go somewhere where they care about you as a guest.
First It was very hard to reach anyone to make reservations, they did not return our calls after we left several messages we did finally accomplish this simple task, Once again they never called us back to make spa appointment as they promised, we again made repeated calls to get our spa appointments scheduled
We realized during our stay no one cared about as guests. We are not demanding people but expect good service, good food, and nice ammenities especially at those prices..
Upon checki n we felt like we were an inconvience to the lady working, she was very rushed she said she was going home for the day. To find anyone to help you or to ask questions while your there is difficult, not sure where the staff is.
The food was so so we expected much more. The service once again was non exsistent no one checked on us or the other guests and we finally took our own dirty dishes to the dining room after realizing no staff was available..
The resort is in need of maintenance yard care, the creek was smelly and stagnant and we would not have sat by the creek due to the smell. Pool could use some work.
The saving grace was the spa, they truly are good at what they do. If it was not for our spa services we would of considered this a total waste of our time.
Save your money and go somewhere where they care about their guests. We agree with another reviewer with proper management and staff this could be a much nicer resort. We would not return or recommend this resort to anyone.
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- Also Known As:
- Escondida Hotel Medina
- Escondida Resort Medina