Good parts first - the rooms are completely stunning and very unique - great use of glass and marble. The situation is gorgeous and there are loads of great facilities.
I had two bad experiences though. First, a request to bring an item to my room took three requests to the front desk over at least an hour before it eventually arrived, though each time I was told it was just coming. Only a small issue, but annoying at this price and unexpected given the hotel's reputation.
Second, the phone by the bed had no information on charges for calling internationally. When I checked out (having to catch a plane and so with little time to dispute the bill) I had been charged more than 150 Euro for one phone call of less than 20 minutes to the UK. I queried it and was told it was correct, and so I paid. However, I was so amazed by this I emailed them again to complain, and was told that in actual fact the amount I paid was wrong (though the actual charge was still an expensive 3 euros per minute). Once the mistake had been recognised the hotel were good and refunded the full amount. I appreciated the refund of course, but it still doesn't in my mind, make up for the fact of the original mistake, not picked up on when I first queried it, plus the still expensive rates of phone calls and the lack of information available for the customer to know this in advance.
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- Also Known As:
- The Westin Athens Astir Palace Beach Hotel Vouliagmeni
- Westin Athens
- Westin Vouliagmeni
- The Westin Athens Astir Palace Beach Resort Greece/Vouliagmeni