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All reviews shopping mall free wifi excellent location families with children plenty of parking europe car
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Reviewed October 30, 2016

We stayed at the HI Express for 2 nights during a recent visit to Madrid at the end of our trip.
After having stayed at a different HI Express near Gibraltar earlier in the trip it was a pleasant surprise to see that this property was identical in the room layout as the previous one. Rooms are a good size and well appointed with the usual attributes of an HI Express; however like the previous one we found the wardrobe to be quite small and the TV was also rather minuscule. The bed was firm and comfortable and the room was quiet despite it facing the front of the building with a view to the motorway below.

Parking is free and on site with a mechanized gate permitting access; however there is absolutely no other physical means preventing anyone from entering the on site parking lot on foot as the entire area is open with small concrete blocks in place preventing vehicle traffic from entering unauthourized.

The property is adjacent to a large shopping centre, hence the segregation of parking and there is also quick and easy access to the motor way for trips into Madrid (10-15 mins away) or to the airport (20-25 mins away).

Breakfast is included in the room rate and like most HI Express this is set up much like a cafeteria with a self serve arrangement of cold meats, cheeses, cereals, pastries, etc; however despite that it was all well presented and of decent quality.

As has been mentioned, the property is apparently within close proximity to the Warner Park which could mean a higher volume of children dependent on the time of year, but overall the property was satisfactory and met our needs during our stay.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Neil791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express Madrid-Getafe, responded to this reviewResponded November 14, 2016

Dear Neil791,

Thank you for staying with us and for providing a thorough account of your experience. We are glad that you have regarded our breakfast selection to be adequate and the location accessible from the city. However, it is unfortunate to learn that we were not able to meet your expectations in terms of parking lot conditions and in-room amenities such as the TV and wardrobe sizes.

Your valuable review will be used to consider improvements needed and we hope that you will join us again in the future.

Best Regards,

Jillian I
Case Manager
IHG Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2016

Good clean and bright hotel with easy parking.Beds comfortable This was a repeat stay . Breakfast was very busy but the staff coped well and the selection was nice.
This is yet another hotel where the A/C is only turned on during high summer. A a result we had the windows open to keep cool ,attracting loads on insects. If the hotel has air conditioning it should give the guests the option of using it

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank len171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2016

The hotel is located on a business park on the outskirts of Madrid. Across the car park there are numerous discount retail outlets [Famous brands, El Cortes Ingles etc.] and a good variety of restaurants. The hotel is well managed and the staff are friendly and accommodating. When we visited it was full of families [holiday week-end] visiting the Warner Park. I'm not sure but maybe there was a deal with the hotel and park. However we were not ware of this until we came down for breakfast in the morning and encountered all the families arriving for breakfast. There had been no indication the previous evening and we had a tranquil night's sleep. Breakfast was a decent continental standard and included in the price.
Overall great value for money, comfortable, convenient, and well run.

Date of stay: April 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2016

Very good service, clean and modern look room. Very quiet zone, although it is in a commercial area, shopping outlets, cinemas and restaurants with a lot to choose.
A bit far for the center, but it is a good choice to stay when visiting Warner Park or to stay in driving through Spain.

Date of stay: July 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank npgomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2016

Hotel is situated about +- 20 minute drive from Barajas Airport & 20 minutes to the city center & attractions. If you hiring a vehicle make sure you take one with navigation, because it is quite a mission if you end up taking the wrong exit. You have to keep your wits about it all the time. However, the big plus about this hotel is that it is situated right on the doorstep of 2 convenient malls that are back to back, The Style Outlets (awesome shopping!) & Nasicca.The hotel rooms are quaint, clean and comfortable and the staff is very willing to be of assistance. The breakfast selection is very good, more than sufficient for me & my family. I would definitely recommend this hotel for good, value for money when traveling with your family!

Date of stay: March 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank munibahd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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