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Reviewed September 1, 2012

We stayed for 3 nights in August 2012. We arrived at 3.30pm and had to wait for room as it was not ready. Not really desirable after a flight and having two children ( age 4 and 6) in tow. Reception was kind enough to offer complimentary ice creams and coffee for us while we waited. We booked two interconnecting superior rooms (3334 and 3335) which were very small and balconies overlooked nothing really. The rooms were tidy and housekeeping was good. Breakfast had the usual fare but was often cold and service was lacking. We ate once at the Envy restaurant, service was good but food was just OK. The kids club was adequate and there is a little playground down below. The gym facilities were good. The location was good - away from the hustle and bustle but an easy walk to the action and many restaurants in Kuta via the beach path. If you join the priority rewards program you get free wi-fi. Staff were friendly as you always expect in Bali. The resort is very tidy and have a lovely view of the sunset over the beach. All in all - not bad for the price.

  • Stayed: August 2012, traveled with family
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2  Thank cassidy313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort Baruna Bali, responded to this reviewResponded September 13, 2012

Dear cassidy313,

Thanks for taking the time to share your experience and I am happy to see that overall you were relatively satisfied. You came during one of the busiest holiday in Indonesia (Lebaran holiday) where all hotels are very full. I must admit that during these few days, we were not always able to check people in on time. I apologise for the inconvenience.

We do not promote our Superior rooms with views and the size of each room is clearly mentioned on our website. For bigger rooms, our Deluxe rooms would have been a good choice. For families, the most popular rooms are our Junior Suites and One Bedroom Suites.

I hope we'll have the pleasure to welcome you back. Feel free to contact me and I will help you with selecting the most appropriate accommodation type for your family.

Many thanks,

Kind regards,

Stephane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

Stayed here for ten days in a kids suite on the ground floor. Hotel is beautiful, all very new, nice gardens everywhere, great facilities. Very friendly staff.
Room was excellent for people with kids. We had a 3 and 14yr old. They slept in the bunk beds which were fine. Room was great, better as on ground floor and had access to the room from the front and back. Very roomy, no complaints, the room did smell a little damp when we arrived but went the next day. The bathroom was good, plenty of room to shower, the toilet did smell a bit all the time but only noticeable when u went into the toilet area. I have been to Bali 8 times and stayed different each time, last time was at Padma resort which was nice but we found this better. The pool area was fantastic, kids pool excellent for the little ones and plenty of sun beds everywhere and nice big bures that you could laze in and very comfy. Didnt have to fight for a sunbed like at the Padma. Water in pool was not too cold and not too warm. Pool bar/service was good. Food at Envy was fantastic, good quality food. Kids ate free at Palms restaurant and you could order the Envy menu at Palms.
Location was right near airport, great to walk along path and watch the planes land. Path along beach was a nice walk during day, easier and quicker than the street with a stroller. It is about a ten minute walk to the main heart of Tuban (discovery shopping mall) where there is a bigger range of restaurants etc. we took our stroller everywhere and managed just fine. Walked into Tuban twice a day. Traffic is a bit of a nightmare, starts around 3ish and bumper to bumper but it was good to sit in taxi and see what went on etc for a very small price.
Overall great hotel, recommend and would stay again. Thanks Holiday Inn

Stayed: August 2012, traveled with family
2  Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort Baruna Bali, responded to this reviewResponded September 13, 2012

Dear Melissa,

Thank you so much for taking the time to write this lovely note.

The team and I are really happy to have contributed to your great family holiday.

For your information, the room you stayed at is now called Studio. We have two types : Studio Garden View and Studio Garden Access. More details available on our website.

We are looking forward to your next stay in our resort. In the meantime, feel free to contact me should you need anything.

Many thanks

Kind regards,
Stephane

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Reviewed August 31, 2012

Came back after a good experience last year and stayed longer.
Once again very enjoyable, had interconnecting ocean view room this year which was nice - very relaxing to sit on balcony (comfy furniture) with pool and ocaean views. Note there are only 5 interconnecting rooms on the Ocean side - one is a pool access (ground floor) and the others ocean view.
Food was great once again, although 7 days of the breakfast got a little repetitive despite the small changes each day, but I find this anywhere you go.
Location wise - It's nice to be away from the more hectic parts but still be able to get there easily. I like to walk (and can get up to Discovery in 10 mins) so it doesn't take long to get to most things between here and Legian. Walking up the beach path is always entertaining. Some good restaurants to try along the way.
Staff are all well trained and keen to please.
I would go back again.

Only negative - Need to get wifi at more than just Envy bar - ridiculous that you have to pay to use in room.

  • Stayed: July 2012, traveled with family
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1  Thank jessar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane_Varoquier, General Manager at Holiday Inn Resort Baruna Bali, responded to this reviewResponded September 13, 2012

Dear jessar,

Thank you so much for visiting us again this year.

We are thrilled that you loved our ocean view rooms and our great food.

We often get very positive feedback on our breakfast. Quite a few guests did comment on the repetitive offer despite our efforts with the small daily changes. Agree you find this in most hotels but we are not content with that. We are currently looking at fine tuning our breakfast offer so as to avoid repetitiveness. We'll be making changes to that effect before the end of the year. If you feel like contributing to the change, I would welcome more detailed feedback. You may do so by emailing me at stephane.varoquier@ihg.com.

We are very well aware about the wifi situation you described. It had been a very common feedback. You'll be pleased to know that since last month, we are giving away free wifi to all priority club members.

I hope we'll have the pleasure to welcome your family again next year.

Many thanks,

Kind regards,

Stephane

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Reviewed August 29, 2012

We had a wonderful time at Holiday Inn Bali. It is value for money with exceptional service quality. Great for families with young children, with free bike rent and toddler pool.
reasonably priced beverages at pool bar
Highly recommended.

  • Stayed: August 2012, traveled with family
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Thank IBA9393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

We stayed one night on our way from the US to our home in Papua. Many reviews complain of musty smell without realizing YOU ARE IN SOUTH EAST ASIA. That's just the way things are!

Check in offered typical Indonesian hospitality.

This place is great for children, with a perfect children's pool that is still close enough to the main pool and swim up bar so the parents can do a little relaxing. There are fun and neat chairs, couches, and lounges all over the property that are fun for the kids. We did not use kids club on this trip since it was just a short overnight.

We have booked a week here at the end of August in a family suite and will write a new review to describe that experience.

Rated 4 instead of 5 because of higher price than I think it deserves, and also because we had to wait 1.5 hours for our room to be ready after 30+ hours of flying from the US via Frankfurt and Singapore.

  • Stayed: June 2012, traveled with family
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Thank DeepUnderground
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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