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“Bad service”

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Best Western Plus Mansfield Inn & Suites
Ranked #2 of 7 Hotels in Mansfield
Certificate of Excellence
Reviewed February 18, 2013

We stayed here 2 nights, and on the 2nd night the hot tub in the room buzzed all night. We told the front desk a man can down messed with it and it stopped for a little while. Then started again and went on all night. We didn't get any sleep. The next morning we told the desk again another person messed with it and it stopped again for 5 minutes. We went back to tell the desk and this time the manager came down and accused us of being drunk and breaking it. He also got into my wife's face blaming her she was just too drunk and we need to pay for it. I told him to get out of her face and to get out of the room. My wife called the police, when they came he took our statement and said to keep from any farther confrontation he told us to pack our things and escorted us to the front desk so we may check out.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank kim p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded February 21, 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites

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156 - 162 of 175 reviews

Reviewed February 15, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Best Western
Thank Nelle H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded February 21, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 8, 2013

It was my granddaughter's birthday, she had a few friends come and swim with us. The staff was so nice, we really enjoyed it. This is the 3rd year in a roll that we have done this and we will continue to do this in the future, as well as stay at Best Western Hotels when we travel.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded February 13, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

We have stayed at this hotel several times, and each time we have enjoyed our stay. The rooms are wonderful, the staff is very attentive to our needs, and the amenities are great. Our children really enjoy the pool and the hot breakfast.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank GypsyRose57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded January 19, 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2012

Service was great. Room was quite and clean. Plenty of hot water. Only complaint was the pillows were lumpy; could have been a bit more firmer. Wal-Mart was right behind hotel and several eating establishments within walking distance.

  • Stayed: December 2012, traveled on business
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    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded January 19, 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

The Mansfield Best Western gave us a great location to headquarter with our 2 Grandchildren to see the Prairie Christmas Lights in Grand Prairie. One of the features we were interested in was an indoor pool, so we could enjoy it with the kids. At night, the beds were very comfortalbe and the room was quiet. The next morning, the breakfast was very tasty.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank CLARK M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded December 12, 2012

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Best Western traveler
1
Reviewed November 26, 2012

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bwmansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this reviewResponded December 12, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Plus Mansfield Inn & Suites

Address: 775 Us Hwy 287, at N Walnut Creek Drive, Mansfield, TX 76063
Phone Number:
Location: United States > Texas > Mansfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Mansfield
Price Range: $84 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Mansfield Inn & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
775 US 287 Highway ... more   less 
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