We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean hotel with very friendly staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Staybridge Suites McAllen
Ranked #18 of 41 Hotels in McAllen
Certificate of Excellence
Fenton, Michigan
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean hotel with very friendly staff”
Reviewed August 8, 2012

We stayed here for a week after moving from another hotel that was so unsatisfactory. I really wanted a fully equipped kitchenette and this suited our needs. The rooms were clean, although there were some black mold in the bathroom grout so I asked to be moved to another room which happened without any problem. The air conditioning vent was very dusty. I asked for it to be cleaned as I had a newborn with me. The maintenance person never showed up even after calling the front desk four different times. The free on-site laundry was a real plus, although the machines need some upkeep.

The front desk staff and the person in charge of the meals (breakfast and dinner) were all excellent. They were all very friendly and made us feel welcome.

The hotel is also very close to the airport, the mall, restaurants, and the highway. It's very convenient. It is next to the McAllen Country Club so it is in a nice area.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBA0871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, August 10, 2012
Thank you for your candid feedack, it is absolutely the information we need to continue improving our cleanliness and service. I want to apologize for the cleanliness issues that you experienced during your stay and the inexcusable delay in our staff's response to guest needs. Our team strives to thouroughly inspect all guest rooms on a daily basis and we always try to avoid the new guest from finding anything that is not clean or signs of a previous guest. Communication is very important in our day to day operations and I am disappointed that we did not respond to your Maintenance request in a timely manner. Once again thank you for your time and overall assessment of your stay with us. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

112 reviews from our community

Traveler rating
    71
    29
    8
    1
    3
See reviews for
32
13
9
54
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Corpus Christi, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2012

was out there for a month and a half trainning for my new job had a great stay the mgr sonja was very friendly and staff was amazing. Love the dinner yall have from 5-7 and the fitness room was also great.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, July 30, 2012
Thank you for taking the time to share your feedback with us and most importantly thank you for choosing the Staybridge Suites for you extended stay visit. We are very happy to hear that you enjoyed your time with us and were able to enjoy our hotel amenties and staff members.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Lake, Michigan
1 review
Reviewed July 16, 2012

I've been at the Stay bridge in McAllen Texas four times, a week each stay and all 4 visits have been very good....If I were to travel on a family vacation and needed to stay in McAllen, I use this hotel.
The rooms are nice, spacious, clean and service was very good. The breakfast they serve is great!, everything you could eat. They were very accommodating on transport with their curtisee van when you needed transportation...I rate A1.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, July 23, 2012
Thank you for choosing our hotel as your home away from home when doing business in McAllen. We appreciate your honest feedback and look forward to sharing your wonderful comments with our entire TEAM. Thank you so much for your time and business, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston TX
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 5, 2012

My husband is from McAllen and we usually make it down there once a year to visit family. This was our first stay at this hotel and I chose it primarily due to the great reviews here. We were not disappointed. We were given an upgrade to a two bedroom suite and the space was wonderful. We were traveling with our two teenage sons who appreciated having the extra room! The staff here is excellent. The hotel was clean, quiet, and the breakfast provided was good. The beds are very comfortable. Will definately be back.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie0885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, June 7, 2012
Thank you for those kind comments and we are so happy that we were able to accommodate your family in a comfortable room and environment. Our entire staff is always eager to hear the feedback we receive from our guests and then use that information to continue improving our quality and service for all of our guests. Thanks again and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
1 review
Reviewed May 14, 2012

Very comfortable stay with all amenties provided, excellent breakfast!!
Staff Friendly hotel atmosphere.

Room Tip: No comment -- not enough time to evauate
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Severino B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, May 16, 2012
Thank you very much for your kind comments and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Texas
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 4, 2012

The service was excellent, hotel clean and quiet. There are various restaurants within walking distance so you have options for dinner or lunch,

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FNC058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2012

I spent two months there and everything was great. The Staff, every single one, was very friendly every day. People like Carlos, Julio, Walley, Sonia, Chris and Enrique greeted me every day I walked by the lobby. Not one unhappy moment. The room was very comfortable, plenty of space to live for any lengh of stay. Hot breakfast every day, Social Hour every Tuesday, Wednesday and Thursday. USA today Monday to Friday. Nice TV (two of them) big screen. I do wish there were more movie channels. Great location in the center of McAllen. Everything is close. The eggs at breakfast is one of two things that could be improved. I think they come out of a carton. The other thing is the radio, very hard to figure out when setting the alarm or reset when the power goes out. Quality of sound needs improvement. But just two little things!

Room Tip: I like the double bed room, more room and you get a bar type table. Try to get a view of the golf c...
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank golfergabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review, February 18, 2012
It's always great to hear feed back from our guests because we then have the opportunity to keep things the same, improve things in certain areas, stop things that are not working and start doing things differently or that we don't have. Our staff is always eager to serve the customer with the best service that each individual can deliver on a daily basis and we are all thankful for your kind comments. Thank you for identifying the portion of your stay that was not so nice and for providing specific details that would allow us to understand what it is we have to start changing and/or adding. We can only get better with your feedback and we will address all of the issues with staff and managemnet to continue improving our overall service and amenities at our hotel. Thanks again for your time and we hope to see again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these McAllen hotels
0.4 mi away
DoubleTree Suites by Hilton Hotel McAllen
2.4 mi away
Cambria hotel & suites Mcallen Convention Center
3.0 mi away
Hawthorn Suites by Wyndham McAllen
Show Prices
Show Prices
Show Prices
0.3 mi away
Smart iStay Hotel in McAllen
2.2 mi away
Embassy Suites by Hilton McAllen Convention Center
2.3 mi away
La Quinta Inn & Suites McAllen Convention Center
Show Prices
Show Prices
Show Prices

Been to Staybridge Suites McAllen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites McAllen

Property: Staybridge Suites McAllen
Address: 620 Wichita Ave, McAllen, TX 78503-3031
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 41 Hotels in McAllen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites McAllen 3*
Number of rooms: 104
Official Description (provided by the hotel):
Staybridge Suites McAllen Offers Guests the Utmost in Comfort and Convenience. Ideally situated near McAllen International Airport, Staybridge Suites McAllen is in close proximity to the University of Texas Pan-Am and the McAllen Medical Center. This upscale, extended stay hotel in McAllen offers comfortable accommodations near noteworthy area attractions and major businesses. Extended stay guests of our pet friendly McAllen accommodations enjoy visiting the Basilica of Our Lady de San Juan and Bentsen-Rio Grande Valley State Park. Exciting events at the Dodge Arena and the McAllen Convention Center are also less than five miles away. Business travelers appreciate our McAllen, TX lodgings near corporations and maquiladoras, such as Panasonic, Black and Decker and TRW. In order to best accommodate our guests' business needs, over 200 sq. ft. of meeting space and free high-speed Internet access is also available on-site. During your stay, spacious suites with full-service kitchens, an outdoor pool and hot tub, a 24-hour Business Center, a well-equipped Fitness Center and complimentary laundry services are provided for your convenience. In the morning, we encourage you to visit our free, daily breakfast buffet, and, in the evening, we invite you to join us for community-oriented Sundowner Receptions. As you plan your trip, be sure to explore our excellent McAllen hotel rates and make your reservations with us today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Priceline, IHG, Expedia, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, getaroom.com, Agoda and HotelQuickly so you can book your Staybridge Suites McAllen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing