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Reviewed October 9, 2012

nice, clean and spaciuos room. great housekeeping, nice kitchen appliances.. gym is not the top thing, but enough for me at least.. breakfast and pre-dinner buffet are awesome! definitively i am coming back in this hotel in my next trips in mcallen. i think this hotel is also the newest hotel in the area. perfectly located a few mins away from the airport.. i stayed here for a whole week. laundry services are the best "plus" if you have to stay away for so long.. bravo, bravo, bravo. i had a nice suite at the second floor, no noise coming from the upper stories, no noise from the housekeeping when i slept on saturday afternoon to recover from jetlag. i feel i can suggest these to all customers visiting our plant in reynosa. nice, clean and spaciuos room. great housekeeping, nice kitchen appliances.. perfectly located a few mins away from the airport. i believe they can improve the gym area a little bit. there is only threadmills and one bench.. on busy days this will not be enough. everybody was very kind and wellmannered. especially the house keeping ladies. lots of smile and burnos dias everymorning. i am writing this from inside the hotel at the pre dinner buffet. this place is my favourite hotel in mcallen. bravo bravo bravo..

Stayed: October 2012, traveled on business
Thank ettore r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded October 12, 2012

Great feedback and we are so glad to hear that you feel like this is your home away from home. We definitely like hearing our guests say they will return to our hotel on their next trip to McAllen and then go on and write a nice summary like this one. I understand your frustration with the size of the gym and we have tried to add different types of equipment for guest use and just cannot find the space based on the size of the room. We did add the free weights recently to try and enhance the gym experince and we know that not everyone is a weight lifter, but we do want to provide as much as we can for our guest's. Again, thank you for the positive feedback on your most recent stay and we have already discussed your response with our staff and they too are very appreciative.

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Reviewed October 1, 2012

Staybridge in general has become one of my choice properties for business travel. Of course it’s not the same as staying in an Intercontinental or Crowne Plaza, but it’s not supposed to be. I always enjoy full service hotels, but I also like Staybridge’s change of pace – especially when my stay isn’t when the kids are out of school. I like extended stay hotels for several reasons: I can rest assured that the housekeeping staff will respect the do not disturb sign on my door so I can leave my stuff on the bathroom counter without it being picked up and placed on a washcloth, and if I leave the TV remote on the bedside table it’s still there when I come back after my business day. Plus, I’m tired of Holiday Inn Express’s “famous” cinnamon rolls. Now don’t get me wrong. I still stay at Holiday Inn Express on reward nights because I don’t use as many points as in other IHG properties, but for business travel it isn’t quite as appealing any more. Staybridge has a much broader variety on the breakfast buffet, has very nice evening receptions, and the rooms are spacious.

Now about this particular property. I’ve stayed several times at the McAllen Staybridge Suites. It is a very nice example of a top-notch Staybridge. The staff members are helpful and pleasant, the housekeeping excellent, breakfast fresh and plentiful all the way up to the “closing” time, and the evening receptions are well-tended and quite good. This hotel is relatively quiet even though it is near the airport and is close to a very nice shopping mall. There are many restaurants nearby although none are within easy walking distance. Wireless internet is free and is generally fast enough by hotel standards. The internet password is a little lengthy for a hotel though, making the whole daily re-log in process a little tedious. I don’t even try to use the hotel wireless on my iPhone because it won’t keep me logged in. (Seriously, is there really a need for a complicated password at a hotel?!)

I will absolutely return to this property, and can recommend it to other travelers without hesitation.

  • Stayed: September 2012, traveled on business
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1  Thank AnotherNiteOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded October 5, 2012

Thank you for that great response. That is very candid feed back and we like that from our current and previous guests. On the internet password I agree with you it was too long and very frustrating to manage, so we now have a much shorter password and not anywhere near as confusing. Thank you again for all of your great feedback on not only your experience with our hotel in McAllen, but with IHG properties in general. See you next time!

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Reviewed August 30, 2012

Great property and absolutely wonderful staff
I travel every other week. The stay at this hotel was obviously different from the first moment in the hotel. Every staff was extremely courteous, kind and would go out of their way to please.

The rooms were perfect, the food, happy hour and location were all way above my expectations.

You will not be disappointed staying at this property.

Three cheers to the manager, staff and housekeeping.

Room Tip: Stay at this location, you will really enjoy yourself.-no kidding.
  • Stayed: July 2012, traveled on business
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Thank Davis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded September 4, 2012

Great news and thank you for that wonderful feedback. It's really nice to hear that our guests enjoyed their time away from home and found it to be very comfortable and warming while staying with us. From all of us here at the Staybridge Suites a big thank you and we'll see you soon.

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Reviewed August 14, 2012

I travel constantly for business, love the Staybridge chain, and stayed in this hotel last month. The breakfast was often out of basic items. I had to ask for a bowl to put cereal in. The free "dinner" was late in being set up all three days I went down. The menu did not match the one on the schedule in my room and the hostess did not prepare enough food for the crowd. For example, one evening, she appeared to have made two dozen cookies, total. When food was taken, it was not replenished either at all or not timely. The wi-fi user id was unbelievably long, the password not easy to remember and I seemed to be constantly logging back in. The location is nice on a quiet street down from the country club. The desk staff was pleasant and the room clean, but the buffet and wi-fi experience so annoying, I am reluctant to return to this hotel.

Room Tip: Plan to be assertive if you want basic breakfast items.
  • Stayed: July 2012, traveled on business
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Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded August 15, 2012

Thank you for this very important feedback with your personal experience at our hotel. I want to apologize for all of the items you listed in your customer response and I hope you understand that this is not the norm for our hotel. We have a great opportunity to take this information back to our staff and learn from these mistakes. We will be better prepared and service ready, starting today and going forward in to the future thanks to your feedback. I sure hope that on your next visit to McAllen you could reconsider not staying with us and give us another opportunity to change your mind about this past experience. Hopefully you can allow us to make you a believer in the Staybridge Suites again. If you like, I would be open to discussing the matter and any future reservations with you via phone or email. Thank you again for taking the time to share your thoughts about your hotel experince.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

I have stayed at this hotel for over a month and have not had any problems. The accomadations are great! The free laundry is very convenient, the complimentary breakfast is always good, and the complimentary dinner tuesday through thursday is also a plus. The staff is always friendly and willing to help you with whatever you need. I haven't met one rude employee here. All common rooms are clean and inviting. The suites are very spacious and modern looking!! Cleaning service is very good. The manager always makes sure everything is going well with your stay during the social hour. The location is perfect!!!! It is in a nice area, central to great restaurants, the mall, and the airport.

Overall, this place and staff are very hospitable. I would recommend this place to anyone traveling in this area.

  • Stayed: July 2012, traveled on business
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Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this reviewResponded August 13, 2012

Thank you for those kind comments. We appreciate your feedback and we will gladly share your hotel experience with our entire staff so they know what kind of impact they have when interracting with anyone at the hotel. We hope to see you soon and thank you.

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