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Smart iStay Hotel in McAllen
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Reviews (722)
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All reviewsholiday innlove the happy hourbathroom sinktamalesevery weekrecommend this hotel to anyoneclose to the airportroom was clean and comfortablefree breakfastbusiness tripthe managersenjoyed my staybeansplaza mallshuttle servicean upgradepool area
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Reviewed March 20, 2013

We were "distressed" airline customers and were put up in this hotel for one night. Although it is a little rundown the service was very friendly and accommodating. Quick pick up from the airport and free shuttle to restaurants etc. The pool and hot tub were nice. We left too early in the am. to enjoy breakfast but the rest of our stay was decent. We stayed on the first floor and it was fairly loud due to the ice machine and people in the hallways (tile floor echoed noise). One concern was that the outside doors weren't secure but when I mentioned it to the front desk it was quickly remedied. The location is good (mall across street, restaurants like Tony Roma's and Olive garden are close) It was fun to have ice cream vending machines in the hallways. All in all a good and restful stay from a very frustrating flight.

Room Tip: First floor is loud
  • Stayed: March 2013, traveled with family
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Thank avidtravs3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

A good choice close to the airport at a fair price. Don´t expect luxury but the hotek is indeed well mantained. Good complimentary breakfast.Very close to the airport and in fornt of La Plaza Mall which is the biggest one at Mcallen base on what I was told.

  • Stayed: March 2013, traveled on business
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Thank BERNIE2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded July 16, 2013

Dear BERNIE2009,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

I can say this hotel provide average service for the chain HI, nothing extraordinary, nothing really bad, I can say the room was ok but a new refurbishment to the whole facility would be appreciated, I used the fitness center the only complaint was that there was not cups for water, other thing I consider can be improved is the breakfast there was not as much fruit although it was full carbohydrates.

Room Tip: far from the elevator
  • Stayed: February 2013, traveled on business
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Thank Smartbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded July 17, 2013

Dear Smartbob,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our rooms.

However, We’re sorry we fell below your expectation regarding the fitness center amenities. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Candlewood Suites in Plano is my home away from home. The staff is incredibly friendly and helpful and the facility is impeccably clean. Love the neighborhood too - quiet and and convenient with very nice restaurants and shops nearby.

Room Tip: Don't let the affordable price fool you! Expect excellence- and you'll receive it!
  • Stayed: February 2013, traveled on business
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Thank cynthia a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

Had another business trip to McAllen and we all used the Holiday Inn Express again. As always, nice friendly service, good clean room, and at an great price.

The only issue with this trip was that the hotel keys kept "un-learning" our doors so we had to visit the desk a few times to get them reset. But not a big deal.

Room Tip: Get a room in the tower
  • Stayed: September 2012, traveled on business
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Thank brando09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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