For the second year in a row, we spent our anniversary at the Grand Hotel as we love McKinney. Also, for the second year in a row, we did not get the type of room for which we had a confirmation. We had both times requested a window. The first visit we got a room with no window, but a skylight. My husband and I are late sleepers and with a skylight the light comes streaming in at the crack of dawn making it very difficult to sleep. This year the first question I asked was if our room had a window. The answer was "no" which I said was unacceptable. They ended up reluctantly changing our room, however, we now had a room with a queen rather than king bed and our window overlooked a bunch of roofs. The bed had some sort of unfitted stiff plastic cover on it and the bottom sheet was not fitted and was barely tucked in. Every time I moved I ended up with a wad of mattress pad and sheet under me. I did not sleep well at all. To add insult to injury, there was a function going on in the hotel and even with the TV on I could hear the words to the songs that the singer was singing and the band was loud. The guests at that function were running around the halls and were very noisy. After that band stopped playing, I could hear the band in the bar two stories below. The hotel itself is nice. The rooms are small. The bedspread was one of those dark quilted ones that make you wonder if it ever gets cleaned. As I said, the sheets didn't fit the bed. When we arrived, our pillows were on the floor (yuk!!) The bathroom is nice but there was no place to hang towels. We ended up only spending one night as opposed to the two we had planned on. They did comp our room which they should have but that didn't make up for an unpleasant night plus the inconvenience of having to pack up and look for another place to stay. We will definitely visit McKinney again, but will not be staying at the Grand Hotel. In addition, parking is a real problem.
- Official Description (provided by the hotel):
- Blending old-world charm with an emphasis on style, the Grand Hotel is regarded as one of the best luxury hotels in Texas. Built in 1880, this landmark building, which originally housed the Heard Opera House and Heard Mercantile store, is located on the historic downtown square surrounded by shops and restaurants. Each individually-designed room features granite bathrooms and rich decor, pillow-top mattresses, and luxurious Italian Frette robes and linens. ... more less
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