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“Cheap suburban hotel”

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Holiday Inn Express Madrid-Alcorcon
Ranked #3 of 5 Hotels in Alcorcon
Riverside, CA
Level Contributor
70 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Cheap suburban hotel”
Reviewed June 30, 2012

This hotel is a typical new HIExpress. It is new and clean, but the carpet needs replacing already. We walked from the Alcorcon Central subway station, and found the walk to be difficult with luggage: no sidewalks at times, and busy streets that were difficult to cross.
What we liked: nonsmoking rooms, an extra bed or large families, and free breakfast (the food is not of very good quality, but typical of the HIExpress)
What we didn't like: they had removed the temperature control dial from our heating/cooling unit. When I asked about it, the maintenance man looked at it, and said that it was set at the correct temperature, and not to worry about it. I still like to control my own room temperature.
Tip: across the freeway from the hotel is a McDonalds with free wifi if you don't want to pay the 4 euros for HIExpress wifi.

Room Tip: Upper floors are farther from the freeway noise.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Murrieta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Holiday Inn Express Madrid-Alcorcon, responded to this review, August 1, 2012
Dear Murrieta1,

Thank you for your recent stay with us and reviewing our property. It’s nice to hear that you mentioned the cleanliness of our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am sorry that you encountered some issues with the air conditioner. I assure you that every comment, no matter how small, is taken very seriously.

We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Janice A
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Norwich, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2012

We had no problems finding this hotel, unlike the review below. My sat-nav was updated we had no issues at all. However, the motorways around Madrid are tricky, so I'd recommened using a Sat-nat as a matter of urgency. The hotel was lovely and clean, staff were very friendly and helpful, and spoke broken English too which helped, although I still like to put the effort into speaking the local lingo.

Motorway noise wasn't an issue at all, and in fact, just a 5 minute walk over the motorway was a brilliant shopping centre and entertainment complex, called TresAquas, with lots of restaurants, bars,a cinema and bowling alley. This was in ideal place to spend the evening.

Also a short 10 min walk west of the hotel is the very nice Alcorcon park. And Metro and train station was just a 10 minute walk away.

My bad points of the hotel:

Its right next to a nice looking restaurant, which regularly has weddings taking place, and on the saturday night, getting a parking space was hard, in fact there weren't any spaces and people had started to park where ever, even if it ment blocking someone in.

Also, they seem to have a lot of school groups stay in the hotel during the week (though the staff do make the effort to place you in a room as far away as possible and we never had an issue with noise), so breakfast can be a bit chaotic. Get down there early would be my tip.

Tv's are mega OLD, and not very good to be honest. Luckily they were showing the football downstairs in the lobby area.

We would (and most probably will) definitely use this hotel again when visiting Madrid. This was the first time we had ever randomly booked a budget hotel in the middle of knowhere, and it came up trumps.

Room Tip: They have a lot of smoking rooms in this hotel, so make sure you ask for a non-smoking room.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Region, Australia
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 10, 2011

We stayed in May 2011 & found the hotel good value - free parking & including breakfast.
Beds extremely comfortable & serviced daily. Transport to Madrid was a choice of two trains to city centre. There was a major shopping centre within easy walking for a choice of evening meals and/or shopping.
Our only complaint was the extreme difficulty in finding the correct flyover & correct exit to reach the hotel. We were driving a rental vehicle, on the other side of the road for us, & it took over 45 minutes to access the correct exit & then nearly missed the driveway - which would have meant doing the whole thing again.
Even our GPS could not find the hotel.
Please, could signage be made larger & more plentiful to enable finding the hotel.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mavros66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Estimado cliente
sentimos cualquier molestias que le pudimos causar
Trabajaremos para poder cumplir con sus espectativas
Un saludo cordial
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2011

If you are commuting from Madrid, the "Renfe" train from Atocha station takes approx 10 -20min, the metro takes much longer from the city centre.
If you are taking public transport, I would advise arriving at Alcorcon station in daylight hours, turn left as you exit station(the side where the taxi rank/shops are located) and walk approx 5 minutes up the hill towards the flyover (you will see the HI sign to the left).
Staff were friendly and helpful.

Noisy whatever side of the hotel your room is located as this hotel is positioned in between a motorway and flyover (air cons are just as noisy as leaving the window open).
I asked for a quiet room, the receptionist was honest and said it was difficult to provide one.
All sides are exposed to the motorway and flyover.

The room we were allocated was not as clean as it could have been. The towels were changed daily, however the hand soap dispenser remained empty for the 3 days we stayed there.
Breakfast was not up to HI standards. A basic continental breakfast with assorted cereals is included in the prices, however the quality of produce was poor. The breakfast provided was also insufficient for the amount of guests.

Only stay here if you are desperate for a room and for the convenience of the motorway if you are driving.
The Ibis at the Suanzes metro stop is the same price, cleaner and a more convenient location for access into central Madrid. We stayed here on our first night in Madrid as we had arrived a day early, before moving to Alcorcon Holiday Inn which we had booked in advance.

Room Tip: I asked for a quiet room, the receptionist was honest and said it was difficult to provide one. All...
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 100freckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Dear guest
appreciate your comments about your stay at our hotel.
We hope to see you again in the future
regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Alcorcon hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2011

We always stay in Holiday Inns because the standard is the same in most parts of the world. The staff in this one are very friendly and helpful. Breakfast was basic - croissants, pastries, toast, ham, cheese slices, tinned and fresh fruit, toast... all the usual Holiday Inn stuff that will keep you going for the day.This hotel is a €40-50 taxi ride from Madrid airport, (maybe a bit more depending on how honest the taxi driver is!). It is also a short walk, about 500m, from Alcorcon station, which will take you to Atocha, the central station in Madrid in about half an hour (just for your info, you can easily walk to the Prado museum from Atocha and catch the tour buses outside the museum). It is a similar walking distance away from a big shopping mall called Tres Aguas where you can get almost anything you want. The staff will direct you to both these places. There is a restaurant next door to the hotel, but they don't speak English. We had two rooms and everything was fine. Only thing is, get to breakfast early because there tends to be a lot of groups with kids who turn up during the last half hour, so the tables might be full and you could get delayed if you have a planned itinerary. We would stay there again and perhaps take the train from the airport this time, as it would be much cheaper.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jdss99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
89 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 21, 2011

This is a very friendly hotel, their staff are really nice and friendly, they answer all of your questions, and they are very helpful. They gave us free internet. We had problems with the air conditioning unit in one for our rooms, but they solved the problem immediately, changing us of room, and apologizing for the incovenience. They gave us an early check-in, inviting us breakfast, really nice and friendly staff as I already quoted. They have a basic breakfast, but with the essentials. We would return to this friendly hotel.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 54lillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 19, 2011

This hotel is located in Madrid suburbs. But there are several good things about this location. First of all this hotel is very nicely priced. Second of all it is located 5 minutes walk from the train station which will get you to Atocha in 20 minutes (there is also subway station, but it takes much longer). Also there is a huge shopping mall, also 5 minutes form the hotel (in the opposite direction from the train station).

The hotel looks quite new, the rooms are OK, service is very nice, breakfast is very "Holiday Inn Express" but it's included in the price.

It's a very good choice for Madrid visitors, despite that fact that it's far from the cetner.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 7dust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this review, January 23, 2014
Google Translation
Buenas tardes
agradecemos sus comentarios
Trabajaremos en conseguir cumplir sus espectativas
Un saludo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Madrid-Alcorcon

Property: Holiday Inn Express Madrid-Alcorcon
Address: Calle Argentina s/n, 28922 Alcorcon, Spain
Phone Number:
Location: Spain > Community of Madrid > Alcorcon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking
Hotel Style:
Ranked #3 of 5 Hotels in Alcorcon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Madrid-Alcorcon 3*
Number of rooms: 134
Official Description (provided by the hotel):
The hotel Express by Holiday Inn Madrid Alcorcon is ideally located to the South West of Madrid in the fast growing area of Alcorcon, very near to the industrial areas San José de Valderas and Urtinsa. The hotel is also close to Fuenlabrada, Mostoles and Villaviciosa de Odon. It is within walking distance of Alcorcon Central subway and train station at only 10 minutes from Madrid City centre.The hotel is very near to the best known shopping centres of Xanadu and Tres Aguas.The hotel has easy access to Warner Bros Park, Madrid Zoo, Fairground Attraction and Atlético de Madrid Football Stadium.When coming by car the Express by Holiday Inn Alcorcon is your first choice with its private parking free of charge and direct access to the A5 Madrid-Portugal motorway connected to all major city ring roads. Express by Holiday Inn is also very close to Madrid Arena Sport Palace.The hotel offers an extensive complimentary buffet breakfast. Enjoy our informal atmosphere in our bar to relax after work.External Restaurant with lunch and dinner service beside the hotel.Business Corner is at your disposal for printing, fax, photocopies and mail. The hotel also has High-speed internet access and wireless (WIFI) connection in all guest rooms and public areas. Join to our club at your arrival, the most global around the world, Priority Club. ... more   less 
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Also Known As:
Holiday Inn Express Madrid-Alcorcon Hotel Alcorcon
Holiday Inn Alcorcon
Alcorcon Holiday Inn

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