We have just returned from a weekend at the Astir Palace. Travelling extensively around the world staying at many 5 star resorts from Aman's to Ritz Carltons to small boutique hotels we were truelly shocked by our expericence. The hotel is in a fantastic location. There is no or little service at the hotel. At 10.15 am the beach towels & old drinks from the night/day had not been cleared away and nor were there any staff avalaible to help me find a clean beach towel never mind a glass of water. At the breakfast buffet I asked for a clean table cloth and the waiter told me to clean it myself. The pancakes were like rubber and the general level of staff service is something I have never experienced anywhere in the world. The country has one of the highest unemployment rates and to find almost no staff anywhere is really shocking. The only saving grace was the service at Nobu which is privately owned and run which was as it should have been 5 star in everyway. The hotel is tired except for the bungalows. The bungalow next to us had broken tiles and an empty swimming and was in a general state of disrepair. This hotel should not have the rating it has and needs serious attention from the owners. It should not be a Starwood hotel. We have stayed in many Starwood all around the world most recently in Sardinia and this hotel has many lessons to learn.Such a shame as the location and the Nobu could make this a fantastic resort.
- Official Description (provided by the hotel):
- A unique place to be!The legendary atmosphere of Arion, a Luxury Collection Resort & Spa is enhanced by contemporary surroundings and spectacular views of the Saronic Gulf. Guest rooms and suites delight the senses with creative touches. The most distinctive feature, the resort's fully renovated bungalows, offer the ultimate in privacy and privileged services. ... more less
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- Also Known As:
- Arion, a Luxury Collection Resort And Spa
- Arion, a Luxury Collection Hotel Vouliagmeni
- The Luxury Collection Athens
- Arion, a Luxury Collection Resort & Spa Greece/Vouliagmeni