We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel Villa del Lago
Nearby Hotels
$85
$79
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$62
$60
Expedia.com
View Deal
  • Free Wifi
  • Pool
$427
$293
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$80
$78
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$29
$26
Booking.com
View Deal
  • Free Wifi
  • Restaurant
Hotel Peten(Flores)
$61
$58
Booking.com
View Deal
  • Free Wifi
  • Pool
$50
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Hotel Villa Margarita(Flores)(Great Value!)
$30
Booking.com
View Deal
  • Free Wifi
$39
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (272)
Filter reviews
272 results
Traveler rating
68
119
55
17
13
Traveler type
Time of year
LanguageAll languages
More languages
68
119
55
17
13
Show reviews that mention
All reviewslake viewample hot waterroom was cleanbook in advancenoise from the streetstaff was helpful and friendlyquiet sideceiling fanair conditioningthe buscomfortable staystayed here for one nightplace to staytravel agencieswest sidetop floorsmall island
FilterAll languages
Updating list...
128 - 133 of 272 reviews
Reviewed October 22, 2012

We ended up at this place as we got off the shuttle from Palengue (Mexico) in front of it. We asked to see the rooms - downstairs doubles (Q80) are messy, upstairs doubles (Q90) were a tiny bit better so we took it (for 1 night anyway). The lake-view ones (Q130) seemed ok, nothing fancy though. It's cheap & not very clean - on the plus side, it's right across a small jetty, so jumping to the lake for a swim is easy (they have backdoor gate). Security-wise we had no problems - left our bags in the (unlocked) storage room while spent the day in Tikal. Service is bad though (or indiferent to say the least).

Room Tip: Don't take bottom floor (1-5), those are just plain bad...
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vlad75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

we booked two month early through a travellilng agency CVC this so called 4 star hotel . paid well.
the hotel gave us a very clumsy room, noisy and very old. nothing compared to the 4 star hotel that was offerred to us.
Then i came to know there was a new allay , the 4 stars, but since it was over booked we got the old, durty part.
i asked to see the reservation mail to see if the agency we hired did the wrong job or the hotel, Anyway, the hotel employees were very unkind when i asked then that.
So anyway, no matter who's wrong, i think the room i stayed in should be closed. there is no payment low enough for that room. !!
very unpleased

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bibiana54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

My wife and I had a great experience in this hotel on april, comfortable rooms with a/c, amazing lake views and excellent service with helpful people. We enjoyed a lot staying there. I would definitely recommend it to others.

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlfredoCastellanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

I am not surprized by all the bad reviews. The room was filthy and the sheets were dirty. The worst thing was the electric showerhead was not properly grounded and sent a shock up my arm. This Hotel is dirty and dangerious. I left at 6 AM and checked into a nice hotel a block away.
AVOID THIS HOTEL AT ALL COSTS AND READ ALL THE BAD REVIEWS !

  • Stayed: August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ricardo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Villa Del... F, Director de Recepción at Hotel Villa del Lago, responded to this reviewResponded May 21, 2014
Google Translation

Lamentablemente nos confunde, ésta critica corresponde a Hotel Mirador del Lago, pues claramente se ve la fotografía que no corresponde a nuestras instalaciones, ni el tipo de calentador que utilizan en las duchas poniendo en riesgo la seguridad de los huespedes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2012

I stayed for the weekend and I enjoyed a lot! Room was clean it had a/c. I also like the delicious food. Enjoyed my breakfast with the nice view of the lake. I also thanks for the great customer service I received.

  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mariale_ro_sc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews