Congratulations Westin Athens an example to all in the Hospitality industry on how NOT to look after your guests. This is a first class property facility wise with service so poor that I am surprised it is associated with the Westin brand. Having stayed in 2 of your properties previously (not in Greece) I find this unbelievable, especially in light of the overall current plight of Greece. I am sure that if the correct training implementation were introduced the hotel would benefit immediately and if the current staff are not prepared for change, I would be surprised if not all positions could be filled with people willing to WORK and REPRESENT the Westin brand. We passed reception on no less than 20 occasions and were acknowledge FOUR times ONLY. I KEPT COUNT. Thank god to the 'Painter' and one of the 'Gardner's' who made eye contact and a greeting of Καλή Μέρα. Down by the pool it took 45 minutes for 2 φραπεδες to arrive!! Wi Fi is an embarrassment within a supposed 5 Star Hotel. After being told by reception there is FREE Wi Fi in the common areas and by the pool to use Wi Fi in your room there will be a charge. Wi Fi by the pool is non existent, except for 2 square metres in front of the restaurant. I find this totally ironic as the General Manager of Astir Palace Resort is quoted in an article of Insider Athens magazine (which is out of date by the way) as saying "Now days it is important to have free WiFi access in all hotel areas whether it is the lobby or the guest room". If you have not noticed most of the negative comments are about SERVICE, Human Resources, enough talk Westin Athens, more ACTION and make this property the BEST property in Greece. It deserves to be
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- Also Known As:
- The Westin Athens Astir Palace Beach Hotel Vouliagmeni
- Westin Athens
- Westin Vouliagmeni
- The Westin Athens Astir Palace Beach Resort Greece/Vouliagmeni