We stayed for 5 nights and wanted to celebrate New Year in a nice atmosphere. Rooms are excellent but the service was poor. We were obligated to take a New Years Eve menu of 150 usd each that we knew before we made the booking. For this amount and even more, seen the luxury of this small resort we had high expectations. From 6 to 8 pm they offered free beer and softdrinks. We wanted to start our evening with a cocktail like the evening before (against paiement offcourse), this was not possible. This evening they decided what to eat and to drink, not the guest. Hospitality was not in their mind. The menu was a race against the clock. No ambiance. For having as much as possible guests, foreign people were welcome, even in their shorts. Moreover for them it was possible to choose which part of the menu they wanted while we were obligated to take the whole menu even the courses that we really didn't eat. No choice was possible. About prox 11pm they succeeded to get lost of all guests, nobody was left in the restaurant. A few couples were still on the beach enjoying fireworks from locals. At 11.30 pm we were told we could order a last drink, the bar would be closed even before NewYear! On 12pm there should be champagne. We had to ask twice to receive 2 glasses because the staff was occupied with celebrating and drinking a lot of beer. The band already stopped singing before midnight. It was a horror evening for a lot of money.
If you asked the reception for a taxi they promote there own car who is three times more expensive than a blue bird taxi.
If you have difficult questions on the reception they don't understand you anymore.
The location on the beach as well as the resort itself is beautifull but located in the wrong neighbourhood.
We experienced a lack of hospitality, they are not flexible but want to arrange everything to their comfort. Taking dinner, lunch or massage everything needed to be planned days in advance.
Room service at 22.15 pm was no longer possible ... We did not feel as wellcome guests.
They have no spa, so massage was done in the own room. This feels not the same.
We would never recommend this hotel.
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- Also Known As:
- The Sandi Phala Hotel Tuban
- Kupu Barong Beach Hotel
- Kupu Barong Beach Tuban
- The Sandi Phala Bali/Tuban