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“Bad service”

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Hilton Garden Inn McAllen Airport
Ranked #10 of 40 Hotels in McAllen
Reviewed October 13, 2013

Air Conditioning broke down in the middle of the night, we complained the next morning and the Manager and the reception clerk answered us that the only thing they can offer is a free breakfast. They offered a change of room, we agreed but the room they offered smelled like a cigarette but, so they offered another room...can you imagine going for all that trouble and being offered a free breakfast?

  • Stayed: October 2013
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1  Thank amaldog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded October 23, 2013

Dear Guest,

I wanted to reach out and sincerely apologize for all the inconvenience we caused you. This is not the level of service we provide here at our hotel and are truely sorry. I hope that if in the area again you give us another opportunity to redemmourselves and show you the true Hilton Garden Inn experience.

Sincerely,
Jaime

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 - 202 of 341 reviews

Reviewed October 10, 2013

this is one of the best stays we have experience. we travel to the valley often and this is the place we will be staying. also, please email us with any in house discounts for future trips. we have also pass the hotel accommodations to friends and family. thanks for the great stay..

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Elvira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded October 12, 2013

Dear Guest,

Thank you for your feed back as I will be sharing this with my staff. This will make my staff very happy to know that your stay was good and that you will be returning and letting friends and family aware. This is the type of service that we provided to all our guest so they may keeping returning back.

Thanks,
Jaime

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Reviewed September 30, 2013

The staff is very friendly and would help you feel great. The beds are adjustable so you can choose your style and sleep fantastic. Very well located, close to the airport with a free shuttle that may take you to restaurants that are close by.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Floresmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded October 5, 2013

Dear Guest,

Thank you for your comment and are very happy your stay with us was pleasant and comfortable. We strive to provide great service and to be helpful and friendly to all our guest. We thank you for staying with us and hope to see you again.

Thanks,
Jaime

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Reviewed September 28, 2013 via mobile

One of the most helpful and friendly staffs I've ever seen. Hotel was extremely clean all around. I honestly could not find anything bad to say about this location. The proximity to everything else in town is great with several restauraunts in walking distance. I will definitely stay here again.

  • Stayed: September 2013
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Thank JamesV1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded October 5, 2013

Dear Guest,

Here at the Hilton Garden Inn-McAllen our goal is to provide the best service possible and that every staff our guest encounter that they are friendly and helpful. I thank you for your feed back and will be sharing this with my staff.

Thanks,
Jaime

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Reviewed September 27, 2013

Spent two nights, and it was a very good stay for business. It is close to the airport and there is a free shuttle pick-up. The check-in was quick and efficient. The room was very nice, clean and comfortable. I would absolutely choose this property again.

  • Stayed: September 2013, traveled on business
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Thank EastCobbFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded October 5, 2013

Dear Guest,

Thank you for staying with us and are very happy that your first time us was good and that you will be returning. Our goal is to provide the best service and a clean hotel to all our guest so they can continue to return back.

Thanks,
Jaime

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Reviewed September 18, 2013

Hilton has become a great place to stay where it is always what you expect it to be. Clean, Comfortable, Friendly staff. Breakfast had variety and fresh. We had to leave early and the staff opened early to help us out.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Cruiser17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded September 21, 2013

Dear Guest,

We thank you for giving us the opportunity to serve you and here at the Hilton Garden Inn our goal is to provide a clean and comfortable hotel with a friendly staff were every guest is welcomed and feels at home.

Thanks,
Jaime

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Reviewed September 16, 2013

I have had the opportunity to stay at a couple of hotels in the Mcallen area and surroundings and this is the best looking and smelling hotel hands down. If you like your hotel room to look good and smell good you have found your home away from home in south Texas.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Luis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this reviewResponded September 18, 2013

Dear Guest ,

At the Hilton Garden Inn-McAllen we treat every guest like family and make their stay as comfortable as possible just like home. Our number 1 goal is to provide the service and a clean hotel so I guest leave happy and continue to return again and again. We thank you for your comments and look forward to seeing you again.

Thanks,

Jaime
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn McAllen Airport

Address: 617 W Expressway 83, McAllen, TX 78503-2931
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in McAllen
#6 Business Hotel in McAllen
Price Range: $80 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn McAllen Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen Airport hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit(R) to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel's restaurant, the Great American Grill(R), or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel's two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen

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