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“Clean, Comfortable and Friendly”

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Best Western Plus Mansfield Inn & Suites
Ranked #2 of 7 Hotels in Mansfield
Certificate of Excellence
Victoria, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean, Comfortable and Friendly”
Reviewed August 18, 2014

The Hotel was clean with large rooms and very comfortable queen size beds. Hotel staff was friendly and helpful at check-in and check-out. Breakfast room was large with a good variety of food.. Pool has a Jacuzzi and s indoors.. Couldn't ask for more.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    78
    40
    26
    16
    4
See reviews for
70
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31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Ionia, Michigan
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2014

When reserving the room I had told the clerk at the hotel there would be five guests. After checking in only four guests and spending one night I was told the king suite was only meant for three.

The girl at the desk acted like it was my fault we had been given a room meant for three.

The pull out sofa bed had no sheets or blankets. The front desk did give us bedding upon request., but we still had to bring in our own sleeping bag and blankets for padding from the frame.

The coffee pot did not work and when showering the bathroom floor became flooded. The wonderful maintenance man did replace the coffee pot and shower curtain.

The pool was so cold you continued to shiver even after getting acclimated to the water.

Two different girls at the front desk were short with us and had sort of bad attitudes. One told me well you cannot sleep five on one king bed.

One girl who at first was nasty was friendly at the end. The nicest person was a gentleman who was working his first day and helped with check in.

I think since we had been given the incorrect room for our size party at check in we should have been told and given.a solution.

If you ever use a Best Western and have more than two people do not get the king suite. The sofa bed has a very thin mattress and you feel like you laying on the steel frame.

We stayed at three other Best Western hotels during our vacation and the accommodations and desk staff were way better at the other hotels than in Mansfield.

Room Tip: Do not reserve a king suite if you plan to use the sofa bed. If you need two beds be sure to rese...
See more room tips
  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank lounews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2014

This hotel was clean and fresh! BW Mansfield has a Friendly and helpful staff. We actually forgot an item on our stay at this hotel. We called and the hotel saved the item and head it ready for us on the return visit. The large rooms, comfortable beds, and quiet setting provided a wonderful night's sleep. Plus, BW gave me a $25.00 certificate on-line! what a bonus!! I would definitely stay again.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 31, 2014 via mobile

This Best Western Plus is a little off the beaten path which makes it very quiet. This is a return visit for us. We enjoy this hotel. It is always very clean, quiet, and comfortable. We were not disappointed today, and will return again on our next visit to the area.

Stayed July 2014
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 28, 2014 via mobile

We were at this hotel July 18th-20th. I thought the breakfast was lousy, the room where you'd eat was cramped, and the selection was low. The hot tub was nice, but the pool was way too cold. The thing that disappointed me the most was that my room wasn't made up the next day. I thought most hotels made your room up everyday, but especially with a plus because you expect more. The plus in the name really is misleading this is a regular hotel.

Stayed July 2014, traveled with family
Helpful?
Thank debbie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed July 10, 2014

We stayed here after going to the Astros and Rangers game at the Rangers Ballpark in Arlington. It was actually not too far out of the city. The room was very nice. Unfortunately the shower took a very long time to get warm water and the water pressure was low. The pillows were too soft and too small. Other than these two relatively minor factors, very good hotel stay. Again, not too far of a drive from RBiA and the cost is significantly cheaper than in-city hotels.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kennon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2014

Stayed one night here in Mansfield and loved it. The person at the front was helpful and we had a very nice room with a decent bathroom. Microwave and mini fridge was also in our suite. A Walmart and a fast food restaurant was right by us, and we could easily walk places. Best Western is a very nice hotel! I would recommend going there again.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Lucas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review, September 3, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Mansfield Inn & Suites

Property: Best Western Plus Mansfield Inn & Suites
Address: 775 Us Hwy 287, at N Walnut Creek Drive, Mansfield, TX 76063
Phone Number:
Location: United States > Texas > Mansfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Mansfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Mansfield Inn & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
775 US 287 Highway ... more   less 
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