We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good food, poor service”
Review of Napoli - CLOSED

Napoli
Cuisines: Italian
Restaurant details
Fort worth
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“good food, poor service”
Reviewed June 3, 2012

If you want to get your own refills, or possibly your own flatware, then this is the place for you.
Although you will most likely enjoy the homemade pasta and the good flavor of the food, you might have to eat it with your fingers, as they "ran out" of flatware on my last visit. They did not bother to tell us when we sat down, nor when the salads were delivered to the table, nor when my daughter and I picked at the salads with our fingers, in plain view of two wait staff. When we asked for flatware of one of them, he responded by saying, "She's working on it right now," and then walked away. Much later, a waitress brought one set to our table of three, I guess we were supposed to share???...
The owner did finally fix the error and even comped us a dessert to share.

Fast forward a few days and my wife and I order take-out since we cannot leave the job site for long. We arrived to the resturant and asked for our order. I noticed that there is only one table wth customers. The other 10 (or so) tables and booths are empty, except for a booth where three employees are enjoying their meal.
One waitress gets up from the table and gets a bag from the kitchen window----
Waitress: did you want bread with that?
Me: Does it come with bread?
waitress: yes.
Me: Then I want bread with that.
She goes to the back for several minutes and finally comes back with something wrapped in tinfoil and puts it in the bag. I add tip to the bill, pay and leave.
Fifteen minutes later as we sit down to eat I find that there ar no forks,knives, parmessan cheese napkins, or anything in the bag except the two pasta orders and two rolls.
I called the restaurant to ask what happened and the male who answered the phone says,"There are no forks? Oh, sorry" and then there is silence. I guess "sorry" should fix everything right?
I ask to speak to the waitress, she apologized profusely---but I still had to find my own fork, knife, napkin, etc.
This restaurant is a lot like the current quarterback for the Dallas Cowboys. You really want to love him like we did Roger and Troy, but he makes it so hard to be loved because you never know which of his two personnas will play each week, the brilliant one who can make the Cowboys shine, or the other one who singlehandedly makes the Cowboys lose games.
So it goes with Napoli Pizza and Fresh Pasta in Mansfield. You might get great food, but end up eating with your hands because they can't get their act together...

---"Sorry"---

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank JJ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

20 reviews from our community

Visitor rating
    6
    5
    5
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mansfield, Texas
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Not the Best but Edible”
Reviewed May 29, 2012

It wasn't what we were expected. The food was average. Nothing special.

Visited October 2011
Helpful?
Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waxahachie
Level Contributor
101 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Brick fired stone oven”
Reviewed February 26, 2012

Great food, extremely overpriced for the middle American worker on a budget. I was invited by my friend to support his school's fundraiser program.

Helpful?
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
147 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Fantastic Food but unreal price”
Reviewed February 15, 2012

I bought a Groupon for this place thinking that I love Italian food and now it would be cheap, so why not? My wife and I went and ordered our food. The portion sizes were not great, but the food was fantastic. They even bring you cheesy bread! I had just found my new favorite Italian food restaurant...and then I got the bill. Somehow, despite the price being $8 off, the meal cost almost $50. They charged us for everything. They brought cheesy bread to the table without us ordering it, but then charged us for it. They nickle and dimed us for $50 for two and we left feeling like they stole from us. We will not return.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 5111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
23 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“NY style pizza”
Reviewed January 7, 2012

Went there for a pizza pie to go at halftime...service was really good and quick. A bit expensive at 17 bucks for a half pepperoni half spinach pie but very good thin ny style pizza.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sanch020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Napoli also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing