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Staybridge Suites McAllen
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Reviews (117)
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All reviewslight mealfront desksocial hourmini kitchenstayed here for one nighthousekeeping staffexceeded my expectationsliving areagreat place to stayrooms are largepleasant stayevery morninghot tubthe rio grande valleyjuliomallcouch
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47 - 52 of 117 reviews
Reviewed February 25, 2013

Highly recommend. Prompt friendly helpful staff. Modern clean room & common areas. Kitchen with full-size refrigerator, cooktop, microwave, disposal, utensils. Large living area, bedroom & bath. Lobby-cozy breakfast area with tables/chairs/fireplace/TV. Enjoyed breakfast pizza, fruit, cereal, juices. Happy Hour-Tues-Wed-Thurs-complimentary light evening meal, wine, beer, pop. Hamburger/hotdogs with salad first night. Meatballs with salad second night. Homemade cookies. Convenient business center & laundry facility. Great location near shopping, restaurants. Safe area. Free parking. Clean outdoor pool with bar-b-q grills. Quiet. Slept well. Will stay again.

  • Stayed: February 2013, traveled as a couple
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Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded February 27, 2013

Thank you for submitting your review. It is always great to hear that type of feedback from our guests and we always enjoy sharing the reviews with our staff. We look forward to seeing you again in the future.

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Reviewed February 7, 2013

Had another wonderful visit at Staybridge. The staff are always friendly and helpful. The housekeepers did a nice job of cleaning the room we were in. On this visit, we requested a crib for our grandson as our daughter and her family traveled with us. The breakfast and happy hour at the hotel was very nice and the food was delicious. Our family will return to this facility again on our next trip to the valley.

  • Stayed: January 2013, traveled on business
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Thank Ronda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded February 8, 2013

Thank you so much for taking the time to submit your review and for the wonderful comments of our hotel. We really love sharing this information with our staff and they especially enjoy making every guest feel comfortable and happy. We can't wait to see you all again.

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Reviewed January 29, 2013

i have stayed at a few Staybridge hotels and selected this one due to name and experience and had not read the other reviews prior to my stay. Not sure what the expectations were but must say i was ok. Service was good, Breakfast was ok and well presented, eating area was small but adequate. Room was clean, neat and adequate as well.

  • Stayed: January 2013, traveled on business
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Thank L G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded January 30, 2013

Thank you for taking the time to submit this review. We shared your comments with our entire staff and we truly appreciate the feedback. Look forward to having you stay with us again in the future.

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Reviewed December 20, 2012 via mobile

I have stayed at many staybridge over the years. This one is ok but could be better. I had problem with tub/shower not being clean. Several large black hairs in tub bottom and wall plus soap holder looked as if it hasn't been clean in serval weeks? I notified front desk and they sent the head of house cleaning to review. Problem was corrected but no one bothered to follow up me, which I thought was a little strange . I also thought breakfast/dinner selection was lacking variety?instant eggs and sausage patties, same as offered at holiday inn! I normally seen a larger selection. When items run out they were not readily replaced. Rooms were nice and staff was friendly, I would recommend but mgmt should look to address common items as seen on trip advisor. It's good, free, honest information that can be used for improvements .

  • Stayed: December 2012
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1  Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded December 21, 2012

Thank you very much for taking the time to write about your comments. We are very sorry to hear that you experienced the following items listed in your review. Our staff takes great pride in their work and we value your feedback. The items that you mentioned regarding the cleanliness of your room will be addressed with our Houskeeping Manager and the staff. The failure to follow up with you in the end is also unacceptable and will also be addressed with the Front Desk Manager and the staff. We have to give 100% customer satisfaction and not just 80% or 90% and based on your review we did not attain our goal of 100% satisfaction. Again, we truly regret that this impacted your experience at our hotel, but we will definitely take your feedback to heart so that we can continue improving the overall service.

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Reviewed December 18, 2012

We have used this hotel before, it is dependable and centrally located. The rooms are clean and the staff friendly. Don't bother with the breakfast or happy hour if lacks. It's near the mall and there are many restaurants in the area. We utilized the laundry facilities and they were OK. I do recommend this hotel. The valley doesn't have much to offer in the way of hotels.

  • Stayed: December 2012, traveled with family
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Thank Dougandlaurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded December 20, 2012

Thank you so much for your review of our hotel. We are so glad to hear that you enjoy our rooms and staff, but would really like to know a little more about the breakfast and Social hour. What can we do to improve that part of your stay? To ensure your complete satisfaction, please contact me at cblanco@ascensionmgt.com so I may obtain additional details about your experience. Again, I am sorry we did not meet your full expectations during your stay with us, but we will continue to work on those items you mentioned so we can offer you a more pleasant stay in the future.

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