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“poor maid service”

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Hampton Inn Marble Falls-On The Lake
Ranked #2 of 7 Hotels in Marble Falls
Certificate of Excellence
Mission, Texas
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“poor maid service”
Reviewed April 18, 2013

Location was nice, but make sure you get a lakeview room. Thought room was way too pricy. When we arrived there were still dirty towels from the previous person who stayed in the room hanging in the bathroom and there were several long strands of hair in the shower, that grossed me out. I have never been dissapointed with Hampton but I was this time.

Room Tip: lakeview room
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annabel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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563 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
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English first
Ft Worth
Level 5 Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 17, 2013

A really nice mid-level hotel. Views of the lake are great. The rooms are updated with bedding and flat-panel tv's. First Hampton I've stayed at that provided omelettes for breakfast plus all the other normal stuff The river city grill next door is fantastic.

Room Tip: Choose lake side
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron_TX_Ft_Worth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, April 26, 2013
Thank you very much for the nice compliments and we do hope to see you back in Marble Falls very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Level 6 Contributor
111 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 17, 2013

excellent facility right on Lake LBJ in Marble Falls. Used HH points and were given a lake vieww room. Staff excellent. Complimentary breakfast not so good...Go across the street to Bluebonnet Cafe for a good, hearty breakfast and trry Cooper's BBQ in Llano for some great Texas BBQ.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jslingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, May 21, 2013
Thank you very much for the kind words and compliments. Have a great day and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Larue, Texas
Level 6 Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed April 14, 2013

This hotel was very nice. Clean, friendly staff, but most of all- great location. Next to two great restaurants and walking distance to a pub and a beautiful view of the lake. Oh yeah, just across the street from the Busy Bee Cafe!! Definitely will be our spot to stay in Marble Falls from now on.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaceyNDevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, Front Office Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, April 16, 2013
StaceyNDevo, Thank you for such a great review! We always love to hear such good feedback from our guests and appreciate you taking the time to praise our hotel. We look foward to seeing you again in the future. Thank you and have a wonderful day!

Jamee Smith
Front Office Manager
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Aledo, TX
Level 6 Contributor
280 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed April 13, 2013 via mobile

Not only do they not have balconies....they only have very small windows. The drapes don't even open wide enough to see out of the full window.

They built the standard Hampton Inn and did not take advantage of their fantastic spot on the beautiful wide Colorado River!!

What a shame!!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aledo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, April 16, 2013
Thank you for taking the time to share your thoughts about the Hampton Inn on the Lake. The current owner did not build the hotel originally so I am not sure why balconies and larger windows were not installed. There could have been several factors that influenced the decision at the time. Possible franchise restrictions, safety issues, city permits, etc. I hope that you still had a great time while you were here and we hope to see you back in the near future.
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Pottsboro, Texas
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 11, 2013

The hotel is very clean and all the staff are very helpful. Was able to walk to nice restaurants and some of the local attractions. I am looking forward to staying here again next year when the wildflowers are in bloom.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ribdaddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, Front Office Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, April 16, 2013
Thank you so much for your kind words about our hotel and staff! We are pleased to know that the Hampton Inn is your prefered place of lodging and look forward to serving you again in the near future. Have a wonderful day and we hope to hear from you soon.

Jamee Smith
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Texas
Level 6 Contributor
233 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed April 9, 2013

The staff here is so friendly it is hard to say anything bad about this hotel. Our room, as was reserved, had a view of the lake. This view was not exciting at all. This property is quite old, but rennovated in 2010, according to the information I was given over the telephone. Our room was ok although close to needing another update. The best thing about our stay was the hostess at breakfast. She was so friendly and accommodating yet not intrusive. She just made us feel so welcome and special. There was a large variety of breakfast items including omelets, sausage, and biscuits. She also offered to make us waffles. There was a huge amount of food there and we were the only ones eating at 9:30 a.m. Adjacent to the hotel is a Chili's and River City Grille, connected by the parking lot.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pickygirl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMF, General Manager at Hampton Inn Marble Falls-On The Lake, responded to this review, April 12, 2013
Thank you for taking the time to review our hotel. We constantly strive to keep our product updated and appreciate all comments, good and bad. The hotel opened in 1999 and has undergone extensive guest room renovations in 2005 and 2009. Current plans are underway for more improvements in the guest rooms as well as an entire new lobby, breakfast, and exercise center. I will share your compliments with our breakfast hostess, Christiane. I know she will be very pleased. Again, thank you for your feedback and we hope to see you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Marble Falls-On The Lake

Property: Hampton Inn Marble Falls-On The Lake
Address: 704 1st St, Marble Falls, TX 78654-5752
Phone Number:
Location: United States > Texas > Marble Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Marble Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Marble Falls-On The Lake 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Our Hampton Inn Marble Falls hotel is the lakeside getaway in the heart of Texas Hill Country. We place you close to water activities on the Highland lakes and we are minutes from historic Marble Falls and Hill Country attractions. Enjoy free WiFi and complimentary breakfast and enjoy your Marble Falls visit at the Hampton Inn. ... more   less 
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Also Known As:
Hampton Inn Marble Falls-On The Lake Hotel Marble Falls
Marble Falls Hampton Inn

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