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“A Superior Westin”

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The Westin Athens Astir Palace Beach Resort
Ranked #3 of 7 Hotels in Vouliagmeni
Certificate of Excellence
Chicago, Illinois
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A Superior Westin”
Reviewed September 5, 2013

My husband is SPG Platinum and we requested a suite upgrade. Upon arrival it was not available and I was not happy. However, the very kind receptionist found us a suite for the next day. It gave us room and allowed for our child to be in the living room without waking us in the am. This made the world of difference to a good vacation. The bathroom was huge and luxurious and the hairdryer worked very well. We were happy with the breakfast and loved the Greek salad at the pool each day. We ate at the Taverna one night and it was also very good. We found the staff to be courteous and professional and we had no issues with the service.
The gym is too small. There is barely room for two people to use weights at the same time. The gym needs more equipment and a nicer and larger space. It would be useful to have a small shop on site with some basics and actually more would be appreciated as shopping is far away. Most importantly, a better solution is needed for laundry. I was told there is no bundle service that picks up or self service laundry close by. We work out daily and it was 20 euros each day per person to have workout wear washed. We were on vacation for 3 weeks and we could easily have spent 1000 euros doing laundry there--not a practical solution. There were many families traveling for a long period of time staying at the property. A reasonable laundry solution would be much appreciated. We enjoyed our visit so much we hope to return for about 2 weeks next summer. Hope you can come up with a laundry solution by then.

Room Tip: I was told all the rooms are the same and they all face the sea.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 8, 2013
Dear Justine W,
Thank you for your feedback and for taking the time to post your comments from your recent experience at The Westin Athens hotel.
In our attempt to improve this resort, we surely value all the feedback we can get from our guests; and I can reassure you that your comments will be well taken into consideration.
We were very pleased to read that you were satisfied with the comfort of your room, the hotel’s location and you managed to enjoy our facilities and outlets.
We sincerely hope to welcome you again for your next stay in Athens.
Sincerely yours,
Michael S. Metaxas
Complex General Manager
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614 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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KSA
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 3, 2013

the hotel is a good place to relax, they can guide you to very good restaurants.

Although, they do miss some points here and there but over all they are acceptable.

what i didn't like in this hotel 2 things:
1. the breakfast can be better, they might get an assistance from W hotels.
2. the GYM is exterimly small, i might say that the machines i got in my home are more than what this hotel got... in another words they got huge empty spaces they can develop a very descint GYM

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Badr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 6, 2013
Dear Badr A,
We very much appreciate you taking the time after your trip to share your feedback from your experience at our resort.
Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel.
I was very surprised to read that you found our Gym too small and that our extensive breakfast selection needs improvement and I was sorry to realize that you have mix feelings about our hotel.
We certainly hope to welcome you back again to our beautiful property during your next visit to Athens.
Sincerely yours,
Michael S. Metaxas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 2, 2013

The Resort was the perfect welcome to Greece. We spent our first few nights here after a long overnight trip, and transfer via Istanbul, with our two young children. We arrived early in the morning (about 4 hours before our rooms were ready). Without any fuss or hassle, a very late breakfast was quickly organised and a twin room made available for us in the interim; so that we could acclimatise, refresh and relax after our flight. The hotel is perfectly positioned on a beautiful peninsula with its own private and secluded beach. The views are equally amazing from everywhere: the rooms, the breakfast area, the bar area, the hotel's Taverna 37 (where the food and service is equally impressive), the pool etc. The Resort has everything for all types and ages and is an easy and scenic drive from Athens. It has all the various usual amenities for a hotel of this standard. The rooms are large and very comfortable. One of the rooms we stayed in on the third floor had its bathroom and bath overlooking the peninsula. We found the staff generally very friendly and efficient and especially Elisávet in the breakfast room. She was a perfect host, friendly, accommodating and very helpful; especially in meeting our youngest daughters ever changing strange breakfast requests. We loved our time here and highly recommend the Resort.

Room Tip: The higher-up the better. Rooms with views over the Resort's beach onwards towards Athens are...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 8, 2013
Dear Greg A;
On behalf of the entire team at the Westin Athens hotel we would like to thank you for your feedback of our hotel.
We are very happy that you enjoyed all elements of your stay and found our staff to be attentive and friendly.
We are always delighted to receive such wonderful reviews. We sincerely hope to see you again soon for your next stay in Athens.
Sincerely yours,
Michael S. Metaxas
Complex General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2013

I recently stayed at the Westin with my husband and daughter and it proved to be a fantastic location for balmy Athens at this time of year.
The location is great. Great pool and lovely small beach with secure sea inlet which is ideal for children.
Rooms are large, clean and bright and all have sea facing balconies. I would recommend asking for a room which has sun on the balcony during the day at time of booking. Ours did not and this was disappointing as we spent a lot of time in the room as we were travelling with our baby. The bed was not comfortable but this may not be universal to all rooms.

Food was generally to a high standard.The room service menu has a great choice and was delivered within 30 mins from ordering. Breakfast buffet was great and the location (ground floor sea view) was a perfect location to start the day. I was unfortunately disappointed with the Blue Hytra restaurant, the hotels Michelin Star 'Gem'. Starters were fantastic but main course was disappointing. We dined here twice and on both occasions the dish we requested was not available on that day. The menu was also limited leaving us ordering undesired choices. There were no alternatives or specials offered, which was a shame.
The food at the pool bar was very good, with large portion sizes, the salad could certainly be shared by two. The staff here, however, were uninterested and bordering on lazy at times. You have to go to the bar to get your pool towels even though they have a pool attendant who I assume should be doing this for you! Also, it appears to be acceptable to pace a towel on your bed in the morning and only return to use it in the afternoon. I was even asked by the pool attendant to change loungers on one occasion as there was a newspaper on the ground (no towel) meaning somebody else was using it. Prime sun loungers by the pool often get snapped up early and not utilised which is very frustrating when you are holidaying with small children. I would not expect to participate in these silly games in a 'luxury' hotel.

Otherwise staff at the hotel were all very friendly and helpful.
The bar is great, amazing cocktails and wonderful view.

This hotel may have its little flaws but I would certainly return if visiting Athens again in summer. I couldn't imagine you would fine a more perfect location.

Room Tip: Ask for a room which has sun on the balcony during the day. Otherwise all room are the same size.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 3, 2013
Dear Kate M;
Thank you for your stay and your kind comments about The Westin Athens hotel!
We read your detailed review and are very happy to know that your stay at The Westin Athens hotel was a renewal experience.
On the other hand I was disappointment to read about your experience at the Blue Hytra restaurant.
Although, we comprehend your dissatisfaction in regards to the sunbeds, however some guests leave their belongings early in the morning in order to reserve them and as you can understand our staff members are not allowed to remove them.
On behalf of the entire team at the Westin hotel, I thank you again for your feedback and look forward to welcoming you back on your next visit to Athens!
Sincerely yours,
Michael S. Metaxas
Complex General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 27, 2013 via mobile

Excellent location,small peninsula off Vouliagmeni, a seemingly upscale weekend and summer resort for Athenians. Very large rooms, all sea-view with a nice terrace. There is a very large sea water pool, a small private beach, and you can also dive right into the pristine sea from the sundecks! There is also a free daily shuttle to Athens which drops you right off the Parthenon.
There are a lot of children due to the hotel having a kid's club, but thankfully the hotel wasn't full so it didn't bother us. Excellent breakfast however the restaurant was a bit overpriced... However there are tons of (trendy) restaurants down the hill, if you like walking it's reasonably close, but for most people it's probably a taxi ride away.

Very relaxing and enjoyable stay, absolutely recommended!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FamilleDiF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 3, 2013
Dear FamilleDiF,
We very much appreciate you taking the time after your trip to share your feedback from your experience at our resort.
I am pleased to hear that you enjoyed hotel’s location, the comfort of our room, the sea and pool area, the complimentary shuttle service to the town of Athens and the extensive breakfast selection.
We certainly hope to welcome you back again to our beautiful property.
Sincerely yours,
Michael S. Metaxas
Complex General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
196 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 27, 2013 via mobile

The Astir Palace resort is a one of a kind full service beach resort located in an upscale area of southern Athens just a short drive from the city center. My review is specifically concerning the Astir Beach Club which I have heard locals refer to as "the best beach resort in Athens." Based upon my two visits I would have to agree. The location, facilities and atmosphere make Astir Beach Club the perfect choice for a day get-a-way from a busy work week or the daily stresses of life. Facilities are available for couples, families with children, singles...young or old. The resort is pretty much self-contained with various outdoor activities, food service venues, unique shops, changing areas, showers and lockers. The water is generally calm, safe and not too deep with attentive lifeguards on duty. The facilities are clean and well maintained. A first class beach resort...just a little bit of paradise.

Stayed May 2013, traveled as a couple
Helpful?
Thank MHirko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 3, 2013
Dear MHirko;
On behalf of the entire team at The Westin Athens hotel, I would like to thank you for your feedback on your stay with us.
We were very pleased to read that you enjoyed all elements of your stay and you were satisfied with the beauty of the resort, the variety of outlets, activities and offered services. We are indeed very proud of it.
We are looking forward to welcoming you back on your next visit to Athens!
Sincerely yours,
Michael S. Metaxas
Complex General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
home
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 27, 2013

Was expecting a lot more for my 2500 pounds a week!!. Carpet dirty, fridge not clean on entering room, mouldy fruit and old water, rubbish in the cupboard, coffee machine not cleaned nor emptied curtains frayed and unsafe. Pool staff not too pleasant. We were in an ex club room internet was free but couldn't access it. Food was good but drinks very expensive. Breakfast good choice....although im not too keen on children running around the breakfast area........and parents too lazy to check their kids!!! . didn't get in to our room until 15.30........our very early check out was poor too.......for that amount of money, ive been to a lot better places. I am an SPG member too!!!

Room Tip: All rooms have a really good sea view, so if your in a high room or lower you will get a good view...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trudybennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_mgt, General Manager at The Westin Athens Astir Palace Beach Resort, responded to this review, September 3, 2013
Dear trudybennett;
Thank you for taking the time to share your feedback under this forum.
Please note that we take all guest reviews very seriously, both positive and negative, and through them we are able to seek knowledge and growth to better serve our guests.
I was sorry to read that you have mix feelings about our hotel.
I hope we can welcome you back again in the near future and live up to our promise of excellent service.
Sincerely yours
Michael S. Metaxas
Complex General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Athens Astir Palace Beach Resort

Property: The Westin Athens Astir Palace Beach Resort
Address: 40 Apollonos, Vouliagmeni 166 71, Greece (Formerly Astir Palace Vouliagmeni)
Location: Greece > Attica > East Attica Region > Vouliagmeni
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Vouliagmeni
#3 Luxury Hotel in Vouliagmeni
#4 Business Hotel in Vouliagmeni
#5 Family Hotel in Vouliagmeni
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Athens Astir Palace Beach Resort 5*
Number of rooms: 159
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Also Known As:
The Westin Athens Astir Palace Beach Hotel Vouliagmeni
Westin Athens
Westin Vouliagmeni
The Westin Athens Astir Palace Beach Resort Greece/Vouliagmeni

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