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“Blissful Romantic Resort”
Review of Rosewood Bermuda

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Rosewood Bermuda
Ranked #1 of 2 Hotels in Hamilton Parish
Certificate of Excellence
Reviewed June 21, 2010

Stayed at Tucker's Point on a quick long week-end getaway- easy for us to get to as we use NYC airports. It is so new but everything maintains that "Bermudian" flavor --without the musty old ambiance that so many resorts there have. The staff was attentive and the restaurant food great. No kids around when we were there. Our room was large- had great sheets, towels and toiletries. We have stayed at many other older "cottage colony" resorts in Bermuda and like Tucker's better - the pool is not to be believed- private, restful serene. The beach is a jitney ride away but they are constantly taking guests over there- a few minutes wait. 'Just noticed Luxury Link has started to offer auction for this property and may visit again in Fall- 'Bout time Bermuda had a new resort-

  • Stayed: May 2010, traveled as a couple
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1  Thank owsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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659 - 665 of 711 reviews

Reviewed June 20, 2010

The Point restaurant:

To pull off such a stuffy and pretentious restaurant the food needs to be faultless – unfortunately it is mediocre at best. After service the chef comes around the tables fishing for compliments which are very hard to find, it doesn’t even have a good view. They have a rule where jackets must be worn at all times, which is fine, except it means the men are always incredibly hot and the women freezing as the A/C needs to be down so low.

There are so many better restaurants in Bermuda just don’t bother with The Point (probably why it is generally pretty empty). A bad experience from start to finish.

  • Stayed: June 2010, traveled with friends
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8  Thank mattyjcarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_Maitland_Young, General Manager at Rosewood Bermuda, responded to this reviewResponded June 29, 2010

Dear mattyjcarter,

I am sorry to hear about your less than stellar experience at The Point and want to extend my personal apologies. Please call the hotel directly and ask for me, as I’d like to speak with you personally and work to remedy the situation. I look forward to hearing from you.

My sincerest regards,
Brian Young

General Manager, Tucker’s Point Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2010

My husband and I returned to Bermuda for our sixth visit to clebrate our anniversary. We love Bermuda and have stayed at several other hotels in the past. This was our first visit to Tuckers Point as it has been opened for only a year. We stayed in a Deluxe Manor room and had a fnatastic view of the hotel, one of the pools and the ocean. The room was clean and a good size as was the bathroom. Everything is new and the bed was very comfy. We had internet access in our room and cable TV. Mostly we spent time outside though as the grounds of this hotel are amazing. They have a beautiful golf course which we misssed plyaing but will do so in the future. The beach is about a mile away but hey have a shuttle every 10 minutes, we walked one day, it was a nice walk as it was not too hot. Most places in Bermuda have no place to walk or even a decent size beach which Tuckers Point has over most other places. The hotel is closer to Hamilton as well than the other hotels we stayed at so it did not cost too much to cab it into town. We ate at the Hotel and were very pleased with the service , the ambience and the food. The staff was so pleasant and everything seemed to run as smooth as anything. I have to say this was one of the best trips we have had and value for $$ was one of the best stays as well.

  • Stayed: May 2010, traveled as a couple
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2  Thank sandybeachsareus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2010

This was my second trip to Tucker's Point, the first being in January 2010 when the hotel was virtually empty, but even at the end of April the hotel did not seem crowded. Bermudian staff was gracious and helpful but many non-Bermudians working as well, many of whom spoke English as a second language and who tried hard at times but not always. First trip my room was in the main building, this most recent in one of the "villas" -- both were well appointed and furnished, although the tv was difficult to figure out and the villa room lacked a mini-bar or fridge or ice machine (so room service was needed to order ice), although free Italian still and sparkling water is provided. Quite comfortable for two with huge baths and closet space and really nice Lilli's of Bermuda toiletries (which are not refreshed every day -- at the Perfumery in St George a set of the bar soap, shampoo, conditioner, shower gel and moisturizer -- what the room is stocked with -- sells for $20). The Point Bar is nicely done (although lacking in a cigar cutter) and the restaurant better frankly than I expected and comparable in price to the Island's pricing. Didn't eat at the outside poolside breakfast place as it was too windy. Senior colleagues dined in the Wine Room and were most pleased with that. The beach was fantastic if a bit of a trip to get to but quite large and again with very few visitors, two good sized pools plus restaurant and bar, although closing time at least in April seemed early, just before 5 pm. Both pools at the hotel proper seemed well appointed, one an infinity pool, although the other facing the airport has cabana-style beds thar are reserved for the rooms behind them; good for them I suppose but bad for those not having a poolside room. Hotel itself is perched on Castle Harbour and from the villas had a view of the airport across the way and those spectacular Bermuda blue waters. Hotel really is charming and it is as if you stepped back in time. Houses in front of the villas still under construction even on weekends so during the day the rooms not as quiet. It is close the airport but in turn not close to Hamilton or St George and best suited for a long-ish weekend. A week would be too long I think.

  • Stayed: April 2010, traveled on business
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2  Thank YokohamaVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2010

We just spent 4 nights at Tucker's Point. Absolutely stunning hotel in a great location. Here are the details:

Rooms - Beautifully done. We didn't have one single complaint. I find it hard to believe that any hotel room in Bermuda even comes close to this.

Location - It's only 10 minutes from the airport in Tucker's Town. If you like golf, there are two courses on location. One is available to play any day...the other on Mondays, Wednesday, and Fridays. You're about a 15-20 minute taxi ride or 25-30 minute scooter ride to Hamilton. One warning...it'll cost you more than $500 (with cart) for two to play one round golf....and the Tucker's Point course is not yet in great shape for the season.

Amenities - Gym is great. The main restaurant, The Point, is fine dining. Other than that, there aren't many options at night other than room service. See more below under service.

Beach -- If you take the shuttle (or your scooter) 5-7 minutes down the road to the main beach, you'll love it. It's a 1/4 mile private beach, with a restaurant for lunch, beach service, and a pool. It's only available to people staying at the hotel or members of Tucker's Point Club. If you rent scooters (and you should), you'll be able to get all over the island. That's where you'll find a small random beach you'll have all to yourselves.

Service - This is the one area that was lacking in a big way. For the amount this hotel charges, service should be top-notch. It wasn't. They closed one restaurant two hours early and didn't even bother to open another one for two of the nights we were there...but never informed the guests. When we said we weren't happy about that, they suggested room service. Never bothered to take down our names or room numbers. Didn't really seem to care. It also took 30 minutes one night just to get a bucket of ice.

Spa - Very nice spa...when they decide to keep it open. They understaff it, so it's very hard to get appointment unless you make it in advance...like before you travel there.

Bottom line - This is a beautiful, quiet hotel that is very luxurious. If you're expecting the best, you'll get it here. But this is a new hotel and the service needs a bit of an upgrade. We'll be back and hope they've made the necessary improvements over time.

  • Stayed: April 2010, traveled as a couple
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5  Thank MJKCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2010

we came here with another couple for a long weekend and we were all surprised that the hotel was much better than expected. i visited bermuda back in '05 and only wanted to come back with my guy after the tucker's point hotel was complete so we finally made it now. i was told that tucker's point is the only new hotel that has been built in the last 30 years so everything is brand new but the decor is still traditional english style. we received ugprades at check-in to poolside rooms that were next to each other. the rooms are very spacious and i think all rooms have views of water.

i chose this hotel because of the two golfcourses (tucker's point on property and access to mid-ocean club on m/w/f). there isn't a beach right there which didn't bother us but might be a reason why tucker's is not as crowded as some of the more centrally located hotels (in southampton, hamilton etc). both courses are a lot of fun with good holes but we had really strong winds both days we played. maybe cuz it was off-season, neither course was in great condition.

we were very happy that the food on property is excellent. we've pretty much given up on trying to find good food in european-influenced islands (i.e. caribbean and bermuda). lunch at tucker's bar is pub fare, clubhouse grill is typical clubhouse food (sandwiches, wings etc), and the point (breakfast and elegant dining) is probably one of the best resort meals we've ever had. the turbot fish sammy at the clubhouse is amazing, served with a light tartar sauce. onion rings are some of the best i've ever had. french fries at tucker's bar are better than at the clubhouse.

we went off-property for 2 dinners, swizzle inn and dark horse. swizzle inn is what you can expect from a place that tries to serve something for everyone, offering nachos to steak to veggie stirfry and pizza, all at mediocre levels. however, i did luck out with a delicious chicken curry dish which was room temperature but i think that's the way it's served in bermuda. dark horse is a great out-of-the-way spot on the water in st david. i was pleasantly surprised by the pan-fried rockfish which was delicious. none of us tried their specialties, shark hash and mussel pie. we're curious, however, if there's a tourist prices menu. for this totally dive-y spot, i think some entrees were in the $40 range. the biggest pain about leaving the property is getting a cab back. at swizzle we waited 25min even tho we called for a cab before finishing our meal. our friends waited 40min to get back to the hotel from southampton. so be sure to get your cabbies phone number to pick you up.

the fitness room is above-average for a resort, probably because there are local members. it has olympic lifting and squat racks, spin bikes, a rower. even a jumprope! they had pull-up bars but one setup, the bars were in a lower-ceiling area so if you pulled up you'd smash your head. there's also a sauna in the fitness locker area. the spa is really elegant but is otherwise pretty straight-forward, e.g. no steam or hot tubs, no magazines in waiting area. there's a reflection pool as well to lounge around. both treatments i got put me to sleep and our friends enjoyed their treatments as well.

i would give tucker's point 5 stars if service was better, and i'm sure it will improve. the staff is all very friendly and it definitely shows that they are trying their best. either the hotel is understaffed or under-trained or a combination. before arriving on property, many times when we tried to call the resort, we'd get bounced to central reservations and those people don't know much about the place. we would get answers that conflicted often, e.g. i was told tennis courts were $20/hr and my friend was told it was free. i was told on 2 separate occasions that the on-property shuttle drops us off at mid-ocean club. when we were heading out for our mid-ocean tee-time. we were told the shuttle doesn't go there but the bellman on duty kindly took us over in a golf cart with our clubs. we were there on a package but at check-out, all the items that were supposed to be in our package were itemized and charged. we often go to new hotels but i thot that after close to a year, things would be more straightened out. also, if there are special events that might need reservations, be sure to make them early because these events are probably open to the members. our package included a special brunch buffet and reservations recommended that we reserve a spot so we wouldn't be disappointed. we didn't think it would be a big deal because it didn't seem like the hotel was busy. we learned after arriving that the brunch was booked already (lots of members) but the very kind Karen at the clubhouse bar accommodated us and a few other groups at the last minute to enjoy the special event.

the resort isn't huge but you might have to huff it if you don't feel like waiting for the resort shuttle which kind of runs regularly. the tennis and golf clubs are around a .5 mile walk. people strolling on the golf course should be more aware however cuz they might get beaned. if we come back to bermuda, we'd stay at tucker's point. we normally don't do anything besides golf so this place has what we need, good golf and good food.

  • Stayed: April 2010, traveled as a couple
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3  Thank trippyNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2010

This resort is a trip back to a by-gone era of truly olde English finery. This hotel is incredible. My wife had me take pictures of the decor and the bathroom, so we could remodel our home upon our return.

The staff is amazing: curteous, caring, funny, and beyond all polite and proper. This is not a good hotel if you want to party all night. But if you enjoy a Scotch in the parlor after an amazing meal and some interesting conversation -- then this is the place!

The beach is better than any beach on the island. Pink sand, crystal clear water, nice waves, and the service will walk you down to your chaise lounge, dig a hole and position an umbrella however you want it. Then give you a smaller chair to sit in the surf with if you are hot. The Land Rover Discovery drives you down to the beach in under a minute and its nice.

If you get a chance ask the Bellman to get you to a "County Game" (Cricket). Its a blast -- tailgaiting times ten!! We were drunk by noon, but the game went on till about 5:00p!

The place is incredible. We went to Cambridge beaches half-way through our trip and immediately cancelled our reservation and returned to Tuckers. If you are going to stay in Bermuda, this is the place.

  • Stayed: August 2009, traveled as a couple
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2  Thank sltydog21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Bermuda

Address: 60 Tucker's Point Drive, HS 02, Bermuda (Formerly Rosewood Tucker's Point)
Phone Number:
Location: Caribbean > Bermuda > Hamilton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hamilton Parish
Price Range: $832 - $1,578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rosewood Bermuda 5*
Number of rooms: 92
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Also Known As:
Rosewood Tucker`s Point Hotel Hamilton Parish
Tuckers Point Hotel
Hotel Tuckers Point
Rosewood Bermuda Hamilton Parish

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