We are currently staying at the hotel on a four night stay. I read all the reviews and desperately wanted to be able to prove the negative reviews wrong. I intend to rate this hotel in two parts. One for the hotel itself and one for the staff.
The hotel is perfectly constructed. The rooms are beautiful, flat screens, stand alone deep soaking tubs, nice balconies, all the amenities I have seen in Ritz Carltons. Everything is band new and well thought out. My husband and I like to be away from the "masses" and this hotel has the kind of exclusivitly and quietness that we like. There is still some parts that are under construction but we hardly noticed it.
Here are the negatives and positives of our particular stay.
I booked this hotel through the hotel website. I booked the Resort escape package which was basically $450 per night but included in that was a $100 per person resort credit which could be used for dining, golf, spa etc. So for the four days we are here we have a pool of $800 to play with.
On the morning we were scheduled to arrive, I suddenly felt the urge to call and confirm - something I don't normally do.. Good job I did. They had no record of my booking. Not a problem, said Kristen - she was able to still put the booking in and honored the rate.
Service was very mixed. We've pretty much figured out that the native Bermudians at the hotel are the ones giving us the best service. The european staff pretty much are the ones that don't seem to get it. Maid service has been hit and miss. The first day, we went to breakfast, came back and our room was already made up. We also got turn down service that night. Next day, room wasn't made up until later in the day. No turn down service that night.
Dinner at the Point was good. Was expecting overpriced food & wine. Pleasantly surprised - about on a par with a nice Dallas restaurant. Many wines for $35 a bottle. One of the waitstaff we started a conversation with was telling us a story at one point but during the story she used the F-word. Not cool and very innappropriate.
Went to eat dinner tonight at the beach club. Concierge was so helpful and even called down to get us a table and called the doorman to drive us down instead of having to wait for the half hourly tram. Unfortunately when we got down there, the Matre d' (eurpoean) told us we were not allowed eat there because we weren't dressed properly. We thought he was joking at first, we looked around the restaurant at everyone else wearing shorts etc. Aparently men have to wear a "collared" shirt. Now I could have understand if my husband had been wearing a skanky shirt but he was wearing a brand new, unworn, perfectly pressed white t-shirt with dress shorts. The maitre'd was extremely rude, did not offer to arrange transportation back up the hill, no apologies - nothing!! We started to walk back up the hill on the 25 minute walk. Fortunately a local couple who had been eating at the Mid Ocean club offered to drive us to another restaurant. Ended up eating at the Swizzle Inn - excellent food!!
The pools are nice. Several of them in the hotel. Beware of the Cabanas, I went down to the infinity pool and walked over to an empty cabana and plonked my stuff down, only to have a pool attendant ask me if I had reserved it. I said no. He said I could use it for $65 for half a day. I laughed. Only one out of the 8-10 cabanas was being used. I now know why.
Also watch out for the refills. Juice at breakfast and Iced tea at lunch. Iced tea nwas $3 for a small glass and I had two and was charged $6. Par for the course I suppose.
We are not golfers so didn't golf. I had heard that it was $600 per round. Don't know if that's true or not. Spa was overpriced so didn't use that either.
I would stay here again, but only when the wrinkles are ironed out. It's definitely nicer than the Hamilton Princess that we went for afternoon tea at. That looked like a Motel 6 in comparrison. Very tattered.
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- Also Known As:
- Rosewood Tucker`s Point Hotel Hamilton Parish
- Tuckers Point Hotel
- Hotel Tuckers Point
- Rosewood Tucker's Point Bermuda/Hamilton Parish