We went for a wedding in October and this was our first time to Bermuda.
I was a bit skeptical to stay at the Grotto Bay as I felt it was a bit too close to the airport. Reality was, I hardly knew the airport was there! When we first arrived to our room,were not happy with it (factors that I wont get into). They upgraded us without any hesitation to a much better room.
From this moment, it seemed like the staff did everything they could to make our stay wonderful.
They gave us free wi/fi!
When we were waiting for a cab and the cab driver didnt show up for over 10 minutes, the hotel concierge decided to take us in one of the hotel cars!
Upon arriving back home in Connecticut, I realized that I left a notebook in the room. I called them and they said they would send it out. Since Bermuda is an island and a different country, the rate was almost $100. I said, its not worth any where near that amount. One of the nicest things happened,which was Above & Beyond the Call of Duty! One of the staff had flown to the states and fed-ex it to me at a fraction of the cost.
I want to say Thank You Grotto Bay for such wonderful service. I would stay again and again.
- Official Description (provided by the hotel):
- Full service resort nestled amid 21 acres along the water's edge featuring three restaurants, two bars, water sports, dive shop, tennis facilities, cycle livery, three beaches, children's playground as well as our unique Natura Spa located in one of our Grottos. Resort features Room only, Breakfast Plan, Breakfast and Dinner Plan as well as All Inclusive Supplement. ... more less
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- Also Known As:
- Grotto Bay Beach Hotel Hamilton Parish
- Grotto Bay Bermuda
- Hotel Grotto Bay Beach
- Grotto Bay Beach Resort Bermuda
- Grotto Bay Beach Resort & Spa Bermuda/Hamilton Parish