By family booked a cabin that needed to sleep 5 people for a big event weekend. When we got there there was an issue and they gave us a small cabin with one bed in it that you had to walk against the wall in to move around. They knew they messed up and said there was nothing they could do and that they were fully booked. We were one of the first to check in! When we were trying to understand what had exactly happened the lady at the window through up her hands and said to the person also in the office "you deal with this" and walked away. They were very unprofessional, rude and their final word on it was "we can give you back your deposit and you can leave." That was not exactly has there was an event happening there that one of us had to attend. In the end, two of us had to return home because there was no where to stay and miss the whole weekend. I guess that is what you get for making your reservation 3 months in advance. Please stay elsewhere, all these people care about is money.
- Also Known As:
- Koyote Ranch Hotel Medina