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“definitely let down”

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Hampton Inn & Suites McAllen
Ranked #5 of 42 Hotels in McAllen
Certificate of Excellence
San Antonio, United States
Level Contributor
4 reviews
4 hotel reviews
“definitely let down”
Reviewed April 18, 2013

Being on the road three to four days out of the week and maintaining a decent exercise routine is dificult when the hotel chain you normally stay at is average at best. Then when their workout machines are out of order and repairs take forever, its time to look for another facility. Better yet, have a gym membeship with a national chain. Its a shame that you have to leave your hotel to get a decent workout though!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Arturo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HISMcAllenGM, General Manager at Hampton Inn & Suites McAllen, responded to this review, April 22, 2013
I'm very sorry to hear about your experience with our fitness center while you were here. Unfortunately we have been having issues with the vendor in getting us the correct part to complete the repairs. On at least two differenct occassions they have sent us the wrong part or the technician was missing another component to complete the repairs. However, I am pleased to report that after personally speaking with the vendor last Thursday and voicing my frustrations they will be sending us a brand new elliptical machine that is a more recent model than the one we currently have. I will also be speaking to a Gold's Gym and Freedom Fitness nearby to see if there is somehting we can workout where our guests who wish to utilize larger facilities while they are in town will be able to do so. If there is anything else I can do to persuade you to give us another chance the next time you are in town please don't hesitate to ask. We appreciate your business and we hope to see you again soon. Have a wonderful day.


Sincerely,
Pancho Guerra
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    186
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    25
    14
    4
See reviews for
124
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129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2013 via mobile

Very nice Hampton Inn. The hotel was very clean with a convenient location to dining. Breakfast bags were available for those of us who were leaving he hotel before normal breakfast hours. I really appreciated that! There were also cookies available at check in..not many Hampton's do this. Very nice touch!

I would surely stay here again.

Stayed April 2013, traveled on business
Helpful?
Thank Pete I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, April 8, 2013
Dear Pete,
Thank you for your kind comments. I am so glad you appreciated the cleanliness of our rooms. Our housekeepers take great pride in providing you the cleanest room possible. You expect a clean room and we deliver. I am also so pleased you were able to have breakfast on your time and our "On the Go Breakfast Bags" were beneficial to you.

Thank you so much for choosing the Hampton Inn & Suites-McAllen, and we hope to see you again soon.

Warm Regards,

Gloria Doyle, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Padre Island, Texas
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 28, 2013

We arrived too late to go to dinner and get to the event we planned to attend. We were delighted to find that the hotel had a "happy hour" with food and drinks. The attendant was extremely helpful, and the array of food was a pleasant surprise. There was a nice variety and sufficient amount to stave off hunger pangs. A little glass of wine and some food and we were off to the event.
The next morning the breakfast was excellent! Bacon, omelets, juice and coffee. And there were lots of other things you could choose..cereal, fruit, waffles, etc. Kudos to the woman in charge! Everything was available, replenished quickly and neatly when necessary. There was a steady stream of guests, including families with children. She managed to keep everyone fed and happy.
We'd go back in a heartbeat!

Room Tip: **It would be nice to have an additional computer in the business center! We made our reservation l...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, April 8, 2013
HJS,
Thank you so much for the kind comments. We are so pleased you were able to enjoy the manager's reception and breakfast. We will let our kitchen hostess know you appreciated her attention. We hope to continue to see you when you visit McAllen.

Thank you also for the tip on the need for another computer in our business center. We will have to look into it.

Warm Regards,

Gloria Doyle, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton
2 reviews
Reviewed March 25, 2013

Great location, great rooms! The service staff were excellent. From start to finish, a top notch staff, willing to assist at any time. This was a business trip that and the Inn was pre-selected for me....AND I'm very glad that it was. The experience was fantastic.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Earl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, March 27, 2013
Earl,
Thank you so much for the wonderful comments. It is our goal to make sure you get a good night's sleep, feel at home in your room so you can relax, and get a great breakfast to start off your morning.

We hope to see you again during your next trip to McAllen.

Warm Regards,

Gloria Doyle, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2013 via mobile

Staff was great and place is very updated and clean but my reason for staying here was the hot breakfast buffet that was barely edible. I have a family of 5 and its saves me a great deal if the breaksfast is good in which this place doesnt have.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erod2132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, March 19, 2013
Erod,
Thank you for complimenting our cleanliness and comfort. I apologize our breakfast was not satisfactory. Please feel free to contact me directly to let me know specifically what we can do to make breakfast better. Was it the temperature of the food, quality of the breakfast or the selection. I appreciate all your comments.

Sincerely,

Gloria Doyle, Director of Sales
956.661.1100 gloria.doyle@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2013

Good location. We and two other couples were birding in the valley and this was hotel was central to many of the birding places. The rooms were attractive and the beds comfy. The bathroom was arranged efficiently and clean. We ate breakfast there each morning and it had everything we needed to start the day. The staff was helpful.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DallasMaryann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, March 19, 2013
MaryAnn,
Thank you for your kind comments. We appreciate it when you stay with us during your birding trips. We want you to have a good nights sleep and a good breakfast to start your day.

We hope to see you again next time to visit McAllen.

Warm Regards,

Gloria Doyle
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas, United States
1 review
Reviewed February 26, 2013

For the price, this is at the top of the list. Staff here know how to make your stay as easy and smooth as possible. If you want to stay in comfort without breaking the bank then this is the Hotel to stay in.

Room Tip: Suite is worth staying in.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodney K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review, February 27, 2013
Randy,
Thank you so much for your positive comments. We truly value your opinion. Your comfort is so important to us and we are very pleased you enjoyed your stay.

We hope to see you again when you come to McAllen.

Warm Regards,

Gloria Doyle, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites McAllen

Property: Hampton Inn & Suites McAllen
Address: 10 West Expressway 83, McAllen, TX 78501-1162
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 42 Hotels in McAllen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites McAllen 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
The Hampton Inn & Suites McAllen hotel is just a short trip across the river to the charming Mexican town of Nuevo Progreso. Enjoy free high-speed internet access, prop your laptop on our handy lap desk and type away while you watch TV. Or simply listen to your favorite kind of music by pressing one of the preset buttons on your room's alarm clock. When you're ready for some rest, settle down for the night in our comfiest amenity yet, our clean and fresh Hampton bed ®. Join us each morning for a free hot breakfast. ... more   less 
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Also Known As:
Hampton Inn And Suites Mcallen
Hampton Inn & Suites Mcallen Hotel Mcallen

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