motorbike. Beware of the private cars that claim to have partnerships with Aston. I was charged Rp350.000 to go to Uluwatu and back and during dinner, they charged me Rp 150.000 for a 3km ride to a beach reastaurant and back. If the front desk were genuine, they would have suggested me to take a regular taxi which would cost me less than what I paid for. All in all, I do not have a good impression with their service and rooms.

  • Stayed: October 2013, traveled on business
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Thank wtchuah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded October 27, 2013

Dear Valued Guest,

We would like to thank you very much for taking the time to write the review and let us know the problems you faced during your stay with us. We do apologize for not meeting your expectations.

We have discussed your experience during breakfast and will look into improving the training to avoid this problem in the future.

In reference to Front desk staff and outsourced Transport services, We have met them and discussed the prices to be more flexible in the future.

Once again I do apologize for the inconvenience and I will do my best to ensure it will not happening in the future.

Have a great day and hope to see you again.

Sincerely,

Sami Ade MERTA
General Manager

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Reviewed October 22, 2013

We had an overnight in Bali and the Hotel was perfect for out needs, They woke us up at 4.30am and got us to the airport to catch an early flight to Jogja. The pool is nice and because you are some way from the street, we found it quiet at night. Rooms were of a good size and comfortable. We had two children and they managed to get us connecting rooms which was great. Highly recommended.

  • Stayed: October 2013, traveled with family
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Thank Bromo95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded October 27, 2013

Dear Valued Guest,

Thank you for taking the time to tell us of your experience in ASTON Tuban Inn.

We are glad to know that you enjoyed the ASTON experience during your stay, Guest satisfaction is the first priority for us, AstonTuban is recommended for the customer who’s flying in or out because of the free transfer services in and out to the Airport.

Have a great day and hope to see you again at ASTON Tuban Inn Bali.

Sincerely,


Sami Ade MERTA
General Manager

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Reviewed October 22, 2013

We stayed here for 1 night as we had an early morning flight and wanted somewhere close to the Airport. The Rooms are nice and I found the hotel staff to be friendly and helpful. They organised a Complimentary breakfast box for us as we were checking out before breakfast had started. They also offer free transfers to & from the Airport.

  • Stayed: October 2013, traveled as a couple
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Thank Laura87130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded October 27, 2013

Dear Ms Laura,

It is a pleasure to know that you enjoyed staying in Aston Tuban Inn Bali, Guest satisfaction is always the first priority for all our team.

Yes we are only 5-10 minutes from the airport and we provide free transfer in and out to the airport 24 hours a day and also provide breakfast boxes for the guests who are checking out early morning.

We aim to maintain our services and facilities to make our customers feel comfortable and have a memorable stay with us.

Hope to see you soon at ASTON Tuban inn Bali

Sincerely,


Sami Ade MERTA
General Manager

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Reviewed October 14, 2013

My wife and I stayed at the Aston Inn Tuban in Bali for eight nights in October 2013. During our stay we found the location, the service and the accommodation itself to be of a very high standard, especially with respect to the price. Based on our experience we would be sure to return!

In particular I would highlight the following:

With regard to the location: we found it to be close to most things, with good access to the airport, shops, ATMs and sights around the area. Throughout the duration of our stay we appreciated that the facilities were away from roads, clubs and contruction areas, which meant that disruptive noise was minimal and overall it's location gave it a nice sheltered/secluded feeling, especially in comparison to the atmosphere around South Kuta, which is packed with tourists and over bearing tourist attractions.

Throughout our stay we found the service to be exceptional. From the moment we arrived to the moment we left we were addressed in a warm, friendly and professional manner. All of the staff spoke good English, remembered our names and went out of their way to help us whereever they could.

In particular I must commend the staff on their ability to help and handle several tricky situations during our stay including chasing down luggage the airline had lost while we were out during the day. To their credit, none of our requests seem to bother or annoy them and without their help we would have a far more stressful stay.

As to the accommodation: Our room for the week was a relaxing and hospitable environment, included air conditioning, daily bottled water and was thoroughly and professionally cleaned each day.

In addition to the quality of the room we enjoyed an excellent daily breakfast buffet, a number of delicious and well-priced meals, some of the best drinks on the island, the beautiful pool and a massage at the Lomi-Lomi spa. Admittedly, the prices at Lomi Lomi were higher than what was available in a market area, but the atmosphere was better and compared to New Zealand prices it was still incredibly cheap.

If I had to make any kind of criticism, the only thing that stands out in my memory as being negative was that we were woken a couple of times at 5.30am in the morning by staff preparing the breakfast buffet.

All thing considered we had a great stay at the Aston Inn Tuban, it truly was our home in Bali!

Lastly, I would point out that we also stayed one night in another hotel courtesy of our airline. This particular hotel was priced at roughly four times what we paid per night at the Aston and overall we found the service and the room to be comparable - another tribute to the excellence of this facility and it's staff.

Based on our experience and the high standards that were held at the Aston Inn Tuban I would highly recommend it to anyone who was looking for moderately priced accommodation for a stay, long or short, in Bali.

To the team there, thank you for a wonderful stay!

  • Stayed: October 2013, traveled as a couple
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2  Thank BGDAVIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded October 17, 2013

Dear Mr.Davis,

Thank you for choosing Aston Tuban Inn as your place to stay during you and your families stay in Bali.

We are delighted that you found the room price, the swimming pool, Spa and all the facilities in our Hotel enjoyable along with the friendly staff. I have shared this positive feedback to all of my team, in order to motivate them to always provide excellence services for our guests.
We do apologize however that you were woken up in the early morning due to breakfast preparation, We will work to minimize the sounds during this activity in the future.

We hope you will have the opportunity to visit us again in the future.

Sincerely,

Sami Ade MERTA
General Manager

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Reviewed September 22, 2013

Family of four stayed overnight between flights. The interconnecting room were great, which was important with young children. No issues with the transfers. Clean and tidy rooms, with the basic essentials. Service was very friendly and helpful. Kids enjoyed the pool. Not much to see or do In the Tuban area.

  • Stayed: September 2013
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4  Thank MarkfromCarrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded September 30, 2013

Dear Valued Guest,

We are happy to hear that you enjoyed your stay with us, We will work to maintain our services and facilities to make sure all of our customers feel comfortable and have a memorable stay with us.
A few of our rooms are connecting which is suitable for a family stay like yours. Next time you stay with us please let me know and I will make sure you get to see more of Tuban and the surrounding area. There isn't a lot but there are some nice shops to visit.

Thank you for taking the time to write this review on your stay, it is with your feedback that we can motivate the staff to continue to do a great job.

Look forward to welcoming you back at Aston Tuban Inn Bali

Sincerely,


Sami Ade MERTA
General Manager

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Reviewed September 3, 2013

The hotel is only 10min from the airport in a quiet part of Tuban, This makes it a good stop over hotel when only traveling through Bali for a night. The hotel arranged our airport pickup which made it very easy on arrival. We came in very late and were upgraded. Our room was great and we had a balcony overlooking the pool The restaurant was still working at midnight so was able to get a meal. All the staff were very helpful and arranged a driver for us in the morning for a quick 3 hour tour. We will be happy to stay at this hotel again when we next pass through Bali.

  • Stayed: August 2013, traveled as a couple
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2  Thank Ken G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded September 15, 2013

Dear Mr.Ken G,

Many thanks for your review.

It is a pleasure to know that you enjoyed staying in Aston Tuban Inn Bali, Guest satisfaction is always the first priority for all our team.

Yes we are only 5-10 minutes from the airport and we provide free transfer in and out to the airport for 24 hours.

Once again, thank you for your nice review.
We are looking forward to welcoming you back at Aston Tuban Inn Bali


Sincerely,


Sami Ade MERTA
General Manager

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Reviewed September 2, 2013

We stayed one night between flights.
The rooms are the strongest aspect of this hotel. They are large and very well-equipped. Definitely the best rooms we had on our Indonesian holiday.
There's a good-sized pool too.
Staff all very pleasant and helpful young people.
For half the room fee, we stayed in our room till 8 pm to fit in with our homeward flight. This is a useful service for travellers.
The downsides of this hotel is that there isn't anything of much interest in the vicinity. There is a free shuttle to Kuta, but Kuta wasn't a place that I much liked myself though it may have more appeal for a party person.
Also the hotel is courtyard style, and felt a little bit claustrophobic.
The other downside was I had steak at lunch, and it was so tough I couldn't eat it. When the waitress took it she asked how my meal was, and I told her, but she didn't offer any replacement or discount.

  • Stayed: August 2013, traveled as a couple
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1  Thank joolsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonTubanInnBali, General Manager at Permata Kuta Hotel by Zeeti International, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you very much for your feedback regarding Aston Tuban Inn, We are happy to hear that you enjoyed your stay with us, We will work to maintain our services and facilities to make ours customer feel comfortable and have a memorable stay with us.

Half of our rooms are facing the pool, Yes it’s true the size of pool is more than enough, beside the main pool for the adults ,it also has a shallow area available for kids.

Regarding the hotels surrounding area, actually there are many interesting places around our Hotel like the Water Park, Pusat oleh oleh( souvenir shop ),culinary areas. Maybe for your next visit we will arrange a short tour for you.

We apologize for your unsatisfied lunch, we will improve the training in this side and will make sure it will not happening in the future to all of our customer.

Once again, thank you very much for your comment, it encourages us to improve our hotel facility and service in a better way.

Looking forward to welcoming you back to Aston Tuban Inn Bali


Sincerely,


Sami Ade MERTA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Permata Kuta Hotel by Zeeti International

Address: Jl. Kediri no. 5 | Kuta, Bali, Tuban, Kuta 80361, Indonesia (Formerly Aston Tuban Inn Bali)
Location: Indonesia > Bali > Kuta > Tuban
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Tuban
Price Range: $20 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Permata Kuta Hotel by Zeeti International 3*
Number of rooms: 120
Official Description (provided by the hotel):
The property is a 15-minutes walk from the beach. Located in Tuban Tuban area, Hotel Permata Kuta by Zeeti International is a 6-minute drive from Kuta Beach and Ngurah Rai International Airport. The hotel has an outdoor swimming pool with sunken bar. Permata Kuta Hotel by Zeeti Internationa; It offers air-conditioned rooms equipped with color themes. Fitted with marble floors, rooms feature flat-screen TVs, coffee and tea make IDD telephone and safety deposit boxes. Private bathrooms have a bathtub and shower. Guests can lay back on the sun loungers around the pool, or play a game of billiards in the games area. Staff at the 24-hour reception can help with car rental, tour bookings and currency exchange. Free Wi-Fi is available throughout the hotel. Snacks and drinks can be served at Hula Café, while the pool bar offers refreshment. Guests can also reserve room service. There is a free shuttle service to the airport, German Beach and Discovery Mall. Permata Kuta Hotel is a 5-minute drive from Discovery Mall ... more   less 
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Also Known As:
Aston Tuban Inn Bali Hotel Kuta
Aston Hotel Kuta
Aston Kuta
Kuta Aston
Permata Kuta Hotel By Zeeti International Bali/Tuban

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