Overall, we had a great 4 night stay at Tucker's Point. There are lots of very good things to say about both the hotel and its facilities but we come away with some reservations and it's a shame that these little niggles have gone seemingly undetected.
The property, the standard of the fixtures, fittings, furniture and the bedrooms are all outstanding. We had a villa room with lovely views over the water and were upgraded on arrival. The bathrooms are huge and are appointed to the highest standards. There are well equipped mini bars and wifi is provided free of charge throughout. Having gone to such effort elsewhere quite why there is no facility to make tea or coffee in room is beyond us at this price - we resorted to a trek backwards and forwards to the coffee station adjacent to the hotel reception before breakfast. We also found the housekeeping services a little hit and miss.
The hotel boasts of various venues to eat when in reality (noting that our stay was off season in late November) there is only one restaurant on site. There was no food or beverage at the library or the terrace cafe throughout our 4 night stay (the hotel's in room literature makes reference to both). The pool and the bar serve the same quite limited snack orientated menu which leaves the high end the Point restaurant as the only option for breakfast or dinner (room service aside). We feel the hotel really ought to make this clear, noting that the beach club restaurant & bar is closed during the low season. Having said that the food at the Point was excellent and service very attentive.
We decided to rent scooters from the facility on site and explored Bermuda which meant we generally ate away from the hotel during the day. We tried Sul Verde, a pop up Italian restaurant at the adjacent golf club one evening which is worth a visit as an alternative to the Point and Tom Moore's a short drive away is excellent.
Finally it's worth noting that the hotel is some distance from the nearest town which means guests are largely reliant on the facilities on site unless you're prepared to rent your own transport or hire taxis (both are easy to organise). The pay back is that the location and setting are absolutely stunning.
So all-in-all, we put our experience down to a quiet off season period during which the hotel was only at around 50% occupancy on a couple of the 4 nights we stayed. Tucker's Point is so nearly up with the very best - it just needs a little polish (and deserves it at this price!).