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“You get what you expect”

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Smart iStay Hotel in McAllen
Ranked #3 of 40 Hotels in McAllen
Certificate of Excellence
Reviewed September 28, 2013

This is a Holiday Inn Hotel, and i think it says a lot. Decent, clean spacious rooms, helpful staff, basic amenities. The location is good (for business trips especially). It is next to the airport, so you get there quickly. Just in a few hundred meters, you have a huge plaza, a lot of dining opportunities, If you have/rent a car you can go to a lot of nice places.
The breakfast is basic but satisfying. There is a pool also, and a gym.
You have wifi coverage in the whole hotel.
This is a Holiday Inn, an I think it speaks for itself.

  • Stayed: July 2013, traveled on business
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Thank Attila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
956sunshine, Front Office Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded October 1, 2013

Thank you for taking the time to share your comments. We are extremely delighted to hear that you enjoyed your stay. Please come back and see us soon.

Patty G
Guest Services Manager

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Write a ReviewReviews (638)
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196 - 202 of 638 reviews

Reviewed September 4, 2013

The hotel was clean. It's good if you're not going to spend much time there, just to go to sleep 'cause you can go walking to the mall. The towels are old, but still clean. Breakfast is very simple. I forgot a box with new shampoos and I called the hotel the same day, and they gave them to me the next time I went.

  • Stayed: August 2013, traveled with family
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1  Thank mimi3737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded September 20, 2013

Dear mimi3737,

Thank you for posting a review of our property. It is a great pleasure to learn about your experience with us and to know that you found our hotel clean and that our staff was able to assist you with your concerns. We always strive to provide the highest level of service to all our guests and we value your feedback.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed May 15, 2013 via mobile

Everything was nice except the thin mattress, I was put up in building B, not sure if the main building is the same. Building B is where the conference rooms are. Flat screen TVs, nice furniture, the sleep system is ready for the upgrade.

  • Stayed: May 2013
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1  Thank jus4fun2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded June 3, 2013

Dear jus4fun2009,

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking, it’s always nice to hear we are getting it right. I apologize for the inconvenience the mattress may have caused. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, I wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013 via mobile

Stay was ok. I wasn't there very long but glad the pool was open until 11 pm for my children. However I had trouble getting towels. The woman at the front desk was rude. I asked for towels, as we had used our room towels for the pool. She looked at me crazy when I asked for more and said she would send some up but never did. I waited for a long time until we just had to take some ragged ones from the pool area (after they were finally refilled there). I never come to McAllen but ppl in the area were generally rude so I don't plan on returning.

  • Stayed: April 2013
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1  Thank Aprilyvette411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded April 29, 2013

Dear Aprilyvette411,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our pool.

However, We’re sorry you received poor customer service from our front desk which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed April 2, 2013

My stay was for 2 nights as part of a small birdwatching group. This hotel is well situated to be close to the airport and is on a busy street so any shopping/dining needs a person would have are convenient. Hotel is gracious in offering its own shuttle van to the airport, if needed.

The property is ready for renovation as the wear and tear is showing. Beds were comfortable, and the room is large. No refrigerator or microwave in the room. Housekeeping needs to attend to bathroom cleaning in a more serious manner.

Noise is a problem-wall insulation is good but noise travels up and down the hallway: particularly when lots of children are whooping and hollering up and down the hallway-parents, where are you? Earplugs were needed to obtain quiet for rest/sleep.

  • Stayed: March 2013, traveled solo
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Thank UMworldtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded April 22, 2013

Dear UMworldtravel,

Thank you for taking the time to provide us with your feedback. I am happy you were pleased with our hotel location and comfortable beds. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback. I apologize for any inconvenience you experienced due to the condition of the property and housekeeping service as well as level of noise encountered. Kindly be assured that this matter will be looked into and definitely be acted upon. We take comments such as yours very seriously and please be assured that we will continue to work hard to improve.

Again, than you for your comments. We truly hope there will be an opportunity for you to return to our property and let us provide you with the service you expect and deserve.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed March 20, 2013

We were "distressed" airline customers and were put up in this hotel for one night. Although it is a little rundown the service was very friendly and accommodating. Quick pick up from the airport and free shuttle to restaurants etc. The pool and hot tub were nice. We left too early in the am. to enjoy breakfast but the rest of our stay was decent. We stayed on the first floor and it was fairly loud due to the ice machine and people in the hallways (tile floor echoed noise). One concern was that the outside doors weren't secure but when I mentioned it to the front desk it was quickly remedied. The location is good (mall across street, restaurants like Tony Roma's and Olive garden are close) It was fun to have ice cream vending machines in the hallways. All in all a good and restful stay from a very frustrating flight.

Room Tip: First floor is loud
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  • Stayed: March 2013, traveled with family
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Thank avidtravs3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

A good choice close to the airport at a fair price. Don´t expect luxury but the hotek is indeed well mantained. Good complimentary breakfast.Very close to the airport and in fornt of La Plaza Mall which is the biggest one at Mcallen base on what I was told.

  • Stayed: March 2013, traveled on business
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Thank BERNIE2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded July 16, 2013

Dear BERNIE2009,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in McAllen
Price Range: $77 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Official Description (provided by the hotel):
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen

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