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“Paradise on Earth!” 5 of 5 bubbles
Review of Holiday Inn Resort Baruna Bali

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Holiday Inn Resort Baruna Bali
Ranked #1 of 20 Hotels in Tuban
Certificate of Excellence
Perth
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Paradise on Earth!”
5 of 5 bubbles Reviewed April 13, 2014 via mobile

We stayed at the Holiday Inn Baruna Bali for 7 nights, including Nyepi. A one bedroom suite was more than adequate for our family of two adults and two children. A few small teething problems with the room were sorted very quickly. The resort staff are without doubt the most friendly, helpful and eager group we have ever come across. They were especially lovely with our two small girls and always fetched a high chair and colouring pencils at meal times. The food is excellent, with the resort's food safety rating you are confident about eating there. There were loads of specials on the kid's club, laundry, day spa, drinks, and food. One small comment would be about the room showing small signs of nearly needing a refurbishment, sticking doors, small areas of leaking in the bathroom etc but the furniture looks fresh and clean. Overall a wonderful stay, we will be back!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dazali77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 15, 2014
Dear Dazali77,

Thank you so much for your review about our resort.

I want to thank you for your positive feedback regarding your recent stay with us and I am glad to read that you were satisfied with the service rendered by our associates. Your comments endorse our belief and it is a great testimony to their dedication and professionalism. We are very proud of our associates and confidence that they are precious asset to the company.

We really appreciate your feedback for improvement regarding our room conditions, we do have regular preventive maintenance program in place for all of our room twice a year, i will share your comment with our Chief Engineer to look into more detail work for further quality improvement in our bathroom and doors.

I look forward to the opportunity to welcome you again on your return visit and to have the privilege of being of service to you again.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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  • Danish first
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English first
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

We love Discovery Kartika Plaza and tried Holiday Inn with friends. Here's our take on it:

Lobby - Kartika (grand lobby, fantastic view, breeze, welcome drinks & bar)

Views - Kartika (maximises beachside location)

Surf - comparable

Rooms - Holiday Inn (more modern & spacious)

Breakfast buffet - Kartika (more choice, better quality & better coffee)

Pool - Kartika (better swim up bar, cocktails, bigger & has beach view & good people watching) (downside is people hog banana lounges at Kartika)

Restaurants - Holiday Inn has better pool side menu & sandwich options but Kartika has significantly better restaurants & variety)

Service - comparable

Location - Kartika closer to better restaurants outside the hotel, near sopping mall & water bomb park

Kids club - didn't try but Kartika is closer walk

Day spa - Holiday Inn

Gardens - Kartika

Outdoor facilities - Kartika (bigger gym, squash courts, ping pong, big chess, beach volleyball)

Family friendly - comparable

Price - holiday inn significantly cheaper.

Kartika would make a lovely wedding venue.

Both were excellent hotels. If your budget allows - Kartika is the winner, but the Holiday Inn is a fantastic runner up.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Code_of_the_Road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 15, 2014
Dear Code_of_the_Road,

Thank you very much for your review,

It is a very interesting review you have made, and i am sure would be really beneficial for others who are still looking at option of accommodation to choose in Bali.

Both hotels located in South Kuta Beach area which gives a lot of advantages, some people who like to stay in a quite side and family friendly area but still on walking distance to Kuta would most probably prefer this location better.

And i would love to hear more detail feedback from you on what do you think we should try to improve on our service and facility, i would really appreciate if you could email me to erlangga.farizky@ihg.com

Looking forward to welcome you back to stay with us in the future.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aussie from Perth
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

We have just returned from a month stay at the Holiday Inn (4th April 2014) and I can now say that we have a new Balinese family. The friendship, service and overall kindness provided by the staff at this hotel is so indicative of the Balinese people. The hotel itself is excellent, but the major asset for this hotel is the people who work there. The HR section are doing an excellent job in regard to staff selection.
From the moment you check in (hint: join the IHG rewards club), you are treated as someone special. Eric (Front Office Manager) and his staff ensure your holiday starts off wonderfully.
In the kitchen, Dewi and her chefs conjure a tasteful and creative breakfast. The dining room staff, including Dewi (another one), Nadi, Santi, Tini, Nidi, Sri, Oka and many others are friendly and so willing to cater for anything you may need.
Around the pool there is Big Ketut (a real character), Little Ketut, Made, Jelantic, James and Gede. These guys have such a wonderful sense of humour and are always available to provide support.
The pool bar staff include Didi, Juni and Surillo and many more. Happy hour is 5-6pm and surprisingly enough does not get crowded.
I have previously reported on this hotel and at that time I referred to the only noise you hear is the laughter of children, which is a noise I find very enjoyable (hint: “Kid’s Club” is highly regarded).
We have stayed in quite a few hotels in Bali including Legian Beach Hotel, Discovery Kartika and the Bali Rani. I can honestly say that we think the Holiday Inn Baruna is the best in Bali and the place where we feel the most comfortable.
I think if you scan through these critiques on Trip Adviser, there are a couple that are “not so good”. All I can say is that I have also observed some guests that are “not so good”. I fully believe that if you respect the Balinese people and their culture, which includes the staff at the Holiday Inn, you will receive in return, respect and support from them tenfold.
I have also heard that management are considering special offers for returning guests.. stay tuned..
Bottom Line, do yourself a favour and stay here.
Thank you to Carol (the General Manager) and her staff for such a wonderful stay, and look forward to seeing you in November.
Oh yeah, there is currently some building going on next door (Holiday Inn is extending – Holiday Express is being built), however the noise is minimal and did not disturb us at all.
Best Regards
Annette and Steve

Room Tip: Enquire about room upgrades for minimal cost..
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 13, 2014
Dear Annette and Steve,

Thank you so much for your review in Trip Advisor,

I sincerely hope you have returned back home safely.

It is such an honor to have received such a generous comments from our regular guest such as yourself. Your commendation towards our staff is a motivation for all of us to continuously strive for the best when it comes to guest satisfaction. Thank you once again.

Looking forward to see you in November.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckand
Level Contributor
212 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed April 5, 2014 via mobile

We stayed as a family in the holiday Inn for 9 nights. The best thing I can say about this hotel is the staff. They were truly wonderful, always smiling and gave the fastest room service we have ever experienced.
Our room was standard. They call it superior in the brochures but it was the standard room. It was ok. Had everything we needed but the beds were a little too hard and the bathroom extremely small.
Our dining experiences in the envy restaurant were only average. I have read reviews of this restaurant and wondered if we were takin g about the same place.
There are, however many good restaurants near the hotel or a small taxi ride away so this didn't really matter.
The location of the hotel is very good. Far enough away from Kuta to be away from the crowds but close enough to either walk if it's not too hot or take a cab.
There were numerous cabs on the street at all times and they were cheap and fast. Beware of these however, negotiate price first and watch the change. The bluebird group have meters and are by the far the best as long as they turn on the meters.
There are numerous spas and little restaurants and shops very close to the hotel including a very good, fast and inexpensive laundry. We did not use the hotel spa so cannot comment.
All in all I would recommend this hotel. The staff , settting, pool, grounds and beach were second to none.

Stayed March 2014
Helpful?
Thank AndyAuckand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 7, 2014
Dear AndyAuckand,

Thank you so much for your review about your recent stay at our resort.

We really appreciate your positive input about our location as well as your commendations towards our team member, pool and beach area.

And i would like apologize for the substandard experience you had at Envy restaurant, i would love to know more detail on this and i would really appreciate if you could send me an e-mail to erlangga.farizky@ihg.com.

Looking forward to welcome you back to stay with us again.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
1 review
4 of 5 bubbles Reviewed April 4, 2014

Stayed in Deluxe room w/ Ocean view - facing the pool and the beach.
People prefer quiet may need to avoid room facing pool because kids are playing and music being played at the pool area and the restaurants.
in general, room is spacious, clean, nicely décor (thou lack of Indonesian/bali feeling), but a bit too humid even w/ dehumidifier on the whole day, maybe due to facing the beach.

Food is good, but not very memorable. Performance on Friday night is ok, but it can be better...

Spa is great with reasonable price (compare with home..)

Wifi is available at every corner of the resort, well done!

finally, staffs are super helpful and nice, no matter receptionist, concierge, restaurants staffs, spa staffs, great job!

  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caseyfung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 7, 2014
Dear caseyfung,

Thank you very much for your review about our resort.

I am glad to know that your stay was an enjoyable one and that you liked the resort facilities. Our team are working very hard to keep high quality of standards for our customers and i really appreciate your positive review on their dedications.

And I would love to have your more detail input about the food and entertainment at our outlet, please e-mail me at erlangga.farizky@ihg.com

Looking forward to welcome you back to stay with us in the future.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitsundays
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

We recently stayed 7 nights in a one bedroom suite. We found this room spacious enough for us being 2 adults , 2 children & an infant. The room was extremely clean having views out over the pool & to the ocean although the sofa bed was extremely hard. The kids didnt complain but dont think adults could sleep on it. The beachfront location is great with it taking me about 1/2 an hour to walk into the main beach area of Kuta. With the humidity though I would suggest just getting a taxi which we did each day. It was good to be able to escape the hustle & bustle of Kuta with a taxi being less than $5 australian each way. If you get the taxi's that had the meter it was always cheaper than those that negotiated. My kids 9 & 7 loved kids club so much so they didnt want to come shopping with us and preferred to stay at the resort for the morning making lots of new friends. Obviously the Resort prices are always more expensive than out in the street but they were not ridiculous with a milkshake being $3 and a cocktail $9.50 although happy hour provided a selection of 2 for the price of 1. The wi-fi access was very good, the staff were very friendly and the security was fantastic. We dined at Envy a couple of times and again prices were quite good and my husband loving only Western Food said it was one of the best steaks he had ever had. Breakfast was a feast. It did take me a couple of days to work out we could ask for soft bacon. They make you omlettes to order, pancakes, waffles - was delicious. My only suggestion would be that with it being so humid, I think the pool bar & pool closed a little early. I think that these facilities could remain open until at least 9pm. The service we received from the time we made our booking until we left was fantastic and I would definately stay and recommend Holiday Inn to others. We had originally been looking to stay in Seminyak and after visiting whilst we were there, I can say that I am glad we stayed here. The shopping seemed to be more boutique fixed prices and it was further away from Kuta. A side note - if you are staying here go onto the IHG website and register for the member card I think it is. It is free and provides you with added benefits. This was a great tip I read before going. The ladys that have the shops just on the beach - They are lovely but I would definately recommend getting your pedicure or manicure in one of the many salons in Kuta. Well done Holiday Inn. Hopefully we will be able to come back again soon

Room Tip: A room near the pool is great with kids.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Taykia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 1, 2014
Dear Taykia,

Thank you very much for your review about our resort.

I am really glad to know that your visit was a memorable one and that we were able to meet your's and your family's expectations.

Your have mentioned a very valid point about our location when it comes to the ease of access to any other part of Kuta, even to go to any other touristic locations in Bali. Our location at South Kuta Beach is well known to cater for family who like to be near Kuta but like to have a peaceful stay.

Thank you for your feedback about our pool opening hour, it is really appreciated and we certainly value your feedback for our improvement in the future. We try to avoid guest using the pool when it gets dark for security reason and also to allow for enough time for our pool attendant to do the maintenance and treatment of the pool.

Looking forward to welcome you on your next visit.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

We have just stayed here with three kids and cannot fault the place. WOW. We loved it. The kids had a ball. The Kids Club was fantastic. Service at the hotel is really good. Nothing is a problem. They go out of their way to make sure you are having a great stay.The Pool Bar guys were so much fun. Our accommodation was perfect. Everyday our house keeper Sandi would make an animal out of towels to delight our kids. We found the location really good. A short walk to Discovery Mall. Or walk along the beach to Kuta. We meet fantastic people there and found we spent most of our time at the hotel. Prices were reasonable, quality and value was fantastic, and we could just relax. Tea tree spa great experience. Recommend this hotel definitely to families. We will be back.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelly112220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erlangga F, Manager at Holiday Inn Resort Baruna Bali, responded to this review, April 1, 2014
Dear Shelly112220,

Thank you very much for your review about our resort.

It is an honor for all the team of Holiday Inn Resort Baruna Bali to have received such a generous feedback. Our team are trained to ensure the satisfaction of all of our guests. Thank you very much for acknowledging our team commitment to this.

Looking forward to welcome you back on your next visit.

Kind regards,

Erlangga Farizky
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Baruna Bali

Property: Holiday Inn Resort Baruna Bali
Address: Jalan Wana Segara 33 | South Kuta, Tuban, Kuta 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta > Tuban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tuban
#1 Top resorts Hotel in Tuban
#1 Spa Hotel in Tuban
#1 On the Beach Hotel in Tuban
#1 Luxury Hotel in Tuban
#3 Romantic Hotel in Tuban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Baruna Bali 4*
Number of rooms: 193
Official Description (provided by the hotel):
Holiday Inn Resort(R)Baruna Bali seamlessly blends with the alluring white-sand beaches of Pantai Segara, locally known as Pantai Jerman, which stretches off the southern coast of Kuta in Bali. A mere ten-minute drive from Bali's International Airport, South Kuta's relatively quiet beaches are a haven for relaxation while a short walk leads to central Kuta's vibrant streets lined with restaurants, bars, shops and markets; the newly completed boardwalk along the beach enables visitors to enjoy a scenic stroll from South Kuta to the famous Kuta Beach in the North. Holiday Inn Resort(R)Baruna Bali offers 193 guest rooms and suites, ranging in size from 28 to 75 square metre, all with private balconies boasting stunning vistas of shimmering azure sea or the Resort(R) 's pool and verdant lawns. Sleek contemporary furnishings with Balinese tropical accents optimize the space for rest and relaxation and have been designed to appeal to families and couples as well as individual travelers. All rooms come conveniently equipped with high-speed wireless internet connectivity, 32-inch flat-screen televisions with over 60 cable channels, CD/DVD players, iPod docking stations, mini refrigerators and tea and coffee making facilities, while hardwood floors, stylish bathrooms with separate bath and power shower areas and 40-inch televisions are standard in all suites. ... more   less 
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Also Known As:
Holiday Inn Resort Baruna Bali Hotel Tuban
Holiday Inn Baruna Bali
Holiday Inn Tuban
Holiday Inn Resort Baruna Bali Tuban

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