Stayed here for business travel. My observation is the "priceline consumer" will be impressed by this place and rate it 5 stars. However the seasoned business traveller such as myself, who has seen Marriotts, Westins, Four Seasons, worldwide, will be shocked.
1. Ants in my toothpaste. Upon waking up and trying to brush my teeth, tiny ants up and down my toothpaste tube in the bathroom trying to get a taste.
2. Horrible service at breakfast in restaurant. Maybe three tables with customers, total, and it took 20 minutes to get coffee poured and after we ate (food was average), it took a LONG time to get our check. Come on people.
3. Front desk - my issued key did not work, I had to walk all the way down for a new key
4. They finished a "remodel" but much of the hotel is still old and worn down.
Beds/Rooms are nice. Nothing against that.
- Official Description (provided by the hotel):
- This historical, full-service luxury hotel originally built in 1918 is located in the heart of the city within walking distance of the entertainment & downtown shopping district. It is conveniently located 2 miles North of McAllen Miller International Airport and La Plaza Mall. The charming hotel combines the magic of yesterday with the conveniences of today offering a rich experience of hospitality, luxury, and comfort; a blend of the old-world and the contemporary unparalleled to any other hotel in the valley. Our full-service hotel features a total of 165 deluxe guestrooms, 24 hour business center, 24 hour state-of-the-art fitness center, on-site restaurant, bar, private club lounge, stunning courtyard pool and up to 6500 square feet of elegant event space. ... more less
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- Also Known As:
- Renaissance Casa De Palmas Hotel Mcallen
- Renaissance Mcallen
- Mcallen Renaissance