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All reviews functional hotel in excellent condition minute walk close to the city center hotel reception old town buffet breakfast internet connection rooms are clean train station excellent hotel yogurt meeting preparation laptop possibilities language
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Reviewed October 15, 2018

Recently stayed at this property for a conference. Hotel is very modern and in excellent condition - the staff are very professional and helpful- The kitchen is OK but fairly standard. Breakfast gets very busy as the hotel appears to attract groups of tourists and business executives who all arrive at the same time - it's not well organised and really needs to be run in a larger room - on two days I could not really find somewhere to sit and the food needs to be replenished a lot faster as so many guests are coming and going.

My only other observation is that I found the hotel to be a bit cold and lack in atmosphere and ambiance. The bedrooms are a great size and in excellent condition but the decoration is all very stark and austere - it lacks a "comfortable" feel. But that is a personal taste

But it is ideal for a business trip or a short tourist visit to the beautiful town of Alcala de Heneres - all its beautiful buildings and town centre are a simple 5 minute walk from the hotel and is a must do if you are staying and don't know the town.

Room tip: Ask for a room away from main road that runs fairly close to the hotel
Date of stay: October 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARACELI P, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this reviewResponded January 10, 2019

Dear Sir,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2018

Fantastic stay. Very comfortable. Nice staff. Friendly. Everything was good. It could have been perfect but for one thing. I booked a double room and selected a double bed but they only had 2 single beds. Upgraded to superior for a small cost with terrace and Jacuzzi bath. Fantastic!! Huge. View from the bed of the town and mountain. Terrace private

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank acorbe115759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2018

Hotel reception was very professional. Excellent English and a welcome room upgrade. The bedroom was roomy and comfortable and the bathroom was excellent except for the fact that both of the twin basins drained exceptionally slowly - surprising that cleaning staff do not pick this up. Well located hotel as it was an easy walk to Alcala de Henares old town and to local supermarket. For drivers, good underground parking.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bgraha348397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2018

Just right for my trip in terms of location and comfort. Did not use the internet as too many hoops to jump through. Food and accomodation was good. Staff tried to be helpful but there were some language barriers as expected..Overall happy.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ZenKP P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2018 via mobile

This hotel is located well, near the city center. About 10 minutes of walking.
The rooms are ok and clean, the bath is quite huge and has a bathtub. Dinner is ok, but not that cheap, but the city gives you man possibilities. The breakfast is not that good. I had cold scrambled eggs, not only one time.
All in all, the hotel is ok.

Date of stay: February 2018
Trip type: Traveled on business
Thank rbA3164MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARACELI P, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this reviewResponded May 8, 2018

Dear Sir,
Thank you for your review of our hotel. I am pleased to hear your enjoyed your stay with us.
We appreciate your comments about the dinner and the buffet breakfast and we will share these with our team so that we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,

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