We took my mom here for her 82nd birthday. She's visited us here in Bermuda a couple of times and we wanted to take her to a really special restaurant for her birthday. I really like Tucker's Point resort overall, and it's near where we live, so I was hoping to find an elegant place for special occasions.
First, the walk from the lobby to the restaurant was a bit long for someone who needs to use a cane to get around. We could have parked the car at a place where it would have been an easier walk for her, but when we asked the doorman the best place to park for someone with mobility problems, he had no suggestions.
The restaurant itself is quite beautiful though and the chairs are plush and very comfortable--like a dining room in a fine home. Our male guests were not entirely comfortable, though, as a jacket is required and, even though the restaurant was not adequately air conditioned, they were not permitted to remove them during the meal. They didn't mind so much that they had to keep their jackets on--they are both Bermudian who grew up in a time when most nice restaurants required jackets--but were very much put off by the waiter's demeanor when asked.
So...that brings us to the service. Not great. It's that kind of service that you sometimes experience in fancy restaurants--where the staff acts as though it's your privilege to be there. The waiter was nowhere to be found when we needed him, but always seemed to be intruding when the table was engaged in a conversation. I am sure that it's a difficult balance to know when to help and when to stay away, but at elegant, expensive restaurants, you should expect that level of professionalism from the wait staff.
Now to the food. Expensive. Some members of our party liked their food; others did not. No one found it exceptional. I ordered a tuna steak dish, where the ahi was supposed to be served rare or medium rare. It was terribly overcooked, dry and without much flavor. I should have sent it back, but didn't want to ruin the flow of the meal for everyone else because, by then, everyone was starting to feel a little uncomfortable with the service.
I can forgive mediocre food if the overall experience is good. I suspect that, had we had a genuinely pleasant server, the beauty and comfort of the room would have gone a long way to make our visit a good experience and worth another try. But the setting is just not enough to overcome bad food and unpleasant service.
I know places have "off" nights, and perhaps on another day the service and food would be better, but I'm just not sure it's worth the gamble at these prices.
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